Watermart

Rating: 5 out of 5

Watermart reviews (650)

  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 14 Oct 2020

    Incredible Service!

    The team at WaterMart are always so customer focussed and the technician that did the work at our house with the physical movement of some water tanks was done so quickly and professionally. Samir was amazing and the complete team at Watermart are to be commended for the follow up and professionalism !

    Answer from pro:

    Hello! Thank you for your kind words. To focus on the customer needs always seems like the most effective way to have a successful, long-term business - and it makes us feel good that at the end of the day that we're doing something positive. Samir is a true professional. He is also a great guy to have as a colleague. I've passed your kind words on to him and he passes back his thanks. Please give us a call anytime if you have questions about your system or water issues generally. Sincerely, Dave, Samir and the rest of the crew at Watermart.

    Reply created 14 Oct 2020
  • Review from Suzi
    Rating: 5 out of 5
    Review left on 8 Oct 2020

    11 out of 10 as always!

    Although we are very reluctant to let anyone into our home during this pandemic for any service, we did not hesitate to contact Watermart to have our RO system serviced this week. As our family has purchased several systems over the years from them and had their personnel take care of filter changes and other maintenance work, I can say without equivocation that this is a company built on integrity, professionalism, and a sincere desire to provide the highest quality of service to their customers. I have tried to avoid having work done inside our home during this crisis, but Dave and his team have earned our trust and I knew that they would diligently follow all safety protocols. Ken was the technician that attended at our house this week. He has worked on our system frequently and as always, arrived within the time window that we were given wearing all the proper PPE. We had been having a problem with our system running very slowly even though he had just changed our filters only two months before. Ken quickly diagnosed the problem, replaced a faulty part, worked quickly and efficiently to sanitize the system, and change the filters again...all at no charge! It is always a pleasure to have Ken work on our system. He is extremely knowledgeable, professional, and really just a lovely person. Many thanks to Dave and his entire team at Watermart for helping us out during these challenging times, and a special thanks to Ken for his great work!

    Answer from pro:

    Hello Suzie. Thank you for your faith in us over the many (many) years that we have taken care of your water systems. You have always been a pleasure to have as a customer and I'm very happy to hear that you continue to be pleased with our professionalism. I am happy to hear that you were pleased with Ken's professionalism and that you felt that he took your family's safety seriously during these unusual times. It's also good to hear that you enjoyed his company - he is a great guy! Please don't ever hesitate to get in touch if you have questions about your many systems. We're certainly always happy to help. Sincerely, Dave, Ken and the rest of the Watermart Team.

    Reply created 14 Oct 2020
  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 7 Oct 2020

    Great experience with Watermart

    I had a great and very smooth experience with Watermart. My husband and I felt somewhat in the dark and confused by the appropriate water filtration system to choose (from several other providers) until we found this company. They were very knowledgeable, helpful and overall recommended products in our best interest. Zia came to install the system and he, too, was extremely helpful, professional, and conscientious with the installation from beginning to end. Thank you! We are very satisfied.

    Answer from pro:

    Hi! It is so great to hear that we were able to demystify all of the water filter options - and that you felt that we fit you with the right product for your needs. It is also good news that you found Zia to be a true professional during the installation (He's great to work alongside as well). Many thanks for your business and for taking the time to write us such a great review. Please let us know anytime if you have follow up questions. All the best! Dave, Zia and the rest of the Watermart Crew.

    Reply created 14 Oct 2020
  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 5 Oct 2020

    Annual Filter change

    Zia, came on time and was very professional. He took great care with PPE and covid protection. He gave a great overview of what he serviced. I am very pleased with him and his work.

    Answer from pro:

    Hello! I'm very happy to hear that we were on time and that the job was done well and safely. I have passed on your kudos to Zia and he passes back his thanks. Please get in touch with any of our team anytime if you have questions. Sincerely, Dave, Zia and the rest of the Watermart Crew.

    Reply created 8 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2020

    Great water and service!

