Aquatech Basement Waterproofing

Rating: 5 out of 5

Aquatech Basement Waterproofing reviews (851)

  • Review from Karen Daniel
    Rating: 5 out of 5
    Review left on 13 Jan 2021

    Water Proofing

    I am a residential realtor representing clients in Toronto and the GTA for over 30 years. I recently hired AquaTech to do a waterproofing job for the sale of a home in which I represented both the Seller and the Buyer. The job was handled quickly and professionally. The conditions of the sale were lifted, and the house sold and closed. After closing, the new owner of the home found additional water damage in their new basement, when renovating. Andrew and Nick addressed and assessed the situation promptly. Since the water seemed to have entered the basement from additional areas to those already repaired, my client was given options of how they would like to address the solution to the problem. They chose from the options provided. The repairs were, again, handled promptly and professionally. Shortly thereafter, (days, not weeks) there was, again, water in the basement. Nick came to the house himself, and explored and investigated the mystery to why this may be happening. He discovered the root of the problem, and remedied the situation immediately. Not only did Nick and Andrew ensure the issues were fixed, they went the extra miles to ensure that both the client and I were satisfied and that the client felt heard and understood. Nick and Andrew handled the situation with integrity, professionalism, and class, and maintained focus on the client experience the throughout the entire process. Nick and Andrew, you have earned my business for life because I know you are service driven and men of integrity! When I refer to you, I KNOW my clients will be looked after! THANK YOU!!!

    Answer from pro:

    Dear Karen, thank you so much for writing out this amazing review. It is our honour to know that your experience with us has earned your business for life. It is true, certain jobs are straight forward and some are a bit more complicated but we handled it as a team and we too owe much respect to your professionalism and commitment. We appreciate your trust in us and if anything, we want you to know that we are here for our customers and you. Sincerely -Aquatech Waterproofing Team, Toronto

    Reply created 22 Jan 2021
  • Review from DENNY LE
    Rating: 5 out of 5
    Review left on 8 Jan 2021

    Basement Waterproofing for a Home with a Deteriorating Foundation

    It was time to call in the professionals and I had heard of Aquatech Waterproofing from HomeStars and their spot TV advertisement. I was attended to by Olga on the phone, who was very professional and kind. Eugene later arrived and immediately identified which phase the project was on. I gained valuable insight and advice from his visit. He and I determined the project timeline that commenced right away. The whole project was complete within three days. They completed exterior waterproofing and the installation of a basement sump pump. What a wonderful company! Alex and Yaroslav were friendly, hard-working, and very courteous working on-site. I was kept in constant communication with the company, which made me feel very comfortable. This company deserves this review and my sincerest thanks for helping with my home. Cheers to Aquatech Waterproofing!

    Answer from pro:

    Dear Denny, on behalf of our entire team we want to thank you kindly for taking this time out of your schedule and writing in detail your experience with us. This will be such a help for people such as yourself who are turning to HomeStars and are looking for a company they could trust with their project. We want you to know that we truly appreciate the chance you have given us and let us provide you with the service you deserve. If you have any further questions, we are here for you. With best regards- Aquatech Waterproofing Team, Toronto

    Reply created 22 Jan 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Dec 2020

    Sewer backflow installation

    We selected AquaTech to install a sewer backflow valve in our house based on their competitive pricing and long warranty period. Overall we have been satisfied with the experience. In particular, we appreciated Terry's (I may be botching his name?) work. He and a team member worked efficiently, left the job site clean, and most importantly (in my opinion) were good about explaining the work and answering questions. The only hitch in the experience was that initially we had some difficulty getting a quote; after getting in touch again it turned out it hadn't got sent by accident which is understandable. We also appreciated the tip to call the city and find out if a sewer backflow had been already claimed on our property. It hadn't, but we've since heard of this happening to others and were grateful we checked in advance.

    Answer from pro:

    Dear T, on behalf of Terry and our entire team we want to thank you for your detailed feedback. We truly appreciate the time you took out of your schedule and shared your experience with others. It also means a lot to us to know that despite a small mistake made, we still deserved a 10 from you. We hope you know, that if you ever have a question, Aquatech is here for you. Sincerely, - Aquatech Waterproofing Team, Toronto

    Reply created 8 Jan 2021
  • Review from Peter Milovanovic
    Rating: 5 out of 5
    Review left on 12 Dec 2020

    Basement Interior Waterproofing

    We had interior waterproofing done in our basement after finding a tremendous amount of mold on the wooden subfloor. I can't say enough great things about my experience with Shawn. From the get go, he was responsive, polite, accommodating, and professional. I always felt like he had our best interests at heart and that he was legitimately trying to find the right solution for our situation, rather than just selling a product or service. He didn't push for anything, rather he advised that we hold off until we could verify where the water intrusion was coming from. We had another highly rated company come in to give us a quote in the meantime, and the experience was very different with them. Not to mention, they quoted us more than double what Aquatech did. When we did decide to move ahead with the job, it was scheduled within days. The work was finished within one day and by the time I came home, everything was finished and looked great. Not a piece of construction debris was left in the basement and they literally left no trace of mess. I would recommend this company without question. Thank you again!

