Craft Bilt Materials Ltd

Rating: 4.9 out of 5

Craft Bilt Materials Ltd reviews (150)

  • Review from Customer of Craft Bilt Materials Ltd
    Rating: 4 out of 5
    Review left on 29 Sep 2020

    The awning was very well built, heavy needs three people to assemble to house. Assembly is very easy. Due to COVID delivery was very late we missed using this season.

    We chose to buy local based on product quality. We are very happy with our decision. The awning is beautiful. easy to use. And is a functional addition to our outdoor living. Thanks Craftbuilt!

    Answer from pro:

    Hi there, We really appreciate you taking the time to share your feedback. As you mentioned, due to COVID, the home improvement industry is extremely busy and our supply chains are dealing with reduced capacity due to COVID regulations, and their own increased volume. Thank you for your understanding of late delivery.  We are glad you felt that Craft-Bilt is an excellent local company to work with and high-quality shade products. Craft-Bilt Team craft-bilt.com 25 Green Court Ajax ON L1S6W9 800-668 6430

    Reply created 29 Sep 2020
  • Review from Customer of Craft Bilt Materials Ltd
    Rating: 5 out of 5
    Review left on 20 May 2020

    Screened in porch/3 season room

    Excellent windows to finish of the three season room. Excellent company to work with and high quality product. Simple installation to completely transform the space. Custom made and delivered right to the job site!

    Answer from pro:

    Hello, We are glad you felt that Craft-Bilt is an excellent company to work with and excellent high-quality products. We really appreciate you taking the time to share your feedback. If you have pictures of the "Screened in the Porch/3 Season Room", we would love to see them. Thanks, Craft-Bilt Materials Ltd craft-bilt.com (800) 668-6430 Factory Showroom is located at 25 Green Court Ajax, ON

    Reply created 25 May 2020
  • Review from Nevin Roelfsema
    Rating: 5 out of 5
    Review left on 27 Apr 2020

    Aluminum railing

    We purchased a piece of railing as we made changes to the Craft-Bilt aluminum railing that was already installed on the 6 year old home we just purchased. The railing looks like new and is extremely well built. We had to remove a section and order parts to finish the railing. It was very easy to work on to make the changes. Nevin- Grimsby, Ontario

    Answer from pro:

    Hi Nevin, Thank you for doing business with Craft-Bilt. As you described, our railing systems have awesome strength and beautiful, clean design. craft-bilt.com/products-category/railing/ Craft-Bilt (800) 668-6430

    Reply created 28 Apr 2020
  • Review from J Weese
    Rating: 5 out of 5
    Review left on 18 Jan 2020

    Backyard Cabin Build

    My wife and I wanted to remove our decks and build a screened outdoor space of for the summer. Our property is heavily treed and has an impressive mosquito population for most of the summer making a deck something you just stare at from inside the house. In designing the new space, we wanted large windows that would open wide to let the breeze flow through and I dreamed of having a clear roof to let the light in. After a few hours of searching online I stumbled onto Craft-Bilt Materials and read about the 4-Track window system as well as the poly carbonate roofing system. These were exactly what we had in mind for this project. I contacted Craft-Bilt and spoke to a sales representative and it was clear that they were very supportive of the DIY community, not just a manufacturer catering to contractors. I obtained an estimate for the windows and roof which were reasonable for the product being offered. These systems are not for someone hoping to slap a structure together on a tight budget. The materials are quality and will last for a long time. The poly carbonate is a tough multi-layered material which will far outlast the single layer, corrugated panels from box stores - again, it is about budget and what you are trying to achieve. I worked through the spring on the site, the foundation and cut and raised the timber frame myself. When the time came, I again contacted Craft-Bilt and was put in touch with Ella who answered every single silly question I asked promptly. I submitted the order for the windows and then the roof. The roofing system arrived, like a giant, terrifying mechano set but it was intuitive to assemble once the pieces were laid out. There was one small hiccup with the gasketing material that was shipped, but Craft-Bilt realized an error had been made and shipped the proper material overnight without argument. It took about two days to assemble the roof, working mostly alone unless a neighbor happened to get too close. The windows arrived a few weeks later on the truck. We unloaded them into the garage. I held my breath as I unpacked them hoping I didn't blow the mission on the sizing. Once the first window was unpacked I carried it around back and it slipped right into the opening. I used the self-drilling, colour matched screws to fasten the window into the opening in about 5 minutes. I installed all 8 windows in about 90 minutes as a first timer. The cost of these windows is a value when you consider the time required to build screen frames and bugger around with installation or closing the structure in for the winter. The slide open very easily leaving 75% of the opening clear for a air to pass through. The vinyl material is ultra tough, a 2x4 I had on end, slipped out of my hand an bounced of the material. My experience with Craft-Bilt was refreshing, not many companies have their act together these days like Craft-Bilt does. If you have any questions, do not hesitate to contact them. There is a price to pay for quality, but I would not hesitate to do it again.

