Air Zone Hvac Services Inc.

Rating: 4.5 out of 5

Air Zone Hvac Services Inc. reviews (62)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 May 2014

    Bathroom exhaust ventilation

    I contacted AirZone to re do the exhaust ventilation in my bathroom. They called prior to coming out to make sure we were home, showed up on time and took the time to use drop sheets so my floors wouldn't be dirtied. Very professional installation and in my mind to a very high standard. They made sure when they left that everything was clean and was in the same condition as when they arrived. I would definitely recommend AirZone to my family and friends.

    Answer from pro:

    Thank you for your feedback,we strive to treat our customers homes like they were our own

    Reply created 8 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2014

    Water Heater

    My water heater started leaking and I had water all over the floor. I called AirZone and they had someone come out within 2 hours to stop the water leaking out. They returned the next day to replace the water heater with a new one and even took care of getting my credit back for the old one. I live in Carleton Place and was really impressed with the speed and quality of the work done. I would recommend Airzone to all my friends.

    Answer from pro:

    Thank you for your review. We service Ottawa and the Ottawa Valley

    Reply created 8 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2014

    Air conditioner installation.

    The workers arrived on schedule, completed the work quickly and professionally, and cleaned the worksite when the had finished. The two installers were proficient and personable and were good ambassadors for their company.

    Answer from pro:

    Thank you Robert,we pride ourselves for having the best installers and agree they are a great 'face ' of our company

    Reply created 8 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2014

    Furnace, hot water heater, etc.

    It was very good and they were efficient. They did a very good job. We were happy with the product and service they provided for us. I would definitely recommend them.

    Answer from pro:

    Thank you Barry referrals are the greatest compliment we can receive

    Reply created 8 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2014

    Furnace, hot water heater, etc.

    The guys are great. They are clean and professional. They tidy up. I don't have to worry about my wife and small children when I’m getting the furnace worked on. I have recommended them to several friends and family.

    Answer from pro:

    Scott we strive to provide a comfortable environment for all our customers and respect your home. Thank you for your review

    Reply created 8 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2014

    Furnace and hot water heater work

    They’re great. The guys were good, professional, not a problem. Something went wrong at the beginning. They came immediately and I was very pleased with the work that they did. I would definitely recommended.

    Answer from pro:

    Our goal is 100% satisfaction so that we can maintain long term customer relationships!

    Reply created 18 Oct 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 May 2014

    Furnace and hot water tank work

    They installed a furnace, a new hot water tank and an air conditioning unit. The guys were nice and the job was a good price. They made a mess of the carpet downstairs. They also briefly took off our grounding wire and that blew our exterior GFI. They forgot to reground it. They burnt one of our plugs. They did a couple of extra holes in the walls as well. They paid to have it painted over and fixed so I think they try to make good where they’ve done wrong.

    Answer from pro:

    Dan again we apologize for your initial experience we guaranteed 100% satisfaction and are glad that you feel that way now!

    Reply created 8 Nov 2016
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 14 Mar 2014

    Furnace Repair

    All of a sudden, it sounded like a jack hammer was placed against the house and I thought someone was trying to break in through the wall. Searched desperately to find where it was coming from which lead to the basement. Turned out to be the furnace. Tried to isolate the problem hoping it might be a DIY. Sound was coming from the vent fan and reverberating throughout the ducting of the house. No wonder it was so loud. Too many wires so I thought better call a professional. Response was quick and the service well done. However, I felt a bit gouged on the price. Given the severity of the problem they seem to think they can charge what they want. Just the part was $425+. It just a vent fan for Pete's sake. Sheesh! At first I was told it would be a flat rate, and then the billing was change to hourly because the furnace was an older model. What? Since when did a new furnace require emergency repairs? All the emergencies would happen on older equipment, no? The service was done during normal hours too. Anyhow, furnace was online and emergency resolved. Be prepared to pay big bucks with these guys though :-(

    Answer from pro:

    All prices were quoted and agreed to by you before any fixes were made. The issue only occurred once the repair was completed. We stand by the bill

    Reply created 8 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Oct 2012

    Furnace service

    Showed up on time and fixed a dirty flame sensor in within minutes of opening the furnace. The service person was nice and personable. Did not leave a mess behind.

    Answer from pro:

    Thank you so much for your review!

    Reply created 27 Feb 2014
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 30 Sep 2011

    Oil furnace service

    Sent inexperienced apprentice who had to be coached by phone for entire service call, forgot one filter, charged for travel time. Charged the full rate for this call and came almost two hours late.

    Answer from pro:

    We are sorry you feel this way, we continue to go out of our way to ensure your satisfaction

    Reply created 18 Oct 2017