The Mold Guy, Mold Detection & Removal

Rating: 4.9 out of 5

The Mold Guy, Mold Detection & Removal reviews (727)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jun 2014

    Mold Remediation

    Our leaky roof led to mold growth that was discovered after the emergency response crews came and removed the affected areas of drywall. They then told us that we had to take care of the mold so that they could continue with the repairs. After looking through many companies and getting wildly variable quotes, we chose to go with Mold Guys. Kay was very friendly and helpful over the phone and Ross was the only guy that did a thorough inspection of the problem, instead of pointing at areas with a laser and constantly saying "that's mold". The visit was not free (150$) but it had a rebate option, which you will get, because after Ross comes at your house, you will choose them on top of any other company. His approach was much more honest and proper than all the other people that came in the house (a total of 5). He took the time to look in close detail and sure enough the problem was not as big as other "experts" suggested (they just wanted more work/$$$). The work was done over a couple of days and despite a small delay in getting the spore counts to a level that would make the repair contractors unable to claim inability to commence work, the service that the Mold Guy offered us was very good. They were always available to talk on the phone and very prompt on e-mail correspondence, addressing any issues that we had. If someone asks me about mold issues, Mold Guy will definitely be my recommendation.

    Answer from pro:

    Hi Michael, Thank you. When it comes to the basement mold remediation, we are always focused on exceptional customer service and a professional mold remediation service. So grateful that you gave us a call! Thank you Kay

    Reply created 14 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2014

    Mold remediation

    I was initially horrified to find mold growing on shoes and clothing in some closets and was in a state that would have been easy for Ross to exploit. Not only did he calm me down, but advised me not to spend more money than necessary and to trust in the remediation process. After remediation, the spore count is at a very low amount and Ross had me put in a couple dehumidifiers to keep the moisture level low enough to prevent future growth. Ross and Kay are both engaging, genuine, friendly people who inspire confidence and trust and who play by the rulebook. I've heard horrible things about some of their competition, in terms of commitment to service and concern for the client. Save yourself a headache and heartache and go with the Mold Guy. I guarantee you won't regret that decision. Thanks guys!

    Answer from pro:

    Hi Chris, Thanks for taking the time out and writing us a review. It is really important to us to provide professional services from the moment our customers call in, during the mold inspection service and it is continued through the mold remediation stage. it is always our goal to offer great services which reflect what is in the best interest of the client-at a good price! thanks for choosing us! Kay

    Reply created 9 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jun 2014

    Mold assessment for condominium

    Knowledgeable, reliable, efficient, and available when you need them. After getting the run around from other companies, The Mold Guy had us booked and the units assessed within three days. They provided information regarding the concern and recommended remediation directly following the inspection. The quote was provided the next day, remediation booked in advance within two weeks of inspection and the price was better than other companies that quoted the job. Ross and Kay have been a pleasure to work with and are knowledgeable about working with condominiums. I highly recommend them and will use them again.

    Answer from pro:

    Hi Sasha, Thank you thank you! We believe the key in doing business with our customers is earning the right to do business! Thanks very much, it is always our goal to provide prompt, professional mold detection and removal services ! cheers, Kay

    Reply created 4 Jun 2014
  • Review from mary desousa
    Rating: 5 out of 5
    Review left on 29 May 2014

    attic mold

    i cant thank you guys enough for what you did for us Kay was so helpful Ross was very professional and helpful he give us great tips . and Lucas did a great job in removing the mold from the attic don't look for anyone else just call the mold guys thanks again Kay for everything..

    Answer from pro:

    Hi Mary, we were so glad that we could help. We take pride in our prompt , seamless attic mold removal service! Good luck with the move. Thanks very much, Kay

    Reply created 4 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 May 2014

    Home renovation

    Just a quick note to tell you how pleased we were with your services. From the first phone call to the finished product - very professional. The guys were well versed in the subject and were quick, efficient and neat, they left the work site clean. Your services exceeded our expectation. Our family thanks you all for your excellant cleanup efforts. I would be happy to recommend your services to others. Thanks again

    Answer from pro:

    Hi Denise1 We are so grateful to have the opportunity to perform your mold removal services. thanks again Kay!