    Answer from pro:

    Dear Peter, you can't even imagine how much we appreciate you taking the time out of your schedule and writing this amazing review. On behalf of Shawn and our entire team we thank you kindly for that and for outlining the skills that our team member possesses. It truly means so so much for us. We wish you and your family a Marry Christmas and a Happy New Year! With sincerest wishes, - Aquatech Waterproofing Team, Toronto

    Reply created 15 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2020

    Waterproofing our home

    Thank you so much for Matus for the great job him and his team did on my home. We are very happy with their work ethic. We highly recommend Larry for an honest estimate and Matus with his hard working team. They know what they are doing and do an amazing job.

    Answer from pro:

    Dear Tina, thank you kindly for you wonderful review. We truly appreciate everything you have said and the recommendation that you left for our team members. Happy Holidays in advance! Yours Truly, - Aquatech Waterproofing Team, Toronto

    Reply created 15 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2020

    External Waterproofing

    We had the entire perimeter of our house done and are extremely pleased with the project and highly recommend Aqua Tech. The entire team was extremely professional and knowledgeable. Eugene came out to the house 4 different times as we had a unique situation with our walkout. He knew exactly what was required to be done and quoted a very reasonable price. Every time I attempted to contact him he responded immediately. No follow-ups and no hassle. Igor and crew were very efficient and extremely personable. Igor offered many suggestions as they encountered specific problems with the project and the team completed the entire project within 4 days. Very pleased with how knowledgeable they are and how important having a satisfied customer is to them.

    Answer from pro:

    Dear Mark thank you kindly for taking the time and writing such an amazing review. We want you to know that we truly appreciate everything you wrote. It was a pleasure working with you. Yours Truly - Aquatech Waterproofing Team, Toronto

    Reply created 6 Dec 2020
  • Review from Customer of Aquatech Basement Waterproofing
    Rating: 5 out of 5
    Review left on 26 Nov 2020

    Window Well Install and Wall Waterproofing

    Aqua tech literally came to do the work the day after the utilities locates were completed. Slava and just one other crew member came and finished the job within a day. They removed my old window well, installed waterproofing along that entire wall and installed a brand new window well, working hard the entire time. You can tell they know what they're doing and take pride in their work. Reasonable cost and work comes with 25 years warranty. Would highly recommend Aqua Tech.

    Answer from pro:

    Dear Private User it is such a pleasure reading the amazing review you have left us. We are super delighted to know that we could assist you with your request and perform to the best of our ability. We truly appreciate your business and the opportunity you have given us to work with you. On behalf of our entire team, we thank you for that. Yours Truly - Aquatech Waterproofing Team, Toronto

    Reply created 6 Dec 2020
  • Review from Customer of Aquatech Basement Waterproofing
    Rating: 5 out of 5
    Review left on 26 Nov 2020

    Waterproofing

    Very professional crew and supervisor. Final price was less than original quote. Updated me throughout the process. Showed me what the problem was and how they fixed it. Highly recommended.

    Answer from pro:

    Dear Private User it means the world to us to know that your basement is now water free and we were able to help you with it. Thank you so much for choosing us and we truly appreciate your feedback. With best regards - Aquatech Waterproofing Team, Toronto

    Reply created 6 Dec 2020
  • Review from Customer of Aquatech Basement Waterproofing
    Rating: 5 out of 5
    Review left on 26 Nov 2020

    Window well renovation

    I have had some problems with water leakage into my basement through the window well. I chose Aqua Tech primarily because of the detail that Eugene presented me in the description of the problem and the required repair. Their price was lower than I expected and I also found it extremely easy to get in touch either Eugene or his office personnel in order to get my questions answered. The work itself was performed expertly. The workers arrived on time and completed the job on the same day. All of the dug up soil was compacted back into the dig site and the clean up was exemplary. I would have no trouble recommending Aqua Tech to friends and family and in fact I do expect to hire them again next spring to deal with another problem site. Thank you very much.

    Answer from pro:

    Dear Private User thank you kindly for leaving such a lengthy detailed review of our work, which in turn could help other homeowners like yourself in need of waterproofing. It was a pleasure working with you and there is never too many questions! We are always glad to answer them even after completing the job if there is anything else that you would like to know. Once again thank you kindly for everything. Sincerely - Aquatech Waterproofing Team, Toronto

    Reply created 6 Dec 2020
  • Review from Kerry
    Rating: 5 out of 5
    Review left on 24 Nov 2020

    Basement floor replacement and interior waterproofing

    We had an old slab on soil basement floor in our 100+ year old house that needed replacement and we wanted the extra protection of interior waterproofing and a weeping tile and sump pump system. We selected Aquatech because their quote was competitive and they were well reviewed. I can see why! Slava and his team did an outstanding job. They got the job done with high quality and quickly even though access under our front porch was awkward. Slava was a pleasure to work with and really went above and beyond. He solved problems, worked well with my other contractor who was coming in after him, and he even came up with a helpful design improvement related to the plumbing. I can't recommend Slava highly enough!

    Answer from pro:

    Dear Kerry it is such a pleasure to hear such amazing things about our team. We truly appreciate the time you have taken out of your schedule to write this recommendation. We hope you are staying safe. Yours Truly- Aquatech Waterproofing Team, Toronto

    Reply created 6 Dec 2020
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