Martino HVAC

Rating: 4.9 out of 5

Martino HVAC reviews (223)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jul 2017

    New AC

    3 days after my consultation, like clock work 2 polite gentlemen showed up. walked me through the steps and installed my AC. Professional, on time, friendly service. Thank you Martino, thanks Adam. Melody Brown

    Answer from pro:

    Hi Melody, It's great to hear from you! Time and customer service are very important to us! Very happy to hear that you enjoyed your experience with Martino! Enjoy your new AC and we hope to work with you again in the future! Thank you.

    Reply created 11 Jul 2017
  • Review from Dave B
    Rating: 4 out of 5
    Review left on 8 Jul 2017

    Air Conditioner Purchase & Installation

    Martino was well informed and helpful from the beginning of this encounter. The unit purchased was installed efficiently and professionally by both technicians at my home. A minor issue was noticed after the technicians had left where they had forgotten to re-plug my gas-water heater back into the receptacle, but otherwise the job was well done with no issues.

    Answer from pro:

    Hi Dave, Thanks so much for the review! It is always important to us to hear feedback from our customers. We are very to sorry to hear of any issues that occurred during our visit! Customer service is very important to us. If you have any issues, please do not hesitate to contact us! Stay cool and enjoy your new AC!

    Reply created 10 Jul 2017
  • Review from Corey Gittus
    Rating: 5 out of 5
    Review left on 6 Jul 2017

    Excellent Service!

    I had a great experience with Martino HVAC. The technicians were professional, friendly and quickly diagnosed the problem with our air conditioning unit. Adam, our sales rep helped guide us through viable options and went above and beyond by not only providing a solution that met our needs, he also gave us useful and practical tips for the ongoing maintenance of the air conditioner and furnace. I would highly recommend Martino HVAC!

    Answer from pro:

    Hi Corey, Thanks so much for sharing your experience with Martino! We always like to ensure that our customers are educated of what the problem is, and what needs to be done to fix this. AC maintenance is an important step in ensuring they continue to run smoothly! Thank you so much for the recommendation, it means a lot! Enjoy your day.

    Reply created 10 Jul 2017
  • Review from jane parisi
    Rating: 5 out of 5
    Review left on 6 Jul 2017

    Service

    I have had a HVAC membership with Martino for about 3 years now. They always call me to remind me of my complimentary tune ups on my heating and air conditioner. One evening my A/C stopped working. I left a message (Sunday night) with Martino. They had a service person at my house at 11am Monday morning. They diagnosed the problem and ordered the parts. We were very happy with the speed and quality of their service. The technicians were all very polite and took the time to explain things. The cost of the repairs were all covered under my HVAC membership. I will continue to use Martino in the future. I was very impressed with everyone from the person answering the phones to the technicians who came to my door. Thank you for taking care of us!

    Answer from pro:

    Hi Jane, We are always thrilled to hear kind words from another one of our satisfied customers! It's inconvenient when you're AC stops working- and we want to be there for our customers ASAP! Your time is valuable. We look forward to working with you for any of your future HVAC needs!

    Reply created 7 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2017

    Service

    Timely and efficient service as arranged. The Service was confirmed by the company and followed to make sure of the appointment. The Service personal was courteous and experienced. No mess,no fuss.

    Answer from pro:

    Thank you for sharing your experience with us! Your time is important to us and our professionals always so their best to make you feel that way! We are always glad to hear that our customer's have enjoyed our services and we hope to work with you again in the future.

    Reply created 7 Jul 2017
  • Review from Customer of Martino HVAC
    Rating: 5 out of 5
    Review left on 5 Jul 2017

    Furnace Repair in Toronto Townhouse

    I have a furnace in my Toronto townhouse that is located on the third floor, in a closet, which is an awkward position to service. The furnace broke this summer and I needed to have someone in for repairs. I had a different company in to assess the furnace and they identified that there was an issue with the motor, but also refused to do the work because of where the furnace was located, stating that it was too awkward to work on. I reached out to Martino HVAC and explained the situation. They were happy to come out and reassess the issue, and actually identified that the motor was not the problem. Kyle T. was great to work with. He was in and out in under and hour, and quickly had the furnace working again. Thank you for your help! I would definitely recommend Martino HVAC to anyone who needs furnace or other HVAC repairs.

    Answer from pro:

    Hi, Thanks for sharing your experience with Martino! It is very important to us that we can take the time to understand customers needs and work to help you as best we can! We are glad that you had a positive experience, and Martino will be here to work with you for all your future needs! Enjoy your day.

    Reply created 5 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2017

    Air Conditioner and Humidifier

    The employees at Martino are true professionals. They offer great customer service and the install team was clean, friendly and very informative. I would highly recommend them to all my friends.

    Answer from pro:

    Hi Elias, Thank you for sharing your experience with Martino HVAC. We are happy to hear that it was a pleasant experience! Our customers are always our main priority and it is important to us that you get the best service possible. We hope to work with you again soon.

    Reply created 5 Jul 2017
  • Review from Irene Politis
    Rating: 5 out of 5
    Review left on 29 Jun 2017

    Replaced furnace and AC

    They went out of their way to meet my needs. Adam was always pleasant and prompt with answers to all my concerns. The technicians were friendly, skilled and professional. They took time to explain and answer my questions about the equipment. They never entered the house with their shoes and cleaned up their work when completed.

    Answer from pro:

    It is great to hear from you! Thank you for sharing your experience with Martino. It is important to us that our customers know exactly the service they are receiving, and their floors stay clean :)

    Reply created 5 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jun 2017

    Air conditioner

    The technicians did a very good job. We are glad to have MARTINO HVAC install our air conditioner.

    Answer from pro:

    Hello, Thank you so much for the review! It's always a pleasure to know that our customer's enjoyed working with us! Our technicians will always be happy to help with any future needs.

    Reply created 5 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jun 2017

    Air conditioner

    I'm very happy with the 16 Seer Air conditioner their service is excellent, they will work around your schedule including weekends if you have any questions or concerns they will call you back right away very professional company to deal with. I will highly recommended.

    Answer from pro:

    Hello Jorge, Thank you so much for your review. We are very happy to hear that you had a positive experience with us at Martino HVAC! Customer service is always a priority with us and we value your time. The reccomendation is greatly appreciated. Glad you're staying cool this summer with your new 16 SEER air conditioner!

    Reply created 5 Jul 2017
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