Airco Heating And Cooling Ltd

Rating: 5 out of 5

Airco Heating And Cooling Ltd reviews (135)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Aug 2016

    Furnace

    requested a quote for a new furnace by Dan from Airco. I had my heart set on a particular brand of furnace but Dan explained the difficulty of finding parts for that brand and convinced me to choose another brand that also benefited from a rebate. Dan so impressed me with his knowledge that I did not contact other companies. Will did an excellent job, veryclean. I am very pleased and fully recommend them!

    Answer from pro:

    Thank you so much Catherine. We generally are brand agnostic, as most manufacturers make good product. Just like the car industry, there are brands with a better or worse reputation, and some with unique features. In the end, you need to have a product that works reliably, and if there are any surprises, you can get it fixed quickly without too much trouble. A properly installed system, using good products and materials, should be supported by those who sell them. We appreciate your helpful feedback!

    Reply created 25 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Aug 2016

    Replace furnace

    They are knowledgeable and professional and answered all of my questions. I had my furnace replaced and they were on quote at 5 thousand. I would recommend them to everyone. They did a great job and I am very pleased with Airco heating and cooling.

    Answer from pro:

    Thank you Gino. We appreciate your business and kind feedback!

    Reply created 25 Oct 2016
  • Review from Yvette Plante
    Rating: 5 out of 5
    Review left on 7 Jun 2016

    Furnace and AC installation

    We have used Airco for our furnace and AC repairs for about the past 5 years. We recently moved and wanted to install a new system because the system we inherited had far too many issues! I was very happy to have William Isaac (Senior Technician) come out to do the install, as I have had the pleasure of dealing with him a number of times over the years, and it means a lot to me to have someone I can trust working in my home. Now I have no doubts that our new system will be efficient and most importantly, reliable. As for the tagline "Our Family Helping Your Family"- I could not agree more. You get that feeling with every interaction at Airco. I would not hesitate to recommend Airco to anyone! Thank you for the great service.

    Answer from pro:

    Thank you Yvette. We do appreciate the long term value of relationships. As a family run company, we strive to keep our business focused on good service with honest and helpful technicians. It makes going to work a pleasure and gives us a sense of accomplishment when we solve problems and make homes more comfortable. We really do love what we do!

    Reply created 13 Jul 2016
  • Review from Darren McMartin
    Rating: 5 out of 5
    Review left on 10 Apr 2016

    Furnace Cleaning

    He came on time and was very thorough. He was very knowledgable and I felt confident letting him clean my furnace and inspect my ac unit to ensure proper operation.

    Answer from pro:

    Thanks for your input Darren. Call us anytime if you have any questions or concerns about your equipment or comfort needs.

    Reply created 13 Jul 2016
  • Review from Fern Hardy
    Rating: 5 out of 5
    Review left on 31 Mar 2016

    Broken down heat & hot water

    We have had NO luck with other service providers to our dual heat/hot water system, until we called Airco Heating! From the first phone call to schedule a service visit, which was handled professionally and in a most friendly manner, to the service technician William that came out just a few hours later, the experience was nothing but positive! The informative explanation about the heating systems in layman's terms was also appreciated. And we now have hot water and heat again!! We would highly recommend Airco to anyone who values great service at a reasonable price!

    Answer from pro:

    Thank you Fern. We really appreciate the great feedback as it helps others find reliable and quality companies. Glad to help and call us anytime.