    Answer from pro:

    Hi there. Thanks again for the video :-) We will upload it to our Facebook soon. Visit craft-bilt.com/products/stacking-windows/ and craft-bilt.com/products/glazing-system/ Craft-Bilt (800) 668-6430

    Reply created 20 Jan 2020
  • Review from Eric
    Rating: 5 out of 5
    Review left on 17 Jan 2020

    Great Job, exactly what we wanted.

    Needed a small railing installed at front entrance to assist elderly residents up/down 2 steps. Craft Bilt offered a railing that was aesthetically pleasing and within our budget. Installation was done within 2 weeks of order. Did a great job, very happy.

    Answer from pro:

    Thanks for the kind words. Hope we can work with you again soon :-) Visit craft-bilt.com/products/aluminum-railing/ for more info 25 Green Ct, Ajax ON (800) 668-6430

    Reply created 20 Jan 2020
  • Review from Kim Geddes
    Rating: 5 out of 5
    Review left on 9 Jan 2020

    Railings & Glass

    I'm very pleased with the product and service I received from Craft-Bilt. I have a second-storey balcony off the front of my house that had wooden rails and pickets originally installed by the builder when our house was built 15 years ago that were completely rotting and falling apart. I brought in my rough measurements and pictures to Craft-Bilt and they helped me select all the finishes (I wanted white aluminum rails and posts with glass instead of pickets). The process was quick and easy and they provided me with computer drawings (with measurements) so my contractor could confirm all the measurements before I placed my order. Customer service was fantastic and friendly. Everything was ready when they told me it would be. My contractor had no complaints about the installation process at all. Now that everything is installed, it looks fantastic! Great experience overall!

    Answer from pro:

    Hi Kim, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We are glad you felt that Craft-Bilt has great customer service, an easy installation process, and excellent engineered aluminum railing products. If you have pictures of the railing we would love to see them. We hope you'll come and see us again soon!   Thanks, Craft-Bilt Materials Ltd craft-bilt.com (800) 668-6430 Factory Showroom is located at 25 Green Court Ajax, ON

    Reply created 9 Jan 2020
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Jan 2020

    Pontoon boat decking materials

    Hello My older pontoon boat floor is worn out so I decided to purchase an aluminum deck instead of marine plywood for our Christmas gift. I googled and came across Craft Bilt site and I reviewed the product and all my correspondence was a very good experience. They sent me small samples of the product so I can feel the quality. The non skid surface is nice .The product was well packaged and I will be doing the installation next summer.

    Answer from pro:

    Thanks Jacques ? our decking has been used in many places, it's really great to see it working well on boats! I hope you send us some photos when you are done. Take care

    Reply created 3 Jan 2020
  • Review from Kassi Beer
    Rating: 1 out of 5
    Review left on 19 Dec 2019

    Ordered Awnings

    I was very disappointed with the the long turnaround time, customer service and inadequate packing of shipment which resulted in damage. I will not order from again. I paid on Sept 18th for two awnings and when all was said and done with my replacement pieces sent by mail, I was able to finally put the awning up Dec. 12th.

    Answer from pro:

    Hi Kassi First, sorry for the delays. We wish you had a better experience, like our other reviews will attest. Shipping damage is rare, but when it happens we work diligently to get it corrected. In this case it looks like our vendor held up the replacement part. The bottom line is that we never gave up on you, we made sure you had a finished product. We count on these reviews for our livelihood, one star out of ten should be reserved for companies that rip you off, I hope that's not how you really feel about us :-(

    Reply created 19 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2019

    Railing and Glass

    We are very impressed with the quality and service of the aluminum railings. Even with a mis-measure they replaced part of the top railing and it looks amazing! Installation is certainly a learning experience but carefully follow instructions and it comes together very well. The lighting is excellent and adds to the overall project with very little power and the photo cell timer works great.

    Answer from pro:

    Thank you so much for your kind words, Paul and Keira. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Craft-Bilt Materials Ltd craft-bilt.com (800) 668-6430 Factory Showroom is located at 25 Green Court Ajax

    Reply created 10 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2019

    Sunroom Windows

    Needed windows for a screen room at my cottage. The CaftBilt film windows opened up to 75% and fit the bill exactly. Needed 8 windows; CraftBilt suggested 6 instead saving me a couple of K. Order placed, delivery promised and met; windows were installed by me in about 60 minutes (no finishing but installed and secured). If these film windows are what you are looking for, look no further.

    Answer from pro:

    Hi Rob, first of all, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, the great customer service you've been experiencing. Also, we are so glad you're happy with Craft-Bilt's 4 Track Stacking Windows. Craft-Bilt Materials Ltd craft-bilt.com (800) 668-6430 Factory Showroom is located at 25 Green Court Ajax

    Reply created 10 Dec 2019