Aquatech Basement Waterproofing

Rating: 5 out of 5

Aquatech Basement Waterproofing reviews (839)

  • Review from Else Marie Knudsen
    Rating: 5 out of 5
    Review left on 30 Sep 2020

    External waterproofing on old row house

    I has some efflorescence and termite problems on the basement walls of my 100 yr old row house in Riverdale, and needed waterproofing, weeping type system and a sump pump. I got several quotes and chose Aquatech because they use a multi-layer, dimple board system, their price was good (though not the very lowest), and they're a large and established company. Slava and his team arrived to do the job and I was really impressed. They worked quickly, really knew what they were doing, and Slava was able to problem-solve some small issues effectively. He ensured that I understood the work and was satisfied. They also kept the house surprisingly clean given what a messy job this is (they had to walk everything through my row house), and arrived and finished when Slava said they would. Very satisfied customer!

    Answer from pro:

    Dear Else Marie, thank you so much for taking the time and writing this detailed review about our company and work ethics. We truly appreciate the trust you have put into us and chose us. It means so much to us to know that we could provide you with the service you truly deserve. We want you to know that Aquatech is here for you whenever you need us. With best regards - Aquatech Waterproofing Team, Toronto

    Reply created 14 Oct 2020
  • Review from Customer of Aquatech Basement Waterproofing
    Rating: 5 out of 5
    Review left on 30 Sep 2020

    Incredible master

    The master installed a bath and a sink for me, and worked maximum for four hours. He worked with his own tool. We liked the quality. He even gave practical advices, thank you!

    Answer from pro:

    Dear Private User, thank you so much for taking the time and writing this amazing review. It is always our pleasure to work with such wonderful people such as yourself.

    Reply created 14 Oct 2020
  • Review from janko.bajagic bajagic
    Rating: 4 out of 5
    Review left on 29 Sep 2020

    Good only if willing to supervise

    Job was waterproofing down to the weeping tile around 40 linear feet. This was a job where it was necessary to watch the work being done to make sure it was done as quoted and done fully. Don't get me wrong it was all done, but there would have been a number of crack that would not have been grinded and filled in had I not pointed it out and made sure it was done. In the quote: Protect work area - a number of areas were not protected and I had to go in to make sure they were. A neighbors AC unit was very close to being hit with dirt, a neighbors basement window was going to have a lot of soil load on it if I didn't step in and a downspout was pretty badly dented and would have been worse if I didn't put something there to protect it. *EDIT* the downspout was rectified by the owner after the fact to make things right. Things were thrown on the bushes and flowers without a second thought. When excavating they kept hitting the shovel against the foundation to clean it, but this kept making 2-3in dents/slices in the wall. Luckly I was doing parging after this so it wasn't a huge deal but this might not be the case with everyone. Prepare Foundation (power wash, wire brush) - not really. They used a scraper to remove some of the noticeable debris but that's pretty much it. *EDIT* - spoke with the owner and while this is in the checklist, this is done in extreme cases only. Blow Torch - in a few cases the foundation was wet, but nothing was done to dry it. Was told it was fine. *EDIT* - spoke with the owner and while this is in the checklist, this is done in extreme cases and the aquablock is good at sticking to relatively damp surfaces. Apply 2nd Layer of Aquablock - NOPE, was told only one is needed. *EDIT* - spoke with the owner and while this is in the checklist, the way it was done was with one heavy application rather than two. end result is the same amount. Install new 4" plastic weeping tile pipe (with filter cloth) - this was done but they did not install filter cloth in the first segment and only by looking at the quote did I notice that this needs to be done. They were not planning on doing this had I not brought it up so a good 7 ft segment does not have this installed. Cover Weeping tile with gravel - yes but its a tiny amount. They replaced maybe a few inch worth of 3/4 gravel where there was about 12in before. Look, overall did the work get done? Yes. Do I have confidence that it will protect against water and everything is protected? Yes. Did they leave me with a feeling that everything would have been done great without any input and nothing would be damaged had I not been there? Absolutely not and that is the issue. If you are willing to supervise and make sure things get done right, by all means. If you are a hand off type of a person, then I would not recommend this to you. *EDIT* - Spoke with owner and changes were put in place that certain things don't happen on future jobs. Banging of the shovel will be fully removed form the process and only done on nearby rocks, checklist will either be adjusted or the process adjusted to suit the checklist of items that would be done. Further care regarding protecting the property within the work area to avoid any damage. Overall very responsive company and willing to do things to make it right if possible.

