Air Zone Hvac Services Inc.

Rating: 4.5 out of 5

Air Zone Hvac Services Inc. reviews (62)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2019

    Quality Work

    My old furnace was over 35 years old and still working. I didn't want to press my luck any further so I started with estimates from 6 companies. All came to give me a quote and I must say that Wayne from Air Zone was the most knowledgeable and was able to give me the best quote. I must also give credit to Shawn and Martin who were the installers who did a great job and were very polite. All that being said, I definitely would recommend Air Zone to anyone who requires furnace work.

    Answer from pro:

    Thank you for your kind words and we look forward to working with you for all you home comfort needs.

    Reply created 3 Jun 2020
  • Review from Customer of Air Zone Hvac Services Inc.
    Rating: 5 out of 5
    Review left on 16 Jun 2019

    the best Service

    everytime i call, they respond rightaway and they determine the issue quickly and they fix the problem fast the charge is fairly right, they never over charge me, i really recommand everyone to work with them

    Answer from pro:

    Thank you I will ensure that the office team as well as the technicians are informed of your kind words.

    Reply created 3 Jun 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jan 2019

    New Furnace and Duct Work

    Taylor Lewis came over to our house a few months ago to give us a quote for a new furnace and from that meeting I knew we were going with Air Zone. When the team came over to install our new furnace not only were they professional but they were very thoughtful when it came to working around our two hyper boxer dogs and our son who has Autism and asked the same questions over and over. They answered all of our questions (even when I thought they were silly) and helped us with our fireplace dilemma even though that was an "after thought" on our part. I would highly recommend Air Zone to anyone. I very much appreciated how they were with my son as I have encountered many people that are not as kind

    Answer from pro:

    Marta, thank you so much for your feedback, we will ensure that Taylor and the team know that you appreciate both their knowledge and approach. As a family owned and runned business we pride ourselves on treating our customers the way that we would want to be treated and our staff is 'second to none'. We look forward to working with you in the future for all of your home comfort requirements.

    Reply created 15 Jan 2019
  • Review from Jason M
    Rating: 0 out of 5
    Review left on 9 Aug 2018

    Water Heater Installation / AC Inspection

    We went to AirZone since they were touted on being build on "customer service". Took them over a week to remediate an improperly installed natural gas water tank. We also used them for an A/C inspection which they did not conduct properly (or completely), resulting in potential freon exposure to our family. We were concerned about a freon leak due to an audible gurgling sound from the freon line. Technician did not test for a leak, and one was discovered at a future date by a more knowledgeable company. Reporting the issue to AirZone, they asked me "how do we perform a leak test" (with a probe) which shocked me, as I expected them to be experts in what they do. Finally, this company "promises" a 100% Guarantee which was not honored in our case w/ regards to the AC inspection. Would not touch this company with a 1,000 foot pole.

    Answer from pro:

    Dear Sir, We are sorry to hear that you were not satisfied with our service. Our customers are extremely important to us as demonstrated by a large number of positive reviews online that you mentioned. When we receive a complaint we always review the job with all of the people involved to see how we can improve. We identify any mistakes that we may have made and make adjustments to avoid any of these mistakes in the future. Here is what we found after reviewing your concerns in depth. First, your hot water tank was installed correctly and according to code. You requested that 3/4" copper be used and we honored the request (free of charge) within 1 week. Second, when your air conditioner maintenance was completed we took pressure measurements which were all within range at the time of these tests. Clearly the air conditioner was performing since it kept on cooling during the recent heat wave in July. Again, we can only speak to our maintenance where the levels were measured and recorded within range. And in regards to our customer service guarantee, the owner personally called you to try and discuss and you hung up on him and posted multiple bad reviews online. We really hate having even 1 dissatisfied customer and we try everything to make our clients happy. If you would like to discuss any of your concerns further please contact the owner directly. Thank you.

    Reply created 10 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2018

    Pride shows through in their work!

