Encore Painting Ltd

Rating: 4.9 out of 5

Encore Painting Ltd reviews (658)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Feb 2021

    Highly Satisfied

    Great response time, quick turn around time, and very satisfied with the final product. I have used Encore Painting before and will certainly be using them in the future.

    Answer from pro:

    Thank you for the review! Always a pleasure working with you to help sell Toronto homes! Looking forward to our next project together. Lauren 647.248.3216 www.encorepaintingltd.com

    Reply created 16 Feb 2021
  • Review from HomeStars User
    Rating: 5 out of 5
    Review left on 11 Feb 2021

    Beautiful Basement Paint Job

    Encore was recommended to me by a friend and I am so happy I chose them for this job. From the estimate to the end of completion of the job, they were always very kind and helpful. Greg did a fantastic job painting! Everything was done to my liking- being very particular about lines being straight and paint in places that it shouldn't be, I was very impressed. I would highly recommend this team- they were prompt, clean and professional.

    Answer from pro:

    Thank you for the review and recommending us. Looking forward to our next project together. Lauren 647.248.3216 www.encorepaintingltd.com

    Reply created 12 Feb 2021
  • Review from R.Mann
    Rating: 1 out of 5
    Review left on 9 Feb 2021

    Catastrophic Paint Project

    Alex came to quote me on a basement apt paint job. After discussing some possible add on repairs, I decided to stick to painting and some small handyman work (change light fixtures, dr handles, hinges). 3 painters and their supervisor Lauran arrived. After discussing the scope of paint and drywall prep, the crew got started. The agreement was that they would work on site for 2-3 days, I dropped off some fixtures that the lead paint guy said he would be able to handle. On the last day I did a quick walk through, and noticed a number of issues-- including much of the handyman work I was paying for, not completed. Shocked I contacted Lauren. They returned a day or so later. I spent the time to mark with tape all the issues: A missing wall mirror, a section of a wall unpainted, paint on outlets, blinds, laminate flooring covered a paint splatter, frig, sink, washing machine, plumbing, unfilled cracks/holes and the list goes on. It was like they 'painted' with their eyes closed. Lauren apologized and was willing to hear me out. The painters on the other hand, not so much. The lead guy became extremely irate. As we moved from one issue to the next, he became agitated. Before I was able to walk through everything with them, the painter did something that scared the crap out of me. He pretended to punch a wall with both hands-- I guess out of frustration, anger?????.... I don't know. As soon as that happened, I requested to have the painter leave the property asap, and never to return. As there was still repairs needed, Lauren arranged to have 2 different painters return on another day. After 2 additional days to fix everything the first crew did, everything was finally done -- 2 week after the initial start date. The final product still required some scrubbing and paint removal from various spots, but I decided I would do that myself. A few days later I got a new invoice from Lauren. Due to the additional days of work needed in the unit, the new total was $3600+. I was surprised to have to explain why I was not going to pay the new amount. In the end I paid $3200 +. NEVER AGAIN! WHAT A NIGHTMARE!

    Answer from pro:

    Dear Rose, This is Jon, I’m the owner of Encore Painting and I’m personally writing you to let you know that I’m very sorry to hear about your experience and that we offer our sincere apologies. We do not take any negative customer feedback lightly because Encore not only prides itself on its reputation for outstanding customer service but more importantly, we rely heavily on our customers’ feedback to maintain the high ratings we’ve been proud to hold here on Homestars. We regret that we were not able to meet our usual standards when it came to your project. With that said, the incident you detailed is unacceptable and I can assure you this has never happened before in Encore’s 12 years of business. The painter is extremely sorry and will be taking a leave from the company. We will also be retraining all members of the Encore team on customer service and onsite conduct. If you’re open to discussing this offline, I would be very appreciative of the opportunity to speak to you. I can be reached any time at jon@encorepaintingltd.com. I hope to hear from you and I thank you for taking the time to share your experience with us. Sincerely, Jonathan Sarafinchin To the readers, if there any questions regarding this review, please also do not hesitate to reach us at 416-670-6589 or info@encorepaintingltd.com

    Reply created 12 Feb 2021
  • Review from Customer of Encore Painting Ltd
    Rating: 5 out of 5
    Review left on 20 Jan 2021

    Very good and fast company

    They sent me the estimate immediately and finished the job very fast and conveniently. Communication was great and they know exactly the nature of the job and their suggestions are reliable.

    Answer from pro:

    Thank you for the review! Pleasure working with you. You can always ask for our input on painting suggestions and colours.

    Reply created 24 Jan 2021
  • Review from Customer of Encore Painting Ltd
    Rating: 5 out of 5
    Review left on 20 Jan 2021

    Interior Painting

    Encore Painting did a great job with our interior painting work. Very responsive and professional and did what they said they would do.

    Answer from pro:

    Thank you for the review! We outline our quotes in advance and have the customer approve all work. We schedule a walk thru at the beginning and completion of every job. Lauren 647.248.3216 www.encorepaintingltd.com

    Reply created 20 Jan 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2021

    Office

    Excellent quality work and flexible scheduling to ensure the project was completed in time. Even with the challenges of the color selection coming late they overcame and never complained, excellent service.

    Answer from pro:

    Thank you for the review! We are always flexible and accommodate last minute changes. Looking forward to your next project. Lauren 647.248.3216 www.encorepaintingltd.com

    Reply created 15 Jan 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jan 2021

    Kitchen cabinets painted

    I was very pleased with the quick and excellent service from Encore. I can recommend them without hesitation and will definitely use them again. Communication was fantastic with Lauren. Alex came on time and Dave did a beautiful job.

    Answer from pro:

    Thank you for the review! Good luck with selling your home. Lauren 647.248.3216 www.encorepaintingltd.com

    Reply created 12 Jan 2021
  • Review from Tony Sokary
    Rating: 5 out of 5
    Review left on 11 Jan 2021

    Interior Painting - Entire Condo Unit

    My experience with Encore Painting was terrific. I recently moved to a condo and was seeking an entire interior paint job. Even during COVID Lauren was quick to respond to any inquire I had and provided her professional opinion when needed such as paint colour. Marlon the painter finished the entire suite in the time quoted and did a fantastic job. Reasonably priced, efficient and great work. Would definitely recommend Encore Painting to friends and family.

    Answer from pro:

    Thank you for the review and referring us! We normally can complete condos in 1 day. Lauren 647.248.3216 www.encorepaintingltd.com

    Reply created 12 Jan 2021
  • Review from Shane Jones
    Rating: 5 out of 5
    Review left on 4 Jan 2021

    Excellent Service!!!

    Jon and the team at Encore Painting consistently deliver outstanding customer service, accompanied by quality workmanship with every project. Between Jon's efficiency, Candice's attention to detail, and Lauren's coordination, your dream projects become reality. I would highly recommend Encore Painting to anyone looking for quality results at a reasonable cost.

    Answer from pro:

    Thank you for the review! Happy to be part of the dream home! Lauren 647.248.3216 www.encorepaintingltd.com

    Reply created 7 Jan 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Dec 2020

    Paint Job

    The team at Encore were extremely professional, reliable and trustworthy. I recommend this team highly for any one looking for a peace of mind. Lauren was very responsive and accommodating with all requests. From the second Gabor (the lead painter on this job) walked into the house, him and the team were already going above and beyond. They take care of your place like it was their own!

    Answer from pro:

    Thank you for the review! We always treat your home like our own. If you have any special requests please don't hesitant to ask. Lauren 647.248.3216 www.encorepaintingltd.com

    Reply created 4 Jan 2021
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