    Answer from pro:

    Dear Janko, First of all we would like to thank you for your business and taking the time of your busy schedule to review our company based on your experience. Every review that is posted here is taken very seriously and we make adjustments along the way if need be. We are happy to read that you have confidence in the end result that your basement will remain dry for the next 25 years and look forward to servicing your needs in the future if need be. With Best Regards, Aqua Tech Waterproofing

    Reply created 22 Oct 2020
  • Review from Allan Wilson
    Rating: 5 out of 5
    Review left on 13 Sep 2020

    Exterior waterproofing

    Nico carefully examined the problematic areas and clearly explained how and why water was coming in to the basement, and how Aquatech would resolve the issues. Aquatech’s estimate was comparable to that of the two other companies we spoke with. Slava supervised the work on the day, and explained and resolved a few little underground surprises that were not revealed until the excavation was complete. The two workmen protected the surrounding areas with tarps and cleaned up meticulously afterwards. Slava also graciously exchanged the window well when we changed our minds about its size, and ensured that its installation paralleled our brickwork. All in all, we are very pleased with the results: no leakage into the basement following the most recent rainstorm.

    Answer from pro:

    Dear Allan, thank you so much for taking the time and sharing your experience you had with us. It means so much to us to know that we were able to perform and meet your expectations, leaving you with a water free basement. Sincerely - Aquatech Waterproofing Team, Toronto

    Reply created 15 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Sep 2020

    Cold Room Waterproofing

    *Note: The above cost includes a $1,700 rebate I will receive for an installed sump pump. I originally intended to go with another company but they gave me a reason to look elsewhere. I saw the high Homestar rating for Aquatech and decided to give them a call. The first person I spoke to was Olga. I was looking for any reason not to go with this company but Olga didn't give me any. In fact her friendliness and helpfulness was the main reason I decided to continue with Aquatech. Every company should have an 'Olga' answering their phone, she was really helpful and disarmingly polite. In a week or so Eugene stopped by to provide a very fair and reasonable quote. He took the time to explain everything to me and the work required, as well as different options. I decided the best option, with Eugene's knowledgeable insight, to get waterproofing done, which required excavating from the outside. When the day arrived Nick and Igor showed up on time to do the work. These guys worked non-stop from 9am to 5pm. If they took even a 5 minute break I never saw it. They were polite, were careful with the shrubs and plants and did an amazing job getting the soil at the dig site flat again. It looked like they weren't ever there afterward. I did not watch them work but my neighbours did. Both of them commented on how hard they worked ("those guys worked hard" one said to later) and what a professional looking job they did. I have to say, they did an excellent job and they worked hard. I was really impressed and accordingly, would not hesitate to recommend Aquatech to anyone who needed a waterproofing job. In fact, my boss already asked me who I used and to forward their website link to him, which I will.

    Answer from pro:

    Dear Mike, thank you so much for putting your trust into us and writing this amazing review. It is such a pleasure to know that we were able to change your mind and you have chosen to put your trust into us. We truly believe that customer service is a very high priority and to know that Olga, along with our Aquatech team were able to provide you with the service you deserve means the world to us. Thank you kindly for taking the time and sharing this experience with those, who are turning to HomeStars with the same needs you once had yourself. We truly appreciate your review and want you know that we are here for you if there are any questions or concerns. Yours Truly - Aquatech Waterproofing Team, Toronto

    Reply created 15 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Sep 2020

    Basement Water proofing and sump pump installation

    A few years ago we had Aquatech in to waterproof the back of the house. They did such a good job that when we had water come into the cold cellar under the front porch we had them in again to do an interior waterproofing. Nico oversaw the project and was extremely accessible and helpful. Terry and John were on site and they did a wonderful job. Terry especially went out of his way to answer our questions and explain the process. He did the extras which has left our basement dry even after a couple of heavy rainfalls. Many thanks to the Aquatech team for helping to safeguard our home.

