ACE Waterproofing

Rating: 5 out of 5

ACE Waterproofing reviews (55)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Oct 2022

    Honest, Hard Working - What more could you ask for?!?!

    Frank came in and dug out our leaky basement water wells, ensured they draining property and the windows were not leaking, sealed cracks in the foundation and took the time to explain things to us. His team was VERY hardworking and took the time to put everything (patio) back together with care. Can't say enough good things about Frank and his team!

    Answer from pro:

    Thank you Hafiz, For this review and especially your hospitality. Frank, Ace waterproofing.

    Reply created 1 Nov 2022
  • Review from Marcia Taylor
    Rating: 5 out of 5
    Review left on 25 Oct 2022

    Exterior waterproofing

    Frank was professional, friendly, respectful, and extremely knowledgeable. Local experience going back almost 20 years, so he has seen the good, the bad, and the ugly of these East York houses! He gave a clear explanation of the proposal and answered many questions. His crew were great, even accommodating a very curious dog and a very curious neighbour. They left the work site in better shape than they found it. Communication was fantastic. We are no longer living in fear of rain events! I would highly recommend Frank to anyone with waterproofing needs.

    Answer from pro:

    Thank

    Reply created 1 Nov 2022
  • Review from Megan McG
    Rating: 5 out of 5
    Review left on 18 Oct 2022

    Exterior Basement Waterproofing & Sump Pump Installation

    From the first "Help! We have a puddle!" call to the day the work was finished, Frank was knowledgeable, thorough, detailed and communicative. He assessed our situation thoroughly, presented our options clearly, and provided a detailed and professional estimate for the work. As with so many old East York houses, there were "surprises" once the work started. Frank was flexible and resourceful in dealing with these changes. He quickly connected us with another tradesperson who could deal with the issues outside of his scope and had strong relationships with suppliers so that surprises did not turn into lengthy delays. His crew was cheerful, respectful and hard-working - even welcoming the curious eyes and questions from the children who live here too. Most importantly to me, Frank kept me informed throughout the project of what was happening - with frequent knocks on the door "I want you to see this". He clearly, patiently and respectfully handled all my questions, "what ifs" and "tell me again why's". I would happily recommend Frank and his team to anyone considering waterproofing projects. Thanks guys!

    Answer from pro:

    Thank you Megan, For this review and especially your "Generosity" Generosity goes a long way in my book, which makes satisfying the customer even that more important. Thank you, Frank Ace waterproofing.

    Reply created 19 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2022

    Basement Waterproofing

    I have been struggling since Mar 2022 to get the issue with water detected and fixed in my basement. My neighbour recommended Frank and he replied promptly. He detected the root cause of the leaks in the first visit itself which most of the other contractors failed. The cost was very reasonable and genuine as well to get the issues fixed. I really liked the the crew who came in with Frank and did an impeccable job of not only fixing the issue but leaving the site awesomely clean. Please do hire Frank if you ever need basement waterproofing as he is very Honest and Fair in his dealings. Thank you Frank !

    Answer from pro:

    Thank you P Singla, For your hospitality and for this review, It's a pleasure after the completion of a job, seeing the satisfying reaction of the customers. It surely makes the hard work pay off. Thank you, Frank Ace waterproofing.

    Reply created 2 Aug 2022
  • Review from Aleem Dhanani
    Rating: 5 out of 5
    Review left on 6 Jul 2022

    Basement Waterproofing

    Frank & his crew at Ace Waterproofing are outstanding, polite & helpful! Through every step of the way of our basement waterproofing, Frank was professional & took the time to walk us through where our primary foundational cracks & water issues were. He gave us a competitive quote up front after carefully measuring and evaluating the work to be done. Frank was always quick to respond to any inquiry ahead of our work together & got the job done within the time frame he estimated. It was a pleasure to work with Frank and his crew and I would highly recommend Ace Waterproofing to anyone needing basement waterproofing services from a company that truly specializes in what they do & that has seen it all!

    Answer from pro:

    Hi Aleem, With basement waterproofing every job has it's challenges at some point or the other, but the main factor is completion of the job and customer satisfaction. Thank you for this review and your hospitality Frank, Ace waterproofing.

    Reply created 7 Jul 2022
  • Review from Glen Thordarson
    Rating: 5 out of 5
    Review left on 29 May 2022

    Exterior Water Proofing

    Nothing short of an outstanding job that Frank and his crew did for our basement waterproofing. Frank did an excellent job explaining how he was going to go about the job, how he'd ensure the site would be cleaned up at the end of the day and how long it would take. We had 3 friends recommend the work of ACE, and we were delighted with the outcome. The exterior walkway that was completed as the last step of the process was amazing as well - such a nice finishing touch. Make the investment with Frank and ACE you simply will not regret it!

    Answer from pro:

    Thank you Glen, I really appreciate this review. Frank, Ace waterproofing.

    Reply created 30 May 2022
  • Review from Isabelle Giroux
    Rating: 5 out of 5
    Review left on 20 May 2022

    Basement Waterproofing

    Frank and his crew at Ace Waterproofing are amazing. Through every step of the messy process that is basement waterproofing, Frank was professional, knowledgeable, and took the time to walk us through every step of the way. He gave us a very reasonable quote up front after carefully measuring and evaluating the work to be done. The scope of work was mapped out in detail in a purchase order even before any work began. Frank was always quick to respond to any inquiry and got the job done within the exact time frame he estimated at the beginning. It was a pleasure to work with Frank and his crew and I would highly recommend Ace Waterproofing to anyone needing basement waterproofing services from a company that truly specializes in what they do.

    Answer from pro:

    Thank you so much Isabelle!! I really appreciate this review. customer satisfaction is always a bonus after a hard job. Thank you! Frank Ace waterproofing.

    Reply created 24 May 2022
  • Review from Noella
    Rating: 5 out of 5
    Review left on 8 Apr 2022

    Exterior waterproofing repair

    Frank is honest, efficient and professional. We needed to repair a section of our exterior waterproofing. Frank clearly explained the necessary steps, showed us his progress along the way, and left the site looking amazing. I highly recommend him.

    Answer from pro:

    Thank you NG, I really appreciate this review, Frank Ace waterproofing.

    Reply created 8 Apr 2022
  • Review from Customer of ACE Waterproofing
    Rating: 5 out of 5
    Review left on 26 Mar 2022

    External water leak into the basement

    Excellent customer centric service. Very professional and would highly recommend Frank! Honest and reliable who know his stuff

    Answer from pro:

    Thank you very much for this review. Frank Ace waterproofing .

    Reply created 28 Mar 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2022

    Basement drainage

    Our tiled basement floor was broken in the middle of the room by water pressure. The tiles had buckled. The water wasn’t draining properly. The previous contractor had installed weeping tiles on perimeter but they were insufficient. Frank dug out two intersecting lines and added sump pump and resealed. He was efficient, knowledgeable and friendly. Was painless!

    Answer from pro:

    Thank you Doug for this review, and thanks again for your hospitality! Frank Ace waterproofing.

    Reply created 26 Jan 2022
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