    Reply created 13 Jul 2016
  • Review from Customer of Airco Heating And Cooling Ltd
    Rating: 5 out of 5
    Review left on 26 Feb 2016

    Replace gas water heater

    We replace our gas water heater every 10 years. We called Airco, who did a great job replacing our furnace a few years ago, and talked to Dan who gave us some excellent advice over the phone as well as a competitive quote. He replaced the gas water heater quickly and did a very professional installation. He gave us a good briefing on the process, and while doing so we also had an interesting conversation! We trust them, and I highly recommend the company. We plan to continue to do business with them in the future. Gary Cameron

    Answer from pro:

    Hi Gary. Thanks for the feedback! One interesting point I remember about your job is that you first called another company who replaced your last water heater. They quoted you a lower price but then when they showed up they wanted to charge you 'extras' that were not included. It can be difficult to know what you are getting when you are quoted a price over the phone, just like it can be difficult to know how to quote the job over the phone. But in our case, we ask the right questions and we should be able to give you the right price. Sometimes we too will get to a job and see something unexpected, but we usually catch those issues on the phone. And thank you for the conversation. We are in the service business and it involves real people with real life questions and concerns. We sincerely love working with people and helping them solve their problems. The conversations we have are usually a reflection of our sincerity and our appreciation of our relationship. Thanks again for the business and let us know if you have any other questions or concerns! Dan and Dayna Hunter

    Reply created 26 Feb 2016
  • Review from Customer of Airco Heating And Cooling Ltd
    Rating: 5 out of 5
    Review left on 22 Jan 2016

    Hot water tank replacement

    Our water tank broke on a Friday and after a few phone calls to other businesses who were either too booked or who wanted to charge us outrageous overtime fees (even though it was 3:30 in the afternoon) I was referred to Airco. Upon calling, they sent someone out right away. Matthew was very professional and explained things clearly. I like the online invoices and their follow-up care. I would recommend this company without hesitation.

    Answer from pro:

    Thanks for the feedback! Let us know if you have any concerns or questions!

    Reply created 7 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2016

    Strata Hot Water Tank Replacements

    Dan, Matt, & Anthony went above and beyond our expectations when they replaced six electric Bradford White Hot Water Tanks in our building in Nov. & Dec. 2015. Their friendly, patient, courteous, and respectful people skills were reflected in their ability to answer all our questions in detail. Each installation was unique and involved moving shelving, laundry equipment, earthquake bars, ensuring all water hoses were properly tightened for the hot water tank and the re-connected laundry appliances. They checked and informed each home owner of the PSI rating for their tank. They marked the warranty expiry date on each tank. Everyone was impressed with their work ethics and attention to detail. There were NO hidden surprise extra costs. We highly recommend this AIRCO TEAM to anyone. Judy J.

    Answer from pro:

    Thank you for the feedback Judy! Your strata manager was kind enough to leave us a review on Google as well. We've appreciated the relationship we developed during this time. I should also say a big thank-you to you specifically as you were organized and made our job so much easier by communicating with all the other home owners and arranging our access. Thanks again for everything and also for that great cup of coffee over 'school pictures'! Stay in touch and if you have any other questions or concerns, let us know anytime.

    Reply created 14 Jan 2016
  • Review from Beverly Hudym
    Rating: 5 out of 5
    Review left on 8 Jan 2016

    Furnace stopped working.

    Furnace stopped working in the evening (fireplace kept house semi-warm), called Airco Heating & Cooling and a tech was dispatched first thing in the morning. Winter time with no heat, as explained to me, is an emergency! He arrived promptly in the morning, it was something simple to fix, heat was back on. While tech was in my furnace noticed some recommendations for the future which I was unaware I needed and appreciate. Very prompt and courteous service. Highly recommend Airco Heating & Cooling !

    Answer from pro:

    Thank you Beverly! We love it when our customers recognize our attention to detail and then share the story with others. Taking the time to tell others really does help. We all just want good service at a fair price. No one wants to pay too much, but I think we all deserve to get what we pay for. We appreciate the business!

    Reply created 13 Jan 2016
  • Review from Amanda
    Rating: 5 out of 5
    Review left on 3 Dec 2015

    High Efficiency TempStar Furnace Installation

    Very knowledgeable and informative service staff. Fantastic customer service. William explained everything very clearly so we understood all aspects of the furnace use and maintenance.