The Driveway Doctor

Rating: 3.8 out of 5

The Driveway Doctor reviews (63)

  • Review from Customer of The Driveway Doctor
    Rating: 0 out of 5
    Review left on 14 Jul 2016

    Driveway Doctor - Disaster

    Our contract, with our adjacent neighbour was for a re-lay of our shared interlocking brick driveways. No one communicated any issues to us during the two day period that the sub-contractors were at the property. The driveway was “completed” with a seam of unmatched stone running across our neighbours’ property without their permission. Other neighbours who had witnessed the job advised us that the workers threw the bricks into a pile across the courtyard, creating obvious damage. Due to this carelessness, they ran out of brick and had to create the mismatched seam, without the permission of our neighbour (who was not a party to the contract but whose driveway overlaps ours). I was originally told in emails from “Doctor”that the most tedious part of the job that cannot be skipped was the individual cleaning of the bricks. This was not done (and the $7,000 job was completed in just 2 days and 2 hours). In fact when I asked the subcontractor why it wasn’t done he said that they never do this and was at a loss to explain why it was promised. “Doctor” simply refused to answer the question. There were additional deficiencies including a 3 inch unsupported edge and the Town access to water was covered. "Doctor's" responses to our concerns were dismissive and rude. His response was that we should have been embarrassed about the condition of our driveway before and shifted responsibility to us to resolve the issues. When contacted by our neighbour, he challenged him by asking why he hadn’t managed the situation. He then immediately put through the full cost on Visa (knowing the job was incomplete and we were dissatisfied), cancelled our requested meeting to show him the deficiencies, informed us that none of the work was guaranteed and banned us from further communication “If I must block your email address, I will”. The sub-contractor did return to the property to uncover the water access which they said they “hadn’t noticed” (although there’s one in every driveway on the courtyard). This required them to dig it all up again and cut around the hole. We did come up with our own resolution and our neighbour donated brick from his backyard to re-seam between our two drives, making the division less obvious. This job was 100% labour and the cleaning of the brick was never completed and our property was damaged in the process. I concur that the driveway is now level. Aside from that, this has been a dreadful experience.

    Answer from pro:

    It is truly unfortunately that this person would post a review full of lies. The simple fact that she posted as a "private user" says a lot about the person posting the review. There was no sub-contractor used on this job and everything, in detail, was explained to the home owner before anything was done. The reason for such a false review was because after the work was done they told us they were happy with the work but tried to talk us into giving them free interlock sealing service (a $2000 value) and I told them we cannot give them free services but we will discount the sealing for them. Suddenly they were no longer happy with the work and we sent our crew back to make any adjustments they wanted. There is also no truth to using bricks from the neighbor's back yard. We purchased bricks for them and ate the cost in an effort to provide outstanding service. Thier driveway is older than every crew member working on the job and had wheel depressions so deep that they would fill up with water like a swimming pool. After all was said and done the driveway looks brand new (minus the sealing we wouldn't give them for free). I feel sorry for this person because clearly she has personal issues and when she cannot get something for free she will then purger herself in an effort to try and harm an honest hard working Canadian company and ultimately our Canadian Economy. I could only imagine her reaction if I left a review about her with her employer and how being an honest consumer (or person) simply isn't possible. If I get more time I will edit this response to include every email in detail sent to her so our views (and fans) can see some of the challenges contractors go through with some home owners. I wish you well and hope that you reconsider how you treat our fellow home contractors for your future contractor needs.

    Reply created 6 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2016

    Interlock Sealing

    Dealing with The Driveway Doctor was a complete pleasure. John answered all my questions very quickly and ensured that all our concerned were addressed. His crew, Kam and Bernie were a joy to deal with. So friendly and professional. They addressed all my issues with positivity. They went the extra mile to make us happy. I am so incredibly pleased with the work done at our home. They brought life back to our otherwise dull looking stones. I would definitely deal with and recommend this company to everyone. You will not be disappointed.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 May 2016

    Driveway sealing

    Great service. Friendly and very professional throughout the entire process. My driveway was really showing some wear and tear - was turning grey. What a difference after being sealed! Very satisfied with the results

    Answer from pro:

    Hi Cathy - It was a pleasure working with you and we are so happy you are satisfied with our work and customer service. We look forward to maintaining your property for years to come!

    Reply created 18 May 2016
  • Review from Kevin Toland
    Rating: 5 out of 5
    Review left on 17 May 2016

    Driveway Repair

    Bernie showed up in time to do the job. I am very particular to detail and he explained thoroughly exactly what he was going to do. Fixed cracks and sealed driveway. He was quick, efficient and no mess left over whatsoever. The product dried quickly to a nice mat finish. Just what the Doctor ordered!

    Answer from pro:

    Hi Kevin - Thank you for trusting us with your asphalt maintenance. You were a delight to work with and we hope we have secured your trust for years to come! Thank you for being such a great client!

    Reply created 18 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2016

    Sealing work in Thornhill

    Work was delivered as promised. I must have sent around 15 emails over the last couple of weeks, and each email was responded to within 5 minutes, even on weekends. Very professional company to deal with, and highly recommend them. They came to seal my driveway and fill in the cracks. In addition, they did their best to remove an oil stain which still shows, but they worked very hard to remove it, and it looks way better than it did. Good work.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2015

    Driveway sealing & restoration

    Excellent job! I like to wait for at least a month after any work is done to post a review to make sure any lingering issues or feeling have been resolved, but I can honestly say that almost two months later I am just as satisfied with the work as I was on the first day. The crew was excellent, even putting down mats outside the trailer to make ensure the street was kept clean. Every commitment they made was kept - fair price, on time, great work, and great product! Neighbours have all commented how great it looks, no comparison to the door-to-door spray on crap. One thing that we noticed too is just how clean it stays - it's like dirt doesn't stick to it. We are DEFINITELY going to be having them back when it needs another coat.

    Answer from pro:

    Hi Doug! We are so pleased to hear we have met your expectations. You were a delight to work with and we are excited that we gained your trust. Your business is truly appreciated and I just passed on this review to the guys that worked on your property! Have a great winter and if you get stuck in the snow give me a call and I will send a Plow over to help you out! -Dr. John.

    Reply created 7 Sep 2015
  • Review from Len Harmsworth
    Rating: 5 out of 5
    Review left on 22 Jul 2015

    Repair / seal driveway

    We had Driveway Doctor come out and repair and seal our driveway. We had some interlock installed by another company which left a large gap between the new pavers and the driveway. Driveway doctor filled the gap to give us a nice transition between the new pavers and the asphalt as well as do other repairs to the asphalt. Crew was pleasant and went above what was expected

    Answer from pro:

    Hi Len! It was so nice to deal with you. As a business owner yourself you clearly understand what it takes to meet and exceed expectations. I am so glad that we were able to exceed your expectations. You have a beautiful property and now it's properly protected. Don't forget to get your new interlock protected in the near future! Thank you for being a valued client and trusting in The Driveway Doctor Inc.

    Reply created 27 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jul 2015

    Driveway Sealing

    I am very pleased with the high quality work of the Driveway Doctor organization and would highly recommend them. From start to finish everything with this project went smoothly, including communication with Dr. John, receiving a quote and scheduling the appointment. The workers arrived on the scheduled day, were polite and professional and did a fantastic job both prepping and sealing the driveway. They worked quickly and efficiently and with great skill and precision not to get any sealant on the grass or stonework. They did an amazing job. Thank you!

    Answer from pro:

    Thanks for the great review! Everyone here at The Driveway Doctor take great pride in our service and workmanship. We couldn't be as good at our job as we are without great clients like yourself that works with us on our already extremely tight scheduling being the busiest company in our industry. We are happy we have exceeded your expectations and hope to see you again in a few years! -Dr. John-

    Reply created 22 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jul 2015

    Driveway Sealing

    This is our second time having hired The Driveway Doctor to seal our driveway. We have nothing but good things to say about our experience. The 2 gentlemen who came out to do the work were very polite and did a fantastic job. They were very meticulous and made sure the sealant did not run onto the stone work that outlines the driveway. A suburb job! I would highly recommend this company! Thank you John and your team.

    Answer from pro:

    Hi Catherine! Thank you for not only the wonderful review but also for being a continued client over the years. It has been a true pleasure working with you and taking care of your asphalt driveway. It is always refreshing to have valued clients that understand the need to maintain their driveways and protect them from the harsh elements of mother nature. We will see you again in a few years! Enjoy the rest of the summer! -Dr. John-

    Reply created 17 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2015

    interlock washed, sanded and sealed

    We called the company becuse our patio was a mess witn weeds and moss everywhere. They were punctual and professional and of course they did a very nice job with the interlock. Will deffinjtely call these guys again!

    Answer from pro:

    Hi Dana! Thank you for writing such a wonderful review. It was a total pleasure dealing with you from start to finish. You are an excellent client that was able to provide us with the information we needed to meet or exceed your expectations and we truly value your business. Fire up the BBQ, fill the cooler and enjoy the clean and protected patio - It is now beer proof! Have a great summer Dana!

    Reply created 13 Jul 2015
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