Watermart

Rating: 5 out of 5

Watermart reviews (650)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Aug 2013

    Drinking water system service

    The quality of your service is excellent and I commend your staff for a job well done. One suggestion is that sending an email as a reminder is more convenient than a phone call.

    Answer from pro:

    Hi Grace. Thanks for much for the kudos. And I agree - email is more convenient. The issue we've found, though, is that we often get sent to spam. However, I have made a note on your record specifically and going forward we will contact you by email. Thanks once again for your kind words and your business. Sincerely. Dave.

    Reply created 26 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Aug 2013

    Drinking water system services

    Nothing. Linda called me again when I forgot to return her call (oops), which was very appreciated on my part. Everything was perfect, I will continue to recommend WM. Everything was done to perfection. Scott was very knowledgeable and patient. He explained the pros and cons of every system and went further to explain carbon filtration and water softening systems. We were extremely pleased with Scott and how he took his time with our visit. We are happy to recommend WaterMart.

    Answer from pro:

    Hi Leora. There are no sweeter words to a business than "everything was done to perfection". I'm so glad that you are happy with the service we provide. I have passed your kind words to Scott and he really appreciates the positive feedback. Please don't hesitate to contact me any time if you have questions concerning your water treatment system. All the best. Dave.

    Reply created 26 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Aug 2013

    Water Softener & R/O System

    Dealing with WaterMart was a great experience. Everyone I dealt with at the company was very professional and friendly. Dave gave a great explanation of how the system would be integrated with our home. Ron did an awesome job with the installation and giving us a run through of our new softener and r/o system. Great experience and we have no hesitation on recommending them.

    Answer from pro:

    Hi Kris. Many thanks for the great review (and for your business, of course). I'm glad that you were happy with the inspection, install and explanation. Please don't hesitate to pick up the phone if you every have questions concerning your systems. Again, many thanks. Dave.

    Reply created 14 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2013

    Installation of drinking water system

    10/10 - Dave took the time to speak with me about pros/cons of different systems; Scott did a great job with the install. I wouldn't hesitate to refer to you (I already have!).

    Answer from pro:

    Many thanks for the kudos, Shannon. I am glad that you got a system you feel comfortable with. And that you feel comfortable referring Watermart. Please don't hesitate to give us a call any time if you have questions about your system - or about water generally. Thanks once again. Dave.

    Reply created 4 Jul 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2013

    Water Filtration System

    Scott is amazing! He is extremely professional, personable and did a terrific job. This attitude permeates the Watermart organization. They are great to deal with. Scott is the one we want to do our replacement filter next year. Thank you to Dave and team!

    Answer from pro:

    Ronitt, I will be sure to pass on the good word to Scott. I'm glad he performed well for you and that you had a great experience with Watermart generally. Please let us know any time if you have questions. I will ensure that Scott remains your technician every year from now on. Thanks once again!

    Reply created 6 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 May 2013

    Water softener installation

    The presales support from Dave was exceptional, he responded in a timely manner and answered all my questions for a new water softener. I am recently separated and he was empathetic to my situation and went above and beyond in ensuring I had a solution that worked for me financially. Ron was the technician who handled the installation, he was friendly, efficient, and extremely helpful. He answered all my questions and just like Dave went above and beyond by helping remove the previous unit in place. Linda handled booking my appointment and was also very helpful, arranged to call when the technician was on route. She also did a follow up call to ensure installation went well and gave me the opportunity to ask any questions I may have. Overall experience was great! There is nothing to improve! Would highly recommend WaterMart to friends and family.

    Answer from pro:

    Many thanks, Pam for both your business and your kudos. I'm thrilled that you were happy with the staff and with the water softener. Please don't hesitate to give me a ring or drop me a line any time if you have questions about your system. Sincerely. Dave.

    Reply created 16 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Apr 2013

    Fixed Water System, Installed Reverese Osmosis System

    We moved into a house which had an existing iron filter and water softener system that was not working. We had two different companies come look at it, both gave us sales pitches and recommended we reinstall both systems (without actually touching the systems, just looked at them). Ron came in and actually tinkered with it, figured out the problem and it was resolved in a couple weeks for a third of the cost. We also had him install a new reverse osmosis sytem. This is an honest company with honest employees that are really out to ensure their customers have safe water rather than just earning a buck. I will be sure to return the favour by recommending their services, starting here on Homestars.

    Answer from pro:

    Many many thanks for the great review, Elaine. No one likes feeling like they're being sold something just so a company can line their pockets. And so we choose to treat our customers how we would like to be treated - with honesty. I'm glad we could solve your water issues without costing you a fortune. And I'm also glad that you're willing to recommend us. Please let me know any time if you have questions about your water and your treatment equipment. Again, many thanks. Sincerely. Dave.

    Reply created 19 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Apr 2013

    Reverse osmosis system service

    The appointment was very pleasant. Just remind us that approximately every 3rd year (visit) we have to replace an additional filter and the visit will cost more. If everyone is like Scott, there is nothing you can do to improve. He was great. A good experience with a very good service technician.

    Answer from pro:

    Hi Martin. I'm glad to hear that everything went well with your service. And yes, when we call to remind you we'll be sure to give you an itemized quote every time. I'll pass on your kudos to Scott. Thanks once again for your great feedback and your business. Dave.

    Reply created 19 Apr 2013
  • Review from Marjan
    Rating: 5 out of 5
    Review left on 18 Apr 2013

    Water softener and ultraviolet disinfection system

    Linda was great and so patient in quoting the right options for our needs. We are so happy with ur service,thanks a lot. The unit works perfect,ur service is professional.I will be ur customer always.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Apr 2013

    Installation of drinking water system and water softener

    Dave is very knowledgable and gave me the best advice when choosing the best system for my needs. The price is better than any other similar system that I checked out. I am very pleased with the installation. Ron was very helpful in explaining how the system works. He did a professional job. It would have been awesome if the first bag of salt was also included but the system didn't need it until a few days later.

    Answer from pro:

    Hi Shakira. Thanks so much for the great feedback. I'm very glad to hear that the installations went well and that you're a happy and satisfied customer. That said, typically we do include the first bag of salt - I guess we just ran short this time around. Please be sure to remind us when we're back next year and we'll be sure to bring some with us. Thanks once again, Shakira! Dave.

    Reply created 19 Apr 2013
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