    AirZone quoted me on a new tankless water heater, gas furnace and heat pump. Their quote was very competitive with the others, and the installation was excellent. The house had a very awkward setup due to few places to run the inlets and exhausts but the installers (Jason and Scott) took their time and did it right. The pride of workmanship on the install really shone through. Thanks guys! I would highly recommend AirZone if you are in need of HVAC services.

    Answer from pro:

    Thank you very much for taking the time to provide this review of your experience. We will ensure that Scott and Jason are informed. At Airzone we pride ourselves on our quality of workmanship. We look forward to working with you and your family for all your home comfort needs.

    Reply created 3 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2018

    Replacement of Furnace and A/C

    Air zone replaced my old furnace and A/C. Unlike the 3 other companies that gave me quotes, the residential services manager, Taylor, provided me with several options at different price points. This is exactly what I was looking for, because like most discriminating shoppers, I'm not looking for the cheapest system, nor do I need all the bells and whistles. I just needed good value for my money. Air Zone was able to provide this. The install went flawlessly. Sean (Shawn?) and Cameron were excellent installers who were able to move the location of the A/C to give me more walking space on the side of my house, They did the same for my furnace, relocating it to the back of the room to give me extra storage space. Air Zone also took care of my rebates and signed me up for product warranties. It was an effortless process. Spending 7K unexpectedly was not fun, but Air Zone made it easy, and hiring them turned out to be an excellent decision. I HIGHLY RECOMMEND them.

    Answer from pro:

    Stephen, thank you so much for the positive review, we are so pleased that you had a great experience! I will ensure that Taylor, Sean and Cameron know how happy you are! Welcome to the Airzone family!

    Reply created 11 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Mar 2018

    Oil to gas conversion

    Last fall we had AirZone complete our oil to gas conversion and could not be happier with the results. We have since recommended this company to anyone and everyone! It was a big job that involved not only replacing all the old equipment (furnace, water heater and a/c) but moving it to a different location in our house. Other companies we had quotes from were higher in price or couldn't offer us what we were looking for. Our gas meter was installed on a Friday afternoon, and the AirZone crew was there first thing Monday morning and had the entire job done by Tuesday evening. They also looked after having our oil tank removed and our electric water heater returned. If you are looking for a professional and reliable HVAC contractor - this is it!

    Answer from pro:

    Gillian thank you so much for taking the time to share you experience with Airzone! Personal referrals are the best advertising a company can hope for! I will ensure that Taylor and the installation team see this review and let them know that their hard work does not go unnoticed!

    Reply created 7 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2017

    Furnace Installation

    Airzone HVAC Services recently installed a Lennox furnace in my home. I cannot be more impressed with the operation of the product, installation, and most importantly; the unbeatable price. Excellent company, staff and technicians.

    Answer from pro:

    Thank you so much Austin, I will let Taylor and the installation team know! Welcome to the Airzone family

    Reply created 21 Dec 2017
  • Review from Customer of Air Zone Hvac Services Inc.
    Rating: 5 out of 5
    Review left on 13 Dec 2017

    pool heater hookup

    Attentive, respectful and competent service. Estimate and final cost were identical, and fair for the work required. Workers made sure everything was in order before leaving and showed me the completed work.

    Answer from pro:

    I am glad we met your expectations. I will forward this information to the service dept.

    Reply created 13 Dec 2017
  • Review from David Whynot
    Rating: 5 out of 5
    Review left on 6 Dec 2017

    Job done right and on time

    The job consisted of removing an old oil furnace, oil hwt and HRV and replace it with a new propane furnace, hwt and an updated HRV. The sales staff where helpful and knowledgeable about their products, what the competition offered and understood my needs. The install staff were respectful of the house and left me minimum cleanup after they finished the job. Post installation inspection issues from the gas company was dealt with fully and in a timely manner. Overall well satisfied with the products, workmanship and the company in general. Highly recommended.

    Answer from pro:

    David, thank you for the feedback I will ensure that I share it with Taylor and the install team!

    Reply created 8 Dec 2017
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