Smart Movers Canada reviews (361)

The move was in one word, horrible. Over 2.5 hours late, 0 communication of when they would be coming and they also didn't tell me they were even running late. Elevators were only able to be reserved for 4 hour time slots, leaving me only ~1 hour left to move my stuff and didn't even say a sorry for that. Extremely stressful because we were on the clock and the concierge was asking me how long I would take as we definitely ran over and another resident who booked after me was giving a lot of complaints. During the move, my couch lost some of their fixtures and it's not at all stable. Also, they assembled it with the exposed nails, so I'm uncomfortable with the couch as is. They just kept continuing on and told me that if i had any issues, i should call their office afterwards. They took over 4.5 hours to move a 1 bedroom condominium. This was not efficient a move at all. After the move, I called to complain to them about the damages and the sales representative said that management will get back to me within 10 business days. After over a month of waiting, they haven't gotten back to me. When I followed up, the lady stated that I was wrong and they tried to communicate with me, except my phone number was not in service. I called her out on that because I was using that number to call her at that moment. She backpedaled and said that she couldn't do anything as she is just a sales rep and management will call when they call. They never called back. Post-move was 0 support. As of now, 14 reviews on yelp (You can check that a lot of those reviewers have given a fair number of reviews, all unanimous in giving 1 star). Also, upon posting my review, Homestars notified me that they immediately tried to have my review removed by saying that I was providing false testimony.

We originally booked a more cheaper company, which never showed up at the schedule date and time. We were in a crunch, as we had to leave this house the latest next day. Contracting Smart Movers was one of the best decisions we could have ever made. They were a great help - very friendly, accommodating and high professionals, they were super-efficient the whole way through. The customer service was excellent. It was a great experience. I couldn't be more satisfied with Smart Movers and I'd highly recommend them!!!

Thank you Smart Movers for the wonderful service! These guys are true professionals and very nice people. They packed everything efficiently, were extremely careful with my stuff and everything was delivered to my new home safely. I would definitely book them for my future moving. Thank you!

Top notch moving service! Would strongly recommend using Smart Movers. Professional, courteous, dependable, and worked so hard and fast! They did an excellent work. I will always use them for my future moves. Thank you for making my move go smooth.

Great company. Great service. Thanks for help . Recommend to all people who are moving.

Moved my personal belongings, from Newmarket to Barrie,guys were extremely careful, all my furniture were dissasmbled in a professional manner, warapped in blankets,relocated and reassembled in a new place.The move done with no stress.will deffennley recommend that company to others

for me moving is a very difficult period. I don’t know how I would have done everything without these wonderful helpers.. Everything was very quickly and neatly packed. I am very grateful to them and highly recommend.

Good service, they are very reliable and easy to work with. I would use them again and I recommend for everybody!

Our experiences with Smart Movers were exceptional!!! They are truly professional, experienced and very hard working movers. Moving crew took extra care of our fragile mirrors, TVs, dressers, couches by wrapping them in additional padding. It was a long haul, but all our stuff arrived in the perfect condition. From the very beginning, Vicky took care about our move from Toronto to Montreal. She is very knowledgeable and polite person, immediately respond to our emails or calls. We could not have been happier with our selection. Highly recommend.

Used Smart Movers Canada Sept 27 2021. Highly recommend! Thank you Diego, Mohammed and (sorry unsure of the other employee). Easy to book over the phone and via website. Booked the move a week before. Packed and moved me in the same day. Wrapped all furniture. Everything delivered without a scratch. Highly professional courteous and very efficient! They have my full endorsement Jeff Dale