Boonstra Heating and Air Conditioning

Rating: 4.3 out of 5

Boonstra Heating and Air Conditioning reviews (429)

  • Review from HomeStars user from Hamilton
    Rating: 4 out of 5
    Review left on 29 May 2026
    Install or replace water supply and drainage: Repair faulty plumbin...
    There was a replacement of my outside faucet with a frost free one from over 30 years ago. I had to by an extra hose seal at Home Hardware to stop spraying. My downstairs pipe I had a pipe heater put on to fix a frozen pipe but I now need a electrican to fix the plug.

    Answer from pro:

    Thank you for your review and for choosing Boonstra. We are pleased to hear that we were able to help with the replacement of your outdoor faucet and install a frost-free solution to help protect your plumbing system. We appreciate your feedback and are glad we could assist with these plumbing repairs. Thank you again for taking the time to share your experience.

    Reply created 31 May 2026
  • Review from Phil, Hamilton
    Rating: 5 out of 5
    Review left on 15 Mar 2026
    Install or replace gas systems and pipes: Repair; Furnace; Gas
    Smooth easy fix. Friendly service man.

    Answer from pro:

    Thank you for the 5-star review and for choosing Boonstra Heating & Air Conditioning. We truly appreciate your support and are glad to hear you had a positive experience with our team. If you ever need assistance with your heating or cooling in the future, we are always here to help.

    Reply created 15 Mar 2026
  • Review from Glenn Forrest, St Catharines
    Rating: 5 out of 5
    Review left on 19 Dec 2025
    Install or replace water supply and drainage: Repair faulty plumbin...

    Answer from pro:

    Hi Glenn. Thank you for the 5-star rating and for choosing Boonstra Heating and Air Conditioning. We truly appreciate your support.

    Reply created 25 Dec 2025
  • Review from Lisa, Milton, Ontario
    Rating: 5 out of 5
    Review left on 11 Nov 2025
    Install or repair bathroom fixtures: Repair; Bath, Faucet
    Michael was excellent! Very polite, respectful, and determined to do a good job when fixing the issue was a plumbing challenge. Thank you Michael for also travelling so far and showing up on short notice!

    Answer from pro:

    Thank you so much, Lisa. We really appreciate your kind words and the opportunity to help with your plumbing repair. Michael will be happy to know his polite and dedicated service made a great impression. Thanks for choosing Boonstra.

    Reply created 11 Nov 2025
  • Review from HomeStars user from Brantford
    Rating: 5 out of 5
    Review left on 10 Sep 2025
    Repair or maintain airconditioning: Centralized; 1 unit
    Boonstra were quick to arrange to have a technician visit the property. They actually did it on a Saturday which was great! Kevin P the technician was thorough, knowledgeable and very professional.

    Answer from pro:

    Thank you, and we look forward to serving you in the future.

    Reply created 19 Sep 2025
  • Review from Gail McMillan , Hamilton
    Rating: 5 out of 5
    Review left on 7 Mar 2025
    Repair shower or bath: Shower; Leakage / water damaged
    I am happy with the service lreceived Tony was very knowledgeable and a great people person the job was done efficiently and in a reasonable timeframe l would highly recommend this company for needs you may require . Thank you Tony and James for your excellent work Gail

    Answer from pro:

    Thank you for sharing your experience!

    Reply created 2 Apr 2025
  • Review from Customer of Boonstra Heating and Air Conditioning
    Rating: 5 out of 5
    Review left on 30 Dec 2024

    Luke is a wonderful tech

    Luke, was very polite and very efficient and was very nice to have around the house working. We highly recommend Luke and Boonstra.

    Answer from pro:

    Thank you for choosing and putting your trust in us - we appreciate your business!

    Reply created 3 Jan 2025
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 2 Dec 2024

    New HVAC Equipment

    I am facing a deeply frustrating situation with Boonstra. I invested in high-end equipment, but just over a year later, I began experiencing numerous issues. I have had so many service calls that I believe Ive met nearly every technician on staffwho, I must say, have all been fantastic. Unfortunately, I cannot extend the same praise to the front office. My unit has had so many parts replaced that it now feels like a patched-together Frankenstein creation. Boonstra's front office consistently shifts blame onto their supplier, Lennox, and despite their "no lemon policy," I am still facing ongoing issues. That policy seems more like a marketing gimmick than a genuine commitment to customer satisfaction. I have exercised considerable patience and understanding, but this situation has reached a breaking point. Why can't Boonstra simply replace my equipment and handle the matter with Lennox themselves? Why am I, as the customer, being left to navigate this situation as a middleman? I used to hold Boonstra in high regard, but the steady decline in their customer service at the office is truly disappointing.

    Answer from pro:

    We appreciate your feedback, and we are sorry for the experience you had. We will reach out to you directly to discuss your concerns. In the meantime, if you have anything else to discuss, please call us at (289) 348-0401. Thank you!

    Reply created 14 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2024

    thorough and dependable service

    Adrian did a thorough furnace inspection as part of my yearly service plan, and dealt with issues promptly. Great communication and suggestions. Dependable service. Excellent!

    Answer from pro:

    Thank you for choosing and putting your trust in us - we appreciate your business!

    Reply created 14 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2024

    Excellent service!

    The technicians were extremely efficient in servicing our furnace, they were very friendly, courteous and helpful, even to determining how many furnace filters were still on hand. We can thoroughly recommend Boonstras for their reliable servicing of both our furnace nd air-conditioner.

    Answer from pro:

    Thank you for the feedback!

    Reply created 22 Nov 2024
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