My name is Michael and I am writing to inform you of the excellent service I received while going through a horrific mould crisis at my rental property in Brampton by Mold Services Inc. I was referred to the company via word of mouth after a co-worker overheard my dilemma. To my amazement the receptionist Kay was very empathetic and worked diligently to arrange for their top specialist to assess my property after I went over what another mold company was informing and quoting me. In less than 24 hours I was greeted by Ross Sullivan of MoldServices.ca Inc. who saved me from a major crisis and in recognition of this I am writing this to acknowledge his efforts and excellent service. Not only did he take the time to educate and reassure me that this was well within his expertise to remediate but he also provided me with a list of precautionary and preventative methods for the future. Ross was very knowledgeable and helpful in assessing my property from top (my attic) to bottom and indicated fundamental signs to be aware of to sooner pick up on what could potentially be another nightmare.
Working in the customer service sector myself, I was very impressed with his level of professionalism and service. He was very knowledgeable with all his products, was an efficient worker and was not at all a pushy or condescending. Ross was very patient with me and the predicament I was in and my decision making as I was overwhelmed at one point with having mold in the first place. His efforts definitely will not go unnoticed and I would not hesitate to recommend his company and specifically, Him, to any other of my friends and acquaintances alike who are ever in need of a great mold expert. I paid for one company to do air samples, who then referred me to another company whose suggestion was to cut out segments of my newly renovated hardwood flooring and drywall and at a cost that makes me shudder to think about to this day and would have left me with holes in my floor and walls, literally. MoldServices.ca provided me with both at half the cost and in a timely fashion and didn’t take advantage of my ignorance like so many other companies would have and attempted to.
I was hesitant at first to make any decision because of all the competition and mixed information I received out there, but Ross was very personable and understood my needs and I am very proud of the investment I made by taking him up on his services. My hope is that MoldServices.ca Inc and Ross’ efforts and level of excellent service will not go unnoticed, and I would like to say many thanks again and I am forever grateful for all you have done.