    Answer from pro:

    Dear Paul, it is such a pleasure to know that you have called us again and trusted us with your home. It's so important to us to know that we were able to provide you the service you truly deserve. On behalf of our entire team we want to thank you for the opportunity and for writing such an amazing review. With Best Regards - Aquatech Waterproofing Team, Toronto

    Reply created 15 Sep 2020
  • Review from Debbie
    Rating: 5 out of 5
    Review left on 4 Sep 2020

    Basement leaking

    We recently got a mini flood in our basement. This was the second time but in a different area. We had used Aqua Tech 6 yrs ago for the first area and they were excellent! So we decided to call on them again. No regrets!! They work their fingers to the bone in the heat and don’t care how long it takes or how hard the job is ... they are perfectionists in every aspect. Their clean-up is phenomenal as well. I would not blink an eye to recommend them to anyone!! Great work guys- you were more than amazing!! Thank you so much. It’s hard to find good work these days and for such caring people!!

    Answer from pro:

    Dear Debbie, thank you so much for putting your trust into us for the second time. It is truly a pleasure to know that you have called us again and trusted us with fixing your foundation. Thank you kindly for taking the time as well and writing us this amazing review. It means so much to us! Yours Truly - Aquatech Waterproofing Team, Toronto

    Reply created 15 Sep 2020
  • Review from Bruce Boyd
    Rating: 5 out of 5
    Review left on 2 Sep 2020

    Basement waterproofing

    Salesman Nico responded promptly. Very professional, knowledgeable, suggested creative solutions to unique challenges. He was straightforward and honest. I trusted him immediately. Far superior to the other companies from whom I sought quotes. Slava and his installation crew were terrific. They showed up on time, work VERY HARD, knew exactly what to do, were very neat and efficient. Communicated with me throughout so I knew exactly what they were doing and why. This job was not cheap but the price was in line with the other quotes and Aquatech actually included some steps that the others didn't. I recommend them without reservation!

    Answer from pro:

    Dear Bruce, thank you so much for taking the time and writing this amazing review about our team. We truly appreciate your recommendation and the amazing things you have written. With Best Regards - Aquatech Waterproofing Team, Toronto

    Reply created 15 Sep 2020
  • Review from Mark,
    Rating: 5 out of 5
    Review left on 19 Aug 2020

    Basement Waterproofing

    Nico and Igor and his crew did a great job, any questions I had during the process were answered to my satisfaction. The price was fair. The work was done last October (2019) and a worker came back yesterday to re-level/add gravel to the area as promised. I had basement water issues regularly, I have had no water issues since. Highly recommend.

    Answer from pro:

    Dear Mark, Thank you so much for the review about Nico and Igor and the crew. We truly appreciate your feedback and we are very glad to know that they were able to answer your questions and performed to your satisfaction. With best regards- Aquatech Waterproofing Team, Toronto

    Reply created 26 Aug 2020
  • Review from Mirjana
    Rating: 5 out of 5
    Review left on 18 Aug 2020

    Crack in Foundation

    Had a crack in the poured concrete foundation. Shopped around and got a few quotes. One quote was from Nico from Aqua Tech, he was very professional and explained how the work would be completed, the quote was the best value for our needs and we decided to go with them. Nico was very patient and took the time to answer all our questions. The work was completed by Igor and Nick, they were amazing. They showed up earlier then scheduled and started working right away. They too answered any questions that we had. They worked non stop and when they were done they cleaned up so well it was like no one was even there. Thank you for a job well done.

    Answer from pro:

    Dear Mirjana, We really appreciate your time for leaving such a good review. We are thrilled that Nico, Igor and Nick were able to answer all the questions you had and left you with a positive experience.We want to thank you for giving us the opportunity to work with you. Truly yours - Aquatech Waterproofing Team,Toronto

    Reply created 26 Aug 2020