    We have been with Watermart for 3 years and love the quality water and service. Zia, the technician came by today to do our annual maintenance. He was very kind, respectful and completed the work in a very professional way. We would recommend for anyone to use Watermart for their products and the amazing service that comes with it.

    Answer from pro:

    Hello Chi. Many thanks for your business over the past 3 years. We truly appreciate it! Zia is a very good guy and we are thankful to have him as a colleague. Thank you so much for your recommendations and your review. Please let us know anytime if you have questions about your system or about water issues generally. Sincerely, Dave, Zia and the rest of the Watermart Team.

    Reply created 4 Oct 2020
  • Review from Justin Keddy
    Rating: 5 out of 5
    Review left on 30 Sep 2020

    Great Service! Great Water!

    Watermart provided exceptional customer service from the very first phone call. I got exactly what I wanted with no fuss. Installation service was equally phenomenal. Zia was a kind & true professional and throughly cleaned up after the job was done. I have no hesitation recommending Watermart to anyone.

    Answer from pro:

    Hi Justin. I am so happy to hear that you consider our service to be "exceptional". All of us make every effort as a team to come up with ways to make this happen. Things are always changing. And Zia is a great guy and a yes, a true professional. We are all happy to have him as an ambassador for Watermart. Please let us know anytime if we can be of more help. Sincerely, Dave, Zia and the rest of the Watermart Team.

    Reply created 4 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2020

    Watermart is the one

    We've been using Watermart for years but this our first review of them. They're great. The systems they use are great, the technicians are courteous and professional and the company keeps in touch. If you're looking for a home water system, you'd be crazy not to consider Watermart.

    Answer from pro:

    Hi Scott. We're all happy you finally decided to review us (and for your business over the years, of course). One of my favourite review lines ever (and I mean ever) is; "...you'd be crazy not to consider Watermart. Yes! Exactly! Thanks so much! Please get in touch anytime if you have follow up questions. We're always happy to help. All the best. Dave & the Watermart Team.

    Reply created 4 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2020

    Under sink water filter installation

    It was a very smooth experience having our new water filtration system installed by Watermart. Donna was super helpful in providing us with the information we need and the options available in order for us to make the best decision based on our household needs. Thanks very much to Zia, the technician, who installed our under the sink system. He was so efficient and tidy and helpful. He was even so kind as to install two shower filters that we had bought at a home show and had never used, free of charge! Now we have wonderful fresh water and we are so pleased!

    Answer from pro:

    Hello Christina! I'm very happy to hear that everything went smoothly with your installation. Donna really knows her stuff and is a pleasure to work with. It's great to hear that you felt she gave you good information upon which to base your decision. Zia is also a valued team member and I'm happy to hear that he efficient and kept things clean and installed those shower filters for you. Please get in touch if you ever have questions about your system. We're always happy to help. All the best! Dave, Zia, Donna and the rest of the Watermart Team.

    Reply created 25 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2020

    Yearly Maintenance

    Zia, Watermart's pro arrived on time to clean my filters. He was professional and very efficient, leaving the areas spotless. He took the time to explain the steps to follow in a very patient and kind manner. I highly recommend Watermark and give a 5 star rating to Zia!

    Answer from pro:

    Hi Angela. I'm so happy to hear that you were pleased with Zia's serviced. He is a true pro and a great guy to work with. I have passed on your comments and he passes back his thanks. Please be in touch anytime if you have questions. All the best! Dave, Zia and the rest of the Watermart Team.

    Reply created 25 Sep 2020
  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 16 Sep 2020

    Great service!

    As usual, Watermart called to remind us that our two systems were due for service. The appointment was made while totally accommodating my schedule. The technician Zia came on time and performed the service politely and efficiently, while respecting COVID protocols and making us feel comfortable. Again, Watermart provides a great product and exceptional service! Thank you Zia!

    Answer from pro:

    Hello! It's great to hear that we could accommodate your schedule and that Zia was polite, efficient and safe. So happy to hear that you feel we've maintained a high standard over the years. Thank you for your review and your business. Please get in touch anytime if you have questions. Sincerely, Dave, Zia and the rest of the Watermart Team.

    Reply created 24 Sep 2020
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