HomeOwner
New driveway, front porch, backyard patio
Answer from pro:
Thank you very much for your review!
Reply created 2 May 2013Land Con Ltd
Thank you very much for your review!
Reply created 2 May 2013Thank you for your review! We are glad to hear you are happy with our work.
Reply created 2 May 2013Thank you so much for your review!
Reply created 2 May 2013Thank you for your review!
Reply created 2 May 2013Thanks for your review!
Reply created 2 May 2013Alan & Indi - what a joy it was to work with you and create your landscape. You were the first job out of the gate this year and we didn't think the rain would ever stop!! But it finally did - Your back patio, and recessed patio & pergola area is one of my all-time favorites and something we'll proudly keep in our portfolio for years to come. I hope you enjoy it! We do apologize for the timing on your pergola. As I'm sure you'll read below, coordinating with our specialist subcontractors is a process that we are actively refining and will soon be remedied. But thank you for being understanding and patient and thank you even more for giving us the pleasure of creating your space.
Reply created 21 Jul 2011First of all, Jay, we just want to extend our sincere apology for the lack of communication on our end that caused this whole problem in the first place. We work very hard on maintaining professionalism and communication and when it falls down, it’s very disturbing to all of us. There were two things we did badly: 1) communicate our very common reality that an asphalt driveway sits with gravel in it for several weeks before it’s paved and 2) coordinate our schedule with our asphalt contractor so that we could give you a firm date. We were ready to go early but certainly did not check with them (knowing it would sit for a few weeks anyway). We definitely should have brought you into the loop on that one. We do work with subcontractors and will continue to do so because we do not want to pretend to be experts at everything. We would rather be specialists rather than a jack-of-all-trades, master-of-none. The tradespeople we work with are people we trust, whose quality & work we can count on. However, they are not perfect either. They have their own businesses to run and scheduling dilemmas to solve: the obvious downfall to not doing the work yourself is scheduling amongst a group of people who are all back-logged and trying to fit everyone in. I will admit that in your case, we scheduled very poorly indeed. This has been a learning experience for us and a problem we will give very detailed attention. Again, I apologize for the frustration and having to chase us down. That’s never the taste we want to leave in your mouth. I hope the feelings you have about your patio & walkways will rise to the top – thank you for the feedback and thank you for the opportunity to create something that you’ll enjoy for years to come.
Reply created 21 Jul 2011Judi, we really enjoyed working with you and completing your project. Thank you so much for taking the time to share your experience! Enjoy your yard!
Reply created 7 Apr 2011Thank you for your review.
Reply created 7 Apr 2011Thank you for your review.
Reply created 7 Apr 2011