Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA

Rating: 5 out of 5

Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA reviews (286)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Apr 2022

    Replaced Carpet with Hardwood

    From the initial meeting with Mesh and Rajan at their showroom to the end of the project, they did not disappoint, Our project took 2 weeks and the team was prompt each day, worked efficiently and did a great job of cleaning after each day. Rajan and Mesh were always available when we needed them and their team were courteous and aimed to pleased. We had carpet replaced with engineered flooring, carpet replaced with hardwood stairs and they sanded and stained our existing hardwood which is a high traffic area. We are totally satisfied. The end result is fantastic and shows great quality. We recommend Ideal Stairs.

    Answer from pro:

    Hi Darlene, thanks for your feedback and recommendation. Your review is very important to us as we continue to offer the best in service and quality work to our customers. We're really happy to hear you had a wonderful experience with our team and the overall process of the renovation project. On behalf of Rajan, Mesh and the Ideal Stairs team, we would like to thank you for providing us the opportunity to be a part of your stair and flooring project. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 13 Apr 2022
  • Review from Frank Di Lorenzo
    Rating: 5 out of 5
    Review left on 27 Mar 2022

    Replacement Basement Stairs

    Finally replacing my original basement staircase in my century old home, Rajan and Nico were very helpful with the correct style of staircase which was both attractive and secure due to my mobility issues. Installation crew of Thavam (Thomas) and Jarun were very polite, hardworking and punctual. Also, Rajan provided an excellent drywall crew (Kannan and Andrew) who repaired my dining room ceiling from another job. Would highly recommend Ideal Stairs!

    Answer from pro:

    Thank you for you feedback and recommendation Frank. Your review is very important to us as we continue to offer the best in service and quality work to our customers. We’re so glad to hear our team provided the best style of staircase that looks great and functional for your home. On behalf the Ideal Stairs team, we would like to thank you for choosing us to be a part of your stair project. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 28 Mar 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2022

    Stairs and Flooring

    Eight years ago we used Ideal stairs for some work on our Stairs and installing laminate flooring in our 2nd floor and basement. Earlier this year we wanted to update our main floor to hardwood and open up our staircase, add the metal balusters etc. We did not hesitate to use Ideal stairs. Rajan responded quickly for an estimate. We visited their showroom and discussed with Rajan and Mesh. The entire project took 2 weeks. Rajan visited the site every day and called frequently to provide us updates and to ensure things were progressing well. This line of communication was really appreciated because issues could be addressed timely and it also ensured that any stresses were alleviated. The team of workers were excellent. They were all knowledgeable in what they did and always smiling and accommodating as we were staying in the house during the renovation. The final product was more than what we can ask for. The stairs are now open. The railings are gorgeous. The hardwood and tiling on our main floor makes our home look so much more modern. Rajan came back after the project was complete to review the work with us and to ensure we were pleased. We were 100% pleased. Thank you Rajan and Team for your hard work and dedication to your trade. Your hard work ensures that customers like us get the biggest benefit for the money spent. Continue what you do well and maintain your high level of customer service. I have no problem recommending Ideal Stairs. God Bless!

    Answer from pro:

    Hi Vijay, thanks for your feedback and recommendation! Your review is very important to us as we continue to offer the best in service and quality work to our customers. We’re very happy to see a familiar face again and truly feel honored to be a part of your secondary stairs and flooring project. We really appreciate the highlight of our frequent communication and daily updates, as we understand how important this is in our industry and that it makes the entire project run seamlessly we pride in this skillset. On behalf of Rajan, Mesh and the Ideal Stair team, we would like to thank you for choosing our team without hesitation once again, and we hope you continue to enjoy your new stairs and flooring. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 28 Mar 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Mar 2022

    hard wood stairs

    Rajan and his team did a wonderful job. Very impressed by quality of material and the workmanship. The way Rajan communicated with us and his workers was truely an example of excellent public relations. From the stage of planning our project, the daily morning phone call to his final site visit to ensure we were pleased with the end result , is to be complimented!

