Thank you so much for taking the time to write a review for us. Good or Bad, it helps us to become a better company, and for that we are appreciative.
I do apologize for the misunderstanding for the high efficiency furnace. There is, in fact, an additional $35 charge per furnace for Hi Efficiency, as there is additional work that must be done to maintain your system correctly. I have spoken with the CSR who talked to you, and have made sure that we are to let people know of those charges, as we do not want to have any surprises for our customers.
As for the Ultra Violet System, I can understand your hesitancy, however, I believe our technician was looking out for your best interest in the long run. I do understand you wanting to do your research, as any good consumer would do. For this, we do have our technicians make the best possible suggestions regarding our individual customer needs, but again, it is your choice on what you want to do with those suggestions.
I hope that I have answered your questions, and if you would like, please give Linda a call in the office at 403-726-0890 to see what we can do to make you smile again. We do not want to lose you as a customer as you are our number 1 priority!
Reply created 30 Nov 2016