    Reply created 29 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2014

    Mold removal

    Customer service was excellent. I received detailed information prior to the service and a call the day before to confirm the time. The team was on time, friendly and efficient. Thank you!

    Answer from pro:

    Thanks again CS for choosing the mold guy for your mold removal services!

    Reply created 29 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2014

    Attic Mold Removal

    Very professional, excellent communication, and solid post cleaning report leaving me comfortable on a job well done. Only complaint is the before pictures were very poor as the flash was concentrated on a beam leaving the rest of the picture dark and difficult to see the dirty area's. That said the after pictures were done right. Overall very satisfied.

    Answer from pro:

    Thanks very much for taking the time out to review us for your attic mold removal ! Sorry about the pictures , I agree sometimes the cell phones take bad pictures. Thanks again for the business!~

    Reply created 29 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 May 2014

    Mold remediation

    My daughter suffers from a mold allergy and I'm heavily pregnant. We live in a 130 year old house which has had many quite serious mold infestations (the toxic black stuff) and required tens of thousands of dollars of remediation (and further reconstruction) work. How I WISH I'd known about Ross years ago. After opening up a piece of drywall in the ceiling of my daughters' room yesterday for an unrelated reason and finding black and pink mold (and old plaster and lathe, insulation and all that goes into a house like ours over the decades) we panicked. Luckily I thought of looking on homestars and came across Ross. I called Kay this morning and within a few hours, Ross was at our house reassuring us that the entire ceiling and everything in it (a very messy and $$ job) did not need to come down. He advised us on how to clear it up ourselves and though I wanted air testing etc he explained why that was not necessary. Because it was my daughters' room in particular and she has medical issues and I was clearly panicked I would have been THE easiest target (and it's very likely that I have been in the past) - Ross could have very easily sold me on a full gut of the ceiling or even the room. I am so relieved!! After undergoing so many renovations in our house and rarely finding a trustworthy expert I KNOW that I will use Ross from now on when mold rears its ugly head (and it surely will in this place). I unreservedly recommend him - do yourself a favor before getting caught up with other companies who will take you for a bundle, do call The Mold Guy.

    Answer from pro:

    Hi sherry, I just wanted to say Thank you. "The Mold Guy's" corporate mission is doing what's right for the customer- always. Thank you for calling us, we are glad to help! Kay

    Reply created 4 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2014

    air quality report

    Called the Mold Guy after reading the reviews. We had mold in the basement of our rental property, we wanted an air quality test and make sure it was safe to rent because it's an old house. Talking to lovely Kay and having Ross came to the house the next day. Ross came to the house on time and did the inspection, he gave us a list of things to do and did not try to sell us on work we didn't need. He is professional and wonderful as he explained everything to us. We had some issues to take care of and when we finished the work, Ross came back and did the air test. Everything passed. Excellent and honest company, reasonable priced. Highly recommend this excellent company to you!!!!! Once again thanks Ross and Kay!!!! Rita

    Answer from pro:

    Hi Rita, Thank you. one of the keys to a successful Indoor Air Quality test is having a Certified Indoor Air Quality tester. This is key when determining whether Mold removal is necessary. We are glad to help !Kay

    Reply created 3 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2014

    Mold removal

    We needed some mold removed from my attic. Mold Guy came out the very next morning and had the attic mold free and spotless within 4 hours. Teriffic service and amazing job. Highly recommended!!!

    Answer from pro:

    Thanks DK, We understand how important it is to get the attic mold removal done effectively, safely and in a timely manor. The mold team expressed what a pleasure it was working for you! Thanks very much Kay!

    Reply created 3 May 2014
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