The Driveway Doctor reviews (63)

These guys did a very good job, they explained to me all the ins and outs of the fix and what are my options to do it for a reasonable price. Did not push for an expensive solution and they did a good job to fix the damage. John is a very nice guy, I enjoyed talking with him during the time his crew was on site to do the work.

After misplacing a flyer for spray driveway sealing for $80 I decided to find an alternate company on the internet. I found the Driveway Doctor online and researched their website and was impressed at the process used and the actual application of the product rather than the spray product. I requested an online quote and John got back to me within 24 hours with a quote of $180 + HST. The price was more than double the quote I had from the flyer however I felt comfortable knowing that the product was going to be applied the way I would have done it. They scheduled me in for the following day and completed the work however not according my standards from what I expected. On the website they promised and even application to the borders with no mess and to repairs. When I arrived home after work to inspect the work the driveway looked great however I noticed that the edges were not done right to the end as promised and there was a lot of dust build up around the edges and the application was uneven and some minor repair (ie. some oil stains) were not removed. During this time John had sent an invoice and asked for immediate payment. I e-mailed him right away and asked for my concerns to be addressed before I released payment. He replied back addressing my concerns however I asked if he could come by to inspect the work to help answer my questions. John showed up with his crew the day after around 7 pm and was rather upset at the fact that I had called him out to inspect the work since in his mind the work was done perfectly. I calmly explained to him that I paid a lot of money as compared to the competition to get the work done and I wanted to make sure the work was done properly. He ridiculed me saying that he would charge me for his time and gas to make the trip out to my property to inspect the work and that he "should be on a patio having a beer with his wife" rather than being there. He instructed his crew reluctantly to make a few touch ups all the while continuing to ridicule me. He followed up a week later with a phone call saying that my invoice was overdue. I apologized and told him that I would take care of it the day after. The morning after I opened his e-mail to pay the invoice and to my surprise he had charged me a $25 late payment charge (one week overdue) which is 15% of the total contract. I emailed saying at how ridiculous it was and asked him to remove the charge so I could pay the invoice. He explained that he would not. I replied back that I would send him a check with just the contracted amount and he replied back saying they don't accept checks from residential clients. My only option was to pay the invoice online through pay pal and I couldn't amend the amount to pay. I reluctantly paid the amount just so I wouldn't have to deal with John ever again. The product was decent however the hassle to deal with John is definitely not worth the hassle.

I bought a house, which needed some repairs. My driveway was cracked, and looked pretty bad. I hired The Driveway Doctor to seal my driveway. They use commercial grade coat, containing real asphalt, which they brush on. No spray is used. They did a very neat job, I'm happy with the results.