Grand Alarms reviews (1288)

I am a customer with Grand Alarms for more than 6 years. I actually renewed my alarm service again.They have a very good customer service.Today i talked to one of them named Fera.She was very helpfull and knowlegable.I.m happy with their service .

Built-In Technologies & Grand Alarms have excellent customer services. When we were doing our pre-wire selection at Built-In Technologies, Mary was very helpful and patient. She gave me a great deal on my new home which I could not resist. They are very reliable and with reasonably priced. I was very impressed with the company and the customer services. I would greatly recommend Built-In Technologies and Grand Alarms Systems to all my friends and family.

I've had my alarm with Grand Alarm for 3 years now and never had any problem. Every time I called with inquiries, I always got the answers I was looking for. For example, today My Home Insurance provider asked for a copy of our Grand Alarms Insurance Certificate, I spoke with Melinda in Customer Service. She was very courteous and pleasant to talk to. She requested a copy and offered to email to me, all was completed within a couple of hours. Their customer service is very good and overall I am happy with the services provided by Grand Alarms.

NICELY DONE. CLEAN INSTALL, EVERYTHING WORKED AS EXPECTED. JACOB CALLED AHEAD TO MAKE SURE SOMEONE WAS HOME. THE GARAGE OPENERS ARE NOT NOISY AS IN OUR PREVIOUS HOME. NOW WE JUST NEED TO LEARN HOW TO USE ALL THE ACCESSORIES WE GOT! SO FAR SO GOOD. THANK YOU

Dealt with Bav at Grand Alarms for the sales/installation stage - all went very well, was told that I'd have a wired alarm on the main floor, wireless upstairs. Installer came, he inspected the main floor and basement and indicated that he would have to install a wireless system due to a number of reasons. The installer than told me that I would have to call his boss to ask if that was OK. I called Grand Alarms, and spoke to a manager who then passed me onto Bav. Bav indicated that I would have to pay an additional $375 for the wireless hardware. I indicated that this is unacceptable because Grand Alarms had already agreed to install an Alarm System in my home. It should not have been my issue that the sales person did not travel to my home to appraise the best system for the home prior to creating a deal with me that obviously wouldn't work for the home. I pushed back indicating that I would not pay the additional hardware costs (I had already agreed to a 5-year contract with Grand Alarms). Bav called me back, said to tell the installer to go ahead and start the wireless installation as they would cover the cost of the hardware. The installer then starting planning out the location of the wireless contacts. 15 minutes later, Bav called me back and indicated that his boss wouldn't approve waiving the hardware costs, and that I would now have to pay $275. Again, I said that I would not be paying extra for the hardware as I had already signed the 5-yr service deal based on Grand Alarms providing the hardware for the Alarm Installation. It is not my problem that the salesperson did not travel to my home first for an appraisal prior to forming the deal for the alarm system. Once I said I was not paying for the extra hardware, I was then told to tell the installer to stop the installation process and leave. So after having the agreement in place, taking the day off work to be there when the installer was coming, wasting 3 hours of my time in the morning arguing with the sales person and installation managers to have them hold up their end of the sales agreement, I was left without an alarm, and the sales person made the 5-yr agreement I signed invalid. I found Grand Alarms to be unprofessional and unethical (I already had an agreement). I will also be reporting Grand Alarms to the Better Business Bureau, as I had an agreement with Grand that they defaulted on because their sales person did not do his due diligence prior to drafting the agreement. Would not recommend Grand Alarms.

Grand Alarms has been good to us, when we first set the alarm, we accidently opened a window and triggered the alarm. They were quick to call and were very professional. When we were doing our pre-wire selection at Built-In Technologies, Mary was very helpful and patient. We would love to deal with her again if we get another house!

They are extremely friendly and make it very easy for the customer. All the equipment was given free and for every referral, they give 3 months of free monitoring. The monitoring is done quite professionally as well.

I just wanted to let you know how happy I am with Grand Alarms. My family and I have been with Grand Alarms for over twenty years and would recommend them to anyone. Their service from start has been exemplary and very professional. We feel confident and secure with them and nothing seems to be too much trouble form them. Their agents, I've had the pleasure of dealing with Amanda Powar are always friendly and consistently provide great service and technical support.

The customer service in Grand Alarm is superb, they always try to do their best to help us out whenever we need them. They are reliable and with reasonably priced, with no gimmicks or hidden costs. I am very impressed with this company. Thank you Kystle Vella for the AMAZING Customer Service, she is incredible to interact with.

I am satisfied with grand alarm and they have responded to me whenever I needed them they try to do their best to help us out and to offer what they can do for us