    Answer from pro:

    Hi Lori, thank you so much for your review. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're so ecstatic to hear of your wonderful experience with Rajan's communication throughout the entire renovation process as well as the team's quality workmanship. We hope you continue to enjoy your beautiful new stairs. On behalf of Rajan and the Ideal Stairs team, we would like to thank you for your support and choosing us to be a part of your stair project. Please kindly mention our name to any friends and family who require work completed for their stairs and or floors.

    Reply created 16 Mar 2022
  • Review from Customer of Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA
    Rating: 5 out of 5
    Review left on 6 Mar 2022

    Renovate Existing Staircase and Railings

    WOW!!! The first word that comes to mind with this company. I was stuck in a really bad situation, with a horrible contractor. One of many things he did wrong was to take apart my stairs, sand them, NOT cover them, and let workers walk on them with wet shoes. I found Ideal Stairs through Home Stars and read their reviews and others. I was afraid to count on anyone, anymore. Raj and Mesh, came to the rescue! I sent them some pictures, Raj came to see the job. They had someone in the very next day, and everyday thereafter. Raj was in regular contact with me (daily). Their team, are very hard workers, and amazing to work with. They did a beautiful job on resanding my stairs, creating templates for curve balcony and handrail, and then finishing the stairs with stain and beautiful pickets. It took them over a week, and it was so well worth it. If you ever hire anyone to do your stair work, these are the guys to hire! I'd give them 10 Stars if I could. Thank you very much Raj, Mesh and Team.

    Answer from pro:

    Hello, thank you so much for your review! Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're so glad you found our company and thank you for trusting our team to come save the day! You can rest assure our team will always be very respectful and ensure the work space is nice and tidy at the end of each work day, as this is how we'd want others to treat our home. One behalf of Raj, Mesh and the Ideal Stairs team, thank you for giving us the opportunity to be a part of your stair project, and we hope you continue to enjoy your beautiful new stairs and railings. Please kindly mention our name to any friends and family who require work completed for their stairs and or floors.

    Reply created 7 Mar 2022
  • Review from Wendy Mahabir
    Rating: 5 out of 5
    Review left on 21 Feb 2022

    Incredible Transformation

    I contacted Ideal Stairs based on reviews from the community. My request was to transform the stairs and flooring in my new house (prior to moving in). This was a really big job as all hardwood needed to be removed, stairs squared off and ceramic tiles to be removed. All of this to be done on a very short timeline and over the holidays. Raj and Mesh and their team was amazing. The crew came in and did the job quickly and on time even with other contractors doing work on other parts of the house. Raj and Mesh walked us through every day what the crew was doing and when they would be there. They were very responsive to my calls and questions. The difference is amazing and they really captured my vision. The quality of work and attention to detail is incredible. I'm so happy with the outcome and so glad that I went with Ideal Stairs.

    Answer from pro:

    Hello Wendy, thank you for your review! Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're so happy to hear you had a wonderful experience with our team, and we were able to bring your design to light in a short period of time. We hope you continue to admire your beautiful new stairs and flooring for many more years. On behalf of Raj, Mesh and the Ideal Stairs team, we would like to thank you for choosing us to be a part of your project. Please kindly mention our name to any friends and family who require work completed for their stairs and or floors.

    Reply created 23 Feb 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Feb 2022

    So Happy With Our Railings

    We are so happy with our new railings completed by Ideal Stairs. We contacted them after finding the company on HomeStars and they lived up to their ratings. Mesh was responsive to my quote request right away, and from just a virtual consultation he was able to reassure me that the company knew what they were doing by the suggestions he made based on pictures alone. He was able to suggest different options to stay within our budget as well. Raj came to view the project in person a few weeks later, and then we were able to get the work booked very soon after. We had 3 sets of railings replaced in our townhouse so they are all now consistent and up to code (which was very important to Mesh, something I didn't sense from other companies). He listened to our concerns and desires and then made it come to life. Either Raj or Mesh checked in with us every day that their guys were working on the railings (5 days total) and the only hiccup in communication was when they were staining the railings/posts but we had to ask for a picture of the staining job as we weren't there to see it. Otherwise, everything was done while checking in with us. The guys also cleaned up well each day when they were done work, not leaving dust or tools everywhere and throughout the house. They were also flexible on payment as we went through the project as the bank would only allow a certain amount of money to be transferred each day. After the project was finished, Raj called to ensure we were happy with the work once again. Would definitely recommend Ideal Stairs and their excellent work.

    Answer from pro:

    Hi KylaE123, thank you for your review! Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're so excited to hear you had an excellent experience with our team from inception to execution. We truly understand the importance of regular updates on the progress of the project so everything can be seamless and stress-free, and we're very happy you noticed this from our team. On behalf of Mesh, Raj and the Ideal Stairs team, we want to thank you for choosing us as your number one stair renovation company, and we hope you enjoy your lovely new railings. Please kindly mention our name to any friends and family who require work completed for their stairs and or floors.

    Reply created 16 Feb 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Feb 2022

    Ideal Stairs

    We ere very happy with the work completed by Ideal Staircase. Mesh or Raj spoke to us every day to ensure everything was going well. The workers were excellent and knew what they were doing, and they swept up and vacuumed every day before they left. They redid 5 different staircases (31 steps in total) That included railings, balusters, treads and risers. They did an excellent job installing hardwood floors in 2 rooms. They were also able to make some design changes we requested along the way. We are very happy with Ideal Stairs and would recommend them.

    Answer from pro:

    Thank you Harvie Dennis for you feedback and recommendation. Your review is very important to us as we continue to offer the best in service and quality work to our customers. We're so glad to hear you had a really great experience with our team. On behalf of Mesh, Rajan and the Ideal Stairs team, we would like to thank you for selecting us to be a part of your renovation project. We hope you continue to enjoy your lovely new stairs and flooring for many years. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 12 Feb 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jan 2022

    Staircase renovation

    From start to finish this was a great experience. I emailed information about what I was looking for to at least 5 companies and quickly received a comprehensive quote back from Ideal Stairs. Any discussions with Mesh or Rajah regarding changes were handled quickly and professionally. The work team was very professional, unobtrusive, worked quickly, cleanly, thoroughly and consulted me about any questions. We had a few older home surprises and the work team, supported by Mesh and Raj, went above and beyond to resolve it, saved me from a higher than expected cost and the final product is beautiful. These changes meant quote amendments and it were all extremely reasonable. We went from our original plan of redoing a staircase, railing and upper landing to including a bedroom. I would contract this company anytime and refer them without hesitation.

    Answer from pro:

    Hi Romaine, thanks for your feedback and recommendation! Your review is very important to us as we continue to offer the best in service and quality work to our customers. We're so happy to hear you had a great experience with our team from start to finish, and that any new changes were handled in a timely professional manner. We're always here to ensure our customers needs are met and are happy with the final results. On behalf of Mesh, Rajan and the Ideal Stairs team, we would like to thank you for choosing us to be a part of your stair renovation project. We hope you continue to enjoy your beautiful new stairs for many years. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 20 Jan 2022
  • Review from mparisi
    Rating: 5 out of 5
    Review left on 15 Jan 2022

    Staircase Renovation and hardwood flooring hallway

    Work completed: Redo staircase, railings and put hardwood in upper hallway. We are very pleased with the stair renovation completed by Ideal Stairs. Mesh and Roger communicated with us daily. The Ideal Stairs crew (Sam and work team) were polite and courteous. They worked extremely hard and paid attention to detail. They were very neat and cleaned up every day. The whole process, from initial inquiry to showroom visit to the quotation was handled in a very professional manner. I highly recommend Ideal Stairs for your staircase renovations.

    Answer from pro:

    Thank you for your review! Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're so glad to hear we were able to exceed your expectations from start to finish. On behalf of Ideal Stairs, we would like to thank you for choosing us to be a part of your stair renovation project, and we hope you continue to enjoy your new stairs. Please kindly mention our name to any friends and family who require work completed for their stairs and or floors.

    Reply created 19 Jan 2022
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