Grand Alarms reviews (1288)

Michael from Grand Alarms came to my new house to set up alarm. He was VERY thorough: tested every sensor in every mode, set up 14 separate zones, replaced faulty sensor, etc. He was on site for several hours and all that for free! I am very pleased with the service!

If you are looking to deal with the most unprofessional, disorganized and misleading company than go with Grand Alarms. Here is our story: 1. We had an alarm put in our home in December and exterior cameras installed that were to capture and record 30 second motion clips of an activity around the exterior of our home. We realized within a few weeks that various 'events' were being missed and not recorded. I.e. we would leave the home and neither camera would pick up and record these types of comings and goings. 2. We provided a detailed list of dates and times these 'events' being not picked up and were told 'everything was working fine from their end' by their IT Team and Rep.? Who wants exterior security cameras that only pick up 75% of events! 3. We tried to resolve this over weeks with them and our rep Leo Olliveri who then said maybe we should 'upgrade' to the DVR system (would record 24 hour footage which we could review) that they were willing to give to us at their COST due to all the issues. 4. They provided a spec package and quote for $1,500+ for the new cameras and DVR. We agreed to try this solution and they installed the equipment. 5. The same day the new equipment was installed my husband came home to realize that they put in the wrong DVR (a $300 retail model, versus the $1,500 DVR model they said they were to instal that we agreed on) as well as the wrong cameras. In addition, the tech that came to install this equipment had no idea how we were to view the footage on our cameras. When we contacted IT to find out who to view the footage from the DVR we were told that you had to put a screen computer monitor attached to our DVR which was in the utility room and contrary to what the spec sheet said that one could view DVR footage from their computer. Our Rep Leo had also no idea why the wrong equipment was installed, yet no one made it a priority to come out and get this fixed. We waited again…. 6. We then were livid and contacted the Sales Director after spending thousands of dollars and 3+ months trying to work with Grand Alarms to have a basic home monitoring camera system. We were furious that we were mislead and no one was taking any accountability to fix the issues for us. We cancelled our service with them and asked they have their equipment removed. 7. When their own Tech people came to remove the equipment he didn't have the right 'tools' to remove their own cameras. Typical Grand Alarm style. 8. Even after the Sales Director had agreed we could cancel and go elsewhere given all the issues we experienced, they continued to debit us for 3+ months until we had the bank stop this. Needless to say, the worst experience of our lives. We were lucky to find a new provider that was able to install, service and set up all our phones and computers with access to the cameras footage all in the same day with no issues to date.

Me and my wife went to picky out alarm system and cabling for our new townhouse in Wismer Commons. Mary Spadafina was the sales representative. She was very consider that we are new married and helped us a lot in planning. She was a great listener and pointed out little details that we didn't notice. She didn't hard sell anything that we do not need.

Given three months notice to cancel the service but still being charged for the monthly fee. Talked to representative, AMANDA, the worst representative that I never met!! She said she left message to us & assumed it's our responsibility to call back. Unfortunately, we didn't received any message from the company & she couldn't provided the telephone no. that she called. BELIEVE IT OR NOT, she said it's customer's responsibility to call back to confirm the cancellation of service. If not, they will keep charge their customer & ignore their written request. Such a great company with a great representative that will hang up your call if we insisted to cancel the service. It's so strange that AMANDA's first question is: "Do you want free upgrade or fee reduction?" instead of asking for the reason of cancellation. Her attitude makes customer upset. Won't recommend this company to anyone!!

I am very happy with Fara from grand alarm..she was very kind and extremely helpful in my difficult time. I will continue to use grand alarm mainly coz of Fara's exceptional service

I am really thankful to Mary Spadafina for helping me. She is very helpful, and professional.she explained all aspects in detail and find the right locations of cable outlets and select the appropriate choices. Her expertise and knowledge is very beneficial for me. I am very happy with the services and cooperation I have received from her,Thank you so much Mary.

Bought a new home and needed the home and fire alarm to be installed. Fara was a great help in not only guiding and advising with regards to services and packages but also ensuring that all things were done in a timely and professional manner.

Here are some of the issues with the service provided. 1.Cameras are only toys, they are not security cameras, You are not able to see what in front of the camera in near real time, it was taking 15 to 30 minutes for an image to refresh. 2.Technician with an attitude 3.If you try to call the monitoring center to cancel and alarm, you will be on hold for at least 5 to 10 minutes. 4.My customer service rep Leo is probably the worst account rep. that you can get. He can't resolve anything, he will try to sell you equipment that you don't need or doesn't work together. Is only concern is to get his 3 years worth of monitoring fees.

Thanks to Fara who recomend us to use this product, because we have different phone line. We are happy with the service and price. The follow up was done really quick to provide this service and installation was done same day as well.

I am very satisfied with the service I got from Fara. I have been a loyal customer now for almost 10 years. Whenever I have had an issue, I have received same day service (even at 10pm). You really get what you pay for, and this company is top notch.