Toronto Comfort Zone

Rating: 5 out of 5

Toronto Comfort Zone reviews (275)

  • Review from Ruth white
    Rating: 5 out of 5
    Review left on 12 Feb 2019

    Gas Fireplace Insert

    Delighted with my new gas fireplace from the Toronto Comfort Zone- from the most friendly Kevin providing updates from the office, the most helpful and knowledgeable Sonny who suggested what would work the best, and to Reza, the most efficient installer who put it all together so neatly and quickly. Excellent customer service and a big thank you to you Sonny and your team! Ruth W.

    Answer from pro:

    Thanks Ruth for your detailed review, it has been our pleasure working with you and we are proud that you chose us as your trusted fireplace supplier in Toronto. Sincerely.

    Reply created 22 Feb 2019
  • Review from Customer of Toronto Comfort Zone
    Rating: 5 out of 5
    Review left on 18 Jan 2019

    Install new gas fireplace

    Excellent experience with this company. I emailed Sonny photos of our existing gas fireplace, he suggested a Napoleon one to replace it, and answered all of my questions. On install day, Arik removed the fireplace with zero damage to the existing frame or mantle, cut the frame down to fit the new larger fireplace, and installed it perfectly. Done in less than a day, and without so much as a scratch on the wall. Sonny and Arik are both professionals: courteous and knowledgeable. The work was done neatly and with no problems. Arik put down drop clothes and vacuumed before he left. Highly recommend. Thank you!

    Answer from pro:

    I appreciate that you chose toronto comfort zone as your trusted fireplace showroom and we are glad that we could do the job very clean and in the shortest time. Just want to let you know, you are a phone call away if you have any question in future. Sincerely.

    Reply created 22 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2019

    Gas Fireplace Installation

    We are very happy with our new fireplace and with the service from Toronto Comfort Zone. Sonny was prompt with coming to our house and sending the initial quote and the follow up communication. Arik was friendly, professional and punctual and did a great job installing the fireplace. Thanks for helping us complete our basement with the gas fireplace!

    Answer from pro:

    Thanks Marc. I am really happy that we could install the gas insert the way you like it and everything went as per plan. Please don't hesitate to call/email us if you have any question. Sincerely.

    Reply created 22 Jan 2019
  • Review from Patricia Grieco
    Rating: 5 out of 5
    Review left on 31 Dec 2018

    Electric Fireplace

    Sonny came home and measured our space after us visiting the store. He designed our new fireplace and gave us a quote. He delivered and installed our fireplace before the date he promised and we are really happy with it. Awesome service and prices!

    Answer from pro:

    Thanks Patricia for your kind review, we are very proud that we could make the fireplace you like and appreciate that you chose us as your trusted Toronto fireplace store.Sincerely.

    Reply created 22 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2018

    Gas Log Fireplace

    This was a seamless and worry free process the whole way through. We met Sonny at his store in Toronto, he was very helpful and approachable and outlined all of the available options without any pressure. He was then available whenever we had a question about options and guided us through the buying process via email or phone. Installation was quick and easy and the end result is beyond our expectations. We are very very happy with the final result, the fireplace looks incredible. Sonny is amazing and you will not be disappointed, very good experience.

    Answer from pro:

    Thanks Gogi for your positive attitude and your detailed review. I am happy that our team could met your expectations, that's what we really want to hear from our clients. Enjoy the winter next to the fireplace. Sincerely.

    Reply created 5 Jan 2019
  • Review from Peter M Wright
    Rating: 5 out of 5
    Review left on 11 Dec 2018

    Gas fireplace in a bedroom

    We wanted to install a gas fireplace in an old fireplace dating from 1912 which had limited space. After seeing the website for Toronto Comfort Zone we visited the store at 18 Lola Road where Sonny Raissi gave us material on a number of options. One of them seemed ideal, Valor Portrait, and we ordered it. Sonny visited our home to ensure that all would go according to plan. Two weeks later the unit was installed - very neat and tidy workmanship. We were able to use it immediately although one finishing piece had to be installed a few weeks later to complete the job. The delay in installing the surround trim was due to the fact that it had to be custom manufactured here in Toronto. We are completely satisfied with the product and its installation which included adding insulation between the back of the unit and the brick wall.

    Answer from pro:

    Thanks Peter for your business and your trust in us as your favorite fireplace showroom in Toronto. We are happy here to know you are pleased with result. Sincerely.

    Reply created 5 Jan 2019
  • Review from Marcia Macaulay
    Rating: 5 out of 5
    Review left on 5 Dec 2018

    Gas fireplace

    The work was done very efficiently. It required extensive interior and exterior wiring as well as careful placement of the fireplace on the wall. Good care was done at all stages of placing and mounting the fireplace

    Answer from pro:

    I appreciate your review Marcia and thanks for your patience when we were waiting to get the back ordered part. Enjoy the warmth of the new gas fireplace for the years to come. Sincerely.

    Reply created 11 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2018

    Gas fireplace and duct work replacement

    I have worked with them before. They are knowledgeable and professional and do what they say. Installer was very experienced and very good. Clean. No damage to our home. All done to code.

    Answer from pro:

    Thanks Adam for taking the time from your busy schedule and writing the review for us. I am very pleased to see our team had done the fireplace installation to your satisfaction. Any question, you can call or email us. Sincerely.

    Reply created 11 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2018

    Fireplace Insert

    Great customer service. Being in the middle of construction we realized that we needed fireplace urgently as the other work around it was on hold. We called Sonny for a quote. He came to our home the next day to consult with us. The fireplace arrived in 10 days and it was immediately installed.

    Answer from pro:

    Thanks Drazen. We at Toronto Comfort Zone are very proud that we could do the gas fireplace installation to your satisfaction, any question you might have, you are a phone call away. Sincