Airco Heating And Cooling Ltd

Rating: 5 out of 5

Airco Heating And Cooling Ltd reviews (135)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jul 2017

    Furnace replacement, central A/C installation

    WOW. Outstanding service from the first moment that I got in touch with Airco. The owner himself came out to assess our home for central A/C installation. He was extremely honest, professional, and trustworthy. Installers came out within the same week and got the job done. William and his assistant (his mom!) were an awesome team and they worked so quickly to get our A/C up and running ASAP for us. I fully trust the workmanship of this company, and their level of expertise and service is bar NONE. I wish I had more jobs to hire them for... I just enjoyed my experience in dealing with them so much. I recommend them 150%!!!!

    Answer from pro:

    Thank you Melanie for those kind words! We work hard for positive reviews because they help others see what makes us different, but you've gone above and beyond in sharing your experience, here and with the BBB. We simply want to do great work for great customers and treat everyone like they are members of our family. So welcome to the family! :-) Enjoy your AC during this heat wave and don't hesitate to let us know if you have any questions.

    Reply created 10 Jul 2017
  • Review from Customer of Airco Heating And Cooling Ltd
    Rating: 5 out of 5
    Review left on 10 Jun 2017

    Air Conditioning installation

    Great company. From the quote to installation to follow up we could not have asked for more. Dan was super professional and did not over sell us. Joel was polite and friendly and stayed late to get the job done in time. Thank you.

    Answer from pro:

    Thanks for this great feedback. We simply pride ourselves in doing a great job without all the sales pressure.

    Reply created 27 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2017

    replace water heater

    My 12 years old water heater didn't work. I called Airco to come to replace a new one. They are so nice, polite, professional, careful and very reliable that I will choose them for sure next time.

    Answer from pro:

    Thank you Mary, it's a pleasure serving customers who appreciate the efforts we make. If you still need help with that kitchen drain, give our office a call at 604-882-9224 and I can refer you to an excellent Plumber

    Reply created 7 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2017

    Furnance Service

    This year, Airco's Technician Joel came to service our furnace on March 27, 2017. We were very impressive about Joel's excellent service. Joel did a great job cleaned and fixed the loud furnace noise problem we had for many years. Joel took his time to answer our questions. Great customer service. Thank you Joel.

    Answer from pro:

    Thank you for your feedback. Joel is an excellent addition to our team and I'm glad our customers recognize that. He is patient and takes his time to do a thorough job!

    Reply created 7 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2017

    Remove old furnace and install a new one

    William installed our new furnace and did a fantastic job. He was knowledable and did a great job explaining the system to us. I would recommend Airco Heating. After finishing the job he cleaned up everything, which included vacuuming the work site. They delivered as promised, we're on time, and on budget.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Oct 2016

    Maintenance of Infinity 98 Forced Air Gas system

    Using a high MERV 11 filter we hope to eliminate particles down to 1.0 micron although we have been told that a HEPA filter would eliminate particles down to 0.3 micron. With an Infinity 98 we are not sure that a MERV filter higher than 12 would actually work.

    Answer from pro:

    You are right that the higher MERV filter will filter smaller particles however it also restricts the airflow with negative consequences on your system. The filter you have chosen is an excellent filter for the majority of your needs.

    Reply created 7 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Oct 2016

    Fixed central air

    Airco heating did a wonderful job, I am very impressed. They fixed my central air. The price was reasonable. Punctual, timely manner, respectful of home, professional and knowledgable. Great job.

    Answer from pro:

    Thanks for the feedback. Just checking in to make sure everything is working as expected. If you have any concerns call us at our office at 604-882-9224

    Reply created 7 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Oct 2016

    New furnace

    I am very happy with my new furnace. It works great! It cost $6000 and it is already saving me money, so it was well worth it. Airco Heating are so knowledgeable and professional. They explained everything before hand to me. I didn't really like where the hose was, but the other option was too expensive to do. I am pleased with everything and would recommend them.

    Answer from pro:

    So glad you were pleased with our work. We strive to get these positive reviews because we know our reputation is always on the line. So thanks for taking the time to share!

    Reply created 25 Oct 2016
  • Review from Mark
    Rating: 5 out of 5
    Review left on 28 Sep 2016

    Furnace repair

    Airco was recommended by two people, both of which had new furnace installations done and both very happy with the end result. Our situation was different; the gas valve on our 20 yr old mid-eff furnace finally gave it up; technician Dan came out and confirmed the problem, installed the new valve & just before testing it - went hmmmmm - oops - the supplier provided the wrong replacement valve. Dan went back to the shop, luckily had the right valve there, came back and installed the correct one. We were the last call of the day, so now it's 8:30pm by the time Dan finished. The proof that they stand by their word? - the correct valve was higher cost than quoted, but stood by the quote provided. That was impressive. I've had many a contractor change the price on an oops like that in the past - but Airco took responsibility for the error. Would I recommend Airco? Absolutely - from the email appointment reminders to pre-call arrival to professional introduction to sound technical installation to easy payment options - everything went according to plan. Call Airco first - get the job done right.

    Answer from pro:

    Thanks Mark! We appreciate your understanding. Our industry can be a complex business with so many details. Sometimes in the rush of the day, we are supplied the wrong product and pricing, but it happens so rarely and we really do believe in taking responsibility, making things right when it's within our control. I'm glad we could get your heat on that evening.

    Reply created 25 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Aug 2016

    Great work!

    I looked up Airco Heating on the BBB website. They are professional and know what they're doing. They explained and discussed everything with us. They did a great job and were punctual and timely. I would absolutely recommend Airco.

    Answer from pro:

    Thanks Annie! We appreciate the feedback, especially as we work hard to communicate the options to you. It's your home and you deserve to know your choices. Especially as you have to live with the results!

    Reply created 25 Oct 2016
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