Master Drain & Water Works

Rating: 5 out of 5

Master Drain & Water Works reviews (399)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Feb 2020

    Always Reliable!

    These guys are the best! They respond quickly, provide a thorough diagnosis and work hard. This messy job was well managed and they treated our house with great care and respect. Excellent communication from a friendly crew. Thanks.

    Answer from pro:

    Hi Barbara, thank you for spreading good word about our work, it's really help us to have a job and helps other people to find right contractor to do their projects. Thank you

    Reply created 24 Dec 2021
  • Review from isaac westby
    Rating: 5 out of 5
    Review left on 29 Jan 2020

    Awesome Service from Master Drain and Water Works

    We had a great experience! We had a plumbing disaster in the basement of new bungalow and was recommended Master Drain and Water from my sister's contractor. Vitaliy was the most competitive in pricing and the whole job got done in only a few days. He installed the backwater valve for us as well at a very reasonable price and explained how to easily apply for the rebate. It is hard to find good contractors and this is one of them. We have already recommended them to our neighbour's. Thank you again, Isaac and family

    Answer from pro:

    Hi Isaac, thank you for spreading good word about our work, it's really help us to have a job and helps other people to find right contractor to do their projects. Thank you

    Reply created 24 Dec 2021
  • Review from C E I
    Rating: 5 out of 5
    Review left on 24 Jan 2020

    Excellent work on basement drain system

    Master Drain & Water Works did an outstanding job on the basement drain system in our old bungalow. They used a holistic approach to assess the situation before doing any work, so there were no surprises once the work had begun. The crew had excellent attention to detail. And, they were able to accommodate a work around outside, in order to deal with a difficult neighbour.

    Answer from pro:

    Hi C E I, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 24 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jan 2020

    Efficient and courteous.

    Walter showed up on time. I explained my problem to him. He quickly identified the source of my problem and explained what had to be done. He worked efficiently. In sum, my overall impression is that of punctuality, politeness, reasonable price, and good communication.

    Answer from pro:

    Hi Jefferey, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 4 Jan 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Dec 2019

    Collapsed P Pipe

    My basement floor drain was backing up everytime a toilet was flushed. Technician came out on Xmas day diagnosed the situation. He used a drain camera and found out the p pipe had collapsed. They were able to come out on boxing day to replace the pipe. They also found that we had a lead water supply pipe and recommended that it be replaced. Work was done on schedule and they cleaned up afterwards.

    Answer from pro:

    Hi Elaine, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 4 Jan 2020
  • Review from Discerning Customer
    Rating: 5 out of 5
    Review left on 10 Dec 2019

    New Sump Pump

    I tried another company first and they never returned my call. Vitaly answered my call, quickly scoped out the work and provided me with an estimate. He sent Walter within two days (at my convenience) to do the install. He and Walter were a pleasure to deal with and are highly recommended!

    Answer from pro:

    Hi Discerning, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 4 Jan 2020
  • Review from Emilia Barbiero
    Rating: 5 out of 5
    Review left on 1 Dec 2019

    Serious plumbing heroes

    Master Drain rescued us from a serious plumbing emergency (sewage backup) with competent, lightening-fast and friendly service. We cannot recommend them enough and will call them and only them anytime we need plumbing help. Also: they dug up our front yard to replace the pipe and then backfilled it so competently you can't even tell anything was done!

    Answer from pro:

    Hi Emilia, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 4 Jan 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2019

    Sewage backup rescue, backwater valve, new water service

    This is an exceptional company and we cannot thank them enough for their expertise in all aspects of the work and service performed for us. This included a thorough assessment of the cause of our sewage backup then getting it fixed promptly with great care and cleanliness. We also had a backwater valve installed, a leaking water-main valve replaced and a new, water service line installed. Our water pressure is at least 50-60% greater. Vitaliy, Walter and all of the crew take great pride in their work while providing excellent customer service always being available for questions or phone calls. Excellent value for excellent service!

    Answer from pro:

    Hi RK, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 4 Jan 2020
  • Review from beverley shenken
    Rating: 5 out of 5
    Review left on 22 Nov 2019

    Always there when you need them

    I’ve had two jobs done with Master Drain. The first was rather large, replace main trap line to street. The second was today and was very small, but I was in a pinch and Walter and Vitaly came through for me. The work is reliable and this company has never let me down.

    Answer from pro:

    Hi Beverley, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 4 Jan 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2019

    Replace worn out sump-pump

    Recently moved into a new home with a sump-pump that was not plugged in. When I plugged in the sump-pump, the unit started to emit an oil smell and make weird noises -- turned out that the unit was old / clogged / and leaking oil, thus needed to be replaced. I submitted a request via Homestars and instantly got a reply from Master Drain & Water Works. I called and spoke to Vitaliy who gave me a range of options --- I opted for a sump-pump with a back-up sump-pump that was powered by a battery. He was able to install the following day at a time that was convenient to me. Everything was installed perfectly, and to my satisfaction, I would recomend Vitaliy / Master Drain and Water Works again!

    Answer from pro:

    Hi Joe, thank you for spreading good word about our work, it's really help us to have a job and helps other people to pick up right contractor to do their projects. Thank you

    Reply created 4 Jan 2020
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