Piano Inside reviews (502)

I called James and he honored my request as he indicated he would. He called to inform me of a short delay about pick up. His price was very competitive. Don't waste time comparing James is the person you need!

James and his team were great to deal with. I had a upright piano picked up and delivered to my house. They were very professional and had it delivered and set up quickly.

We had James move a piano from a friends house to our house. James and his crew did a great job of moving our upright. He made sure the floors were covered completely and did the move quickly and carefully. James was early and just waited outside until I got home because he didn't want to bother me. My friend messaged me to tell me he was early so I got home earlier and his courteous reply was that he was happy to wait and didn't want to inconvenience me. I would highly recommend Piano inside.

James and his crew did a fantastic job moving my upright piano. They arrived early, took great care preparing and moving my piano - a no-frills upright -, ensured floors and stairs were professionally protected and before leaving James fixed one particularly out-of-tune key. Don't hesitate to hire Piano Inside for any piano you need to move.

James and his team were the consummate professionals. We had to move our piano from our house into storage, and then months later back into our house. Both times James and his guys showed up on time, were very careful with the piano as well as the floors. They moved us back into the house during a snow storm, and they took great care of our piano. I would completely recommend piano inside.

James and his team were total professionals. They were so careful in handling the baby grand piano, wrapping it and transporting it gently. It was a very professional and seamless experience and I'd use James again. I had a couple of questions about the piano afterwards which he gladly answered. A good experience overall.

Overall, a satisfactory performance. Inherited my parents Kawai baby grand piano: since it takes up so much room and I no longer play I intend to sell it, and decided that it's worth getting a tuning and a general report as to its condition. Arranged an appointment with James from PianoInside. Get a call from him the day of the appt. requesting a reschedule: turns out his previous job took him four hours. That piano needed extensive repairs and he spent much of that time on his back and in awkward positions. As such, he was pretty burned out and requested we re-schedule. I agree - it's the nice thing to do, and besides, I want him alert for my tuning. Arrives on site next day with a truck and a trailer for parts and piano transport - I guess these tuners at PianoInside come loaded for bear, as it were. Assisted him in parking his rig. As for the rest, not much to tell: he took approx. 1.5 hours to tune the piano (which is about right) and it sounded almost pitch perfect (the old piano wouldn't accept a concert tune, but he knew just how to pitch it down a notch). I requested a verbal assessment of the piano's condition (free with a tuning, otherwise there's a charge, written evaluations available for a fee as well) and was pleased to hear the old piano is in great shape for its age. Was given a rough estimate as to its re-sale value. The only quibble was regarding payment, which causes me to downrate the service from 5 to 4 stars. As we were about to part James said he only took cash, cheques or e-transfers, not credit cards. I told him I had none of those things ready, and noted that he really should have told me about this beforehand. James seemed a tiny bit suspicious, so I offered to have him photograph my driver's lic., and promised to pay via e-transfer within 24 hrs. Would nevertheless highly recommend PianoInside, but save yourself hassles and arrange for payment ahead of time.

Working with James was very easy. He moved our piano from across town to our house. It arrived on time and in great condition. He educated us that we should wait one month before tuning the piano. I will be calling him for tuning soon.

James arrived on time; he was friendly and started to the job almost immediately. He tuned the piano efficiently and expertly. He was very helpful in explaining the technique of tuning pianos and made sure that I am aware of how often the tuning should be done. He educated me about humidity and how it affects the quality of sound. I would highly recommend his services.

No complaints, Fast service. James and his crew were professional and polite and in/out at both locations in 15 minutes. Moved our piano from Richmond Hill to Bradford with care. Would recommend using this service to others. Also gave the best quote compared to competitors.