Piano Inside

Rating: 4.9 out of 5

Piano Inside reviews (502)

  • Review from Stephanie Wong
    Rating: 5 out of 5
    Review left on 27 Nov 2016

    Piano tuning

    I wish I had known about Piano inside sooner! I recently had a piano moved to my house by a moving company and then found piano inside for tuning and realized I could have saved money if I had moved the piano with piano inside instead. I am very happy with the tuning as well. It was a very informative and quick service. Under an hour for a piano that hasn't been tuned in over a decade. Thank you! I will definitely be using piano inside again for my annual tuning from now on!
  • Review from Matt DiMaria
    Rating: 5 out of 5
    Review left on 24 Nov 2016

    Moving & tuning

    Had James initially move a piano to my home. A year later he came and repaired and tuned our piano. Completely satisfied with the level of service. Responded to emails quickly. Would recommend.

    Answer from pro:

    Hello Thank you very much for your kind review We will definitly serve you better next time

    Reply created 25 Nov 2016
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 21 Nov 2016

    Upright piano move

    The booking procedure was easy, and I received a quote for a decent price soon. However, when I sent another email with a couple of questions I received no reply. On the day of the move no one arrived to pick up the piano. I had to leave a meeting at work to call James, who said that he accidentally wrote the wrong date in his calendar (!). We rebooked for later that day -- pickup at 2pm instead of 9am (luckily the people at the house of the pickup could have waited this long), drop-off at 4pm. They arrived only at 3pm, but delivered the piano at 4pm. When they arrived, with the piano and and a couple of more pieces that were in the delivery, one of the extra pieces fell on the keyboard (not on the fallboard!) -- luckily the piano wasn't damaged, but apparently they did not check whether the fallboard was opened during the drive before putting more stuff on the piano. To sum it up -- the piano arrived safely, but although it was the simplest piano moving I had to book in my life (in terms of stairs, weight, etc.), it was least professional one.

    Answer from pro:

    Hello we appologize for the mistake for the piano pick up timing We left the fallboard since if we close and move it, there is a small chance it can be break by the tension of the strap Anyway thank you for your review here and we will try to serve our clients better next time

    Reply created 21 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2016

    Piano & Organ moving

    James and his assistants were on time and moved both a piano and organ safely and professionally. I will definitely call him when the recommended month passes, to have the piano tuned. I will also ask for his assistance on determining what needs to be done to optimize the organ (it has not been played for years and is making quite a noise when the switch is turned on). I would not hesitate to recommend James to others.

    Answer from pro:

    Hello Im afraid I know nothing about organ its electric one not accoustic. But definitly I can help with piano Thank you for your review

    Reply created 8 Nov 2016
  • Review from David Loh
    Rating: 5 out of 5
    Review left on 6 Nov 2016

    Piano move from condo to house

    Called James to get a quote on moving my piano based on the Homestar reviews. Price seemed very reasonable and he was able to book the appointment within the week. On moving day he showed up on time and got the job done very quickly. Our piano was treated very well and we've had no problems since the move. Would highly recommend.

    Answer from pro:

    Hello Thank you very much for your business and we will serve you better next time We are always looking for a way to improve our service quality. Thank you.

    Reply created 8 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Nov 2016

    Piano move

    James and team were fast, efficient and able to accommodate on short notice. From initial contact to scheduling the pick up and delivery, everything went smoothly and the move was completed within an hour! Great service.

    Answer from pro:

    Thank you very much for your kind review See you later for the Piano Tuning

    Reply created 5 Nov 2016
  • Review from Customer of Piano Inside
    Rating: 5 out of 5
    Review left on 1 Nov 2016

    piano tuning

    Very prompt and quick service. Gets the job done with little fuss and explains his planned work. I have no real issues with this company. I would recommend to others.

    Answer from pro:

    I really appreciate for your review I will do my best to tune the piano with minimized cost for the maximized good result

    Reply created 1 Nov 2016
  • Review from Customer of Piano Inside
    Rating: 5 out of 5
    Review left on 29 Oct 2016

    Piano move

    Getting a quote and dealing with James was a pleasant and efficient experience. He had online tools to facilitate communcation and description of pick up and drop off locations. Highly recommend his team.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Oct 2016

    Piano moving by Piano Inside

    James responded quickly to my inquiry and did the job that same week without any problems. They even took our old piano and transported it to another address! A Job well done!

    Answer from pro:

    Thank you very much See you next time for the tuning

    Reply created 29 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Oct 2016

    Antic Straight Piano

    We inherited my husband's belated grandfather straight antic piano, a massive hardwood Berliner from 1800. The guys had to push it up 2 levels of straight stairs, and to say the least it was painful, but they did it greatly (I thought there would be some sort of tracting machines...) and we're really greatful ! Great experience, super happy with having it home.

    Answer from pro:

    Thank you for your compliment I hope you will enjoy the music with that piano See you later for the piano tuning

    Reply created 29 Oct 2016