The Driveway Doctor

Rating: 3.8 out of 5

The Driveway Doctor reviews (63)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2015

    Driveway Sealing

    I contacted this company on Saturday after reading the reviews. I had a firm emailed quote within two hours. I responded back, had confirmation the job would be booked by Dr John, He emailed me back that they would be by on Monday to complete the work. I would highly recommend this company very professional job 100% completely satisfied. Thank you very much!! The work was completed, I called the office when I returned home from work and gave my visa number to pay for it. Top-notch from start to finish.

    Answer from pro:

    Hi Greg, Thank you so much for the wonderful review. I am extremely happy we were able to meet or exceed your expectations. It has been a true pleasure working with you and we truly value great clients like yourself! Enjoy your summer and we will see you in a few years!

    Reply created 6 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2015

    Patterned concrete sealing

    I highly recommend this company. John replied to all my emails in a timely fashion and answered all my questions. We had our driveway, walkway, 2 porches and patio sealed. The job was done on the date and time as promised and I was pleasantly surprised at how quickly they finished. Unlike all the "other" sealing companies, the sealant used by the driveway doctor had very little odour and I was able to walk on it and even put all my furniture back on my patio that same day. It dries really fast! The finished product not only looks fantastic but it is also non slip which is definitely a bonus!

    Answer from pro:

    Barb! It has been such a pleasure working with you and Trevor. You are role model clients for contractors like us. We really enjoyed sealing and protecting your property! It is so refreshing to work with clients that truly respect and appreciate their own properties and take pride in their homes. Your property is stunning! Tell Trevor I will be coming to see him soon as I'm in the market for a new hot tub and will surely be hiring jacuzzi Ontario!

    Reply created 15 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2015

    Driveway seal

    As per last note , am now rating the customer service and workmanship and warranty. They resealed driveway 3 times with no hassles. They stand behind their product and client focus. Thanks John

    Answer from pro:

    Hi Ralph, Thank you for the review. Its unfortunate that sometimes nature tends to affect our work. However, you are right, we do stand behind our product and workmanship and we sincerely value and appreciate your business. Thank you for being a client of The Driveway Doctor.ca

    Reply created 4 Jun 2015
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 19 Aug 2014

    Driveway Doctor Concrete Sealer

    Still waiting for a resolution, the over spray killed my grass plants and the concrete looks uneven and blochy. We have send pictures to your staff and am not happy your too busy to contact us yet when l saw the crappie job at my house and cancelled my parents place you did make time to try and push me to allow you to do, l would appreciate call to confirm when you will repair the damage. LAURA

    Answer from pro:

    Laura, First and foremost I must point out it was your step son who worked for us that did the work on your property. I find it interesting that you would leave that part out. Secondly, your cement was badly damaged before we started the work (we have photos) and after reviewing this very poor and pretty much untruthful review I spoke with your step son about these comments. He stated to me: "I told her before we did the work that it would give her cement a wet look but NOT fix the cement color issues she has and she was fine with that". This is directly from your step son Laura. Now, you are asking us to fix damage (actual cement dye damages) that were there before we sealed and NOT as a result of us. I am sorry but I am confident anyone will see you are being unreasonable and unrealistic. When it comes to cement our job is to waterproof. Not change the color of the dye or fix dye color issues. If you have a "crappy job" that is because you have "crappy cement". As for the grass, over spray did not kill the grass. Our product does not harm grass. Yellowing of grass if from over watering caused from the power washing. There is no way around this because in order to wash cement you need to use water. Don't water your grass in those areas and the grass will turn green again I promise. In regards to your confirmation my official position is we will NOT repair damages that we did not cause and I certainly hope you do not make an attempt to defame or cause financial burden on any other contractors that do work for you by trying to blame them for damages that were previously present.

    Reply created 20 Aug 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 16 Jul 2014

    asphalt sealant and renewal

    Highly unprofessional although satisfied with the job that was done. The contract was brief sent one day earlier by email. All photographs of work site were sent well in advance. The cost of the job doubled when the workers came the next day to do the job stating that the area was more than expected. Debris was left on the road with pile on's for me to clear. John refused to return calls and the secretary gave all sorts of excuses stating his hearing is bad. A new invoice for $500 was sent for debris removal, none of this was mentioned earlier. Normally all contractors remove the debris and clear the site when a job is done, not with this set up. I wish I could post the pictures here for all to see.

    Answer from pro:

    Lawrence, First and foremost I feel it is important to advise you that it is extremely ignorant and disrespectful to use statements like "He had all kinds of excuses like hearing loss". I have run my company since the day it was started and recently I took sick and yes I became deaf. That is why I hired Stacey. Believe me, doing that was one of the hardest things I've ever had to do. Now, about your job, I wish I could post your home address because you are not being truthful here in your review. The photos you sent were extremely misleading. They represented work that would be half of what was actually needed. We run into this often with potential clients using camera tricks such as taking the photo on an angle or pointing it in a different direction so the work area seems smaller or we don't see all of the damage to the property that needs to be fixed. This is what you did.... The price we gave you was an "estimate" based on what we seen from your photos but we explained that when we get there we will provide a firm estimate because we will see it. There was so much haggling back and forth trying to negotiate prices you had my staff wanting to quite if I didn't get them out of there. As for the debris removal. Yes we told you we would charge you to remove it but that is no different than a paving company bringing a bin in to remove old asphalt. Do you think you don't pay for that? Of course there is a charge and whats worse is you haggled with our staff so much on money we couldn't throw in "freebies" for you. In closing, you should learn to treat your contractors with respect and stop haggling prices. It is always you that loses in the end when you keep trying to beat every last dime out of a contractor. You force them to be in a position where they can't afford to do anymore for you. Just like you did....

    Reply created 16 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jun 2014

    Driveway sealing

    Haven't sealed my driveway in a long time. Found the Driveway Doctor on google and requested a quote online. Had a quote within hours. Booked the appointment. They scheduled us in. We had a freak unannounced rain storm and the sealer didnt cure right. John had us scheduled for a reapplication. Im not sure if anyone else would have been so professional. I'm glad i didnt have to find out and i went with the right company from the start.

    Answer from pro:

    Hi Max, Thank you for the great review! As you said we sometimes are at the mercy of mother nature but we always live up to our workmanship and product! It has been a true pleasure dealing with you and I look forward to protecting your asphalt in the future! Have a fabulous summer and enjoy that nice black driveway!

    Reply created 3 Jul 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Oct 2013

    Driveway Sealing

    John was very professional from the moment we started . Clear concise communication. Precision and very clean work. I would recommend the Dr.....I wish he did in home reno's !

    Answer from pro:

    Hi Allan, Thank you for taking the time to post this review. It was a pleasure doing business with you and we are so excited to have you as a client. We do interior stone wall designs, fireplaces etc. Check out our stone website: (http://www.thestonedoctor.ca) We also have professional interlock crews in place. Check The Driveway Doctor main page. Thanks again for your business and we look forward to hearing from you in the near future.

    Reply created 31 Oct 2013
  • Review from Mona Munro
    Rating: 5 out of 5
    Review left on 10 Oct 2013

    Driveway Sealing

    John responded to our request to seal our 20'x30' driveway. The driveway looks fantastic. They did a very neat job. The edges and curbs were not messed up with black stuff and left neat and clean. We would definitely recommend their work.

    Answer from pro:

    Thanks for the great review Mona. We really enjoyed restoring your driveway. What a difference it made! Wow! Call us anytime!

    Reply created 31 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Oct 2013

    Interlock driveway power wash and seal

    Great service. I had a bad weed problem on my interlock driveway: it looks new now! I submitted a quote request and within 24 hours I received a response. Google map was used to look at my driveway size and design. Scheduling was fast and on the day the crew arrived punctual. They took great care with the weeds removal using both flames and power-wash. The day after they came back to do the sealing. John had very good suggestions and explained well the process. I highly recommend.

    Answer from pro:

    Bonjour Barbara!! it was such a pleasure meeting you! Your driveway was in rough shape with the weeds growing between the interlock stones but thats now a thing of the past! We are so happy to have you as a client! We may just have to start serving the Montreal area if you end up moving out there! We dont mind road trips!

    Reply created 31 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2013

    Driveway sealing

    Highly recommended. John is very professional and service was performed on the date promised. Clean and neat work, I am impressed. They also used high quality material. The best part, I wasn't home when they came and did my driveway, but I can tell they treated my property with respect. No supervision required. My driveway looks awesome now, neighbors are jealous. Job well done! Will use them again for sure.

    Answer from pro:

    Thanks for taking the time to write this review Fadi. It has been a pleasure dealing with you and restoring your driveway to the beauty it once had years ago. See you in about 3 years!

    Reply created 2 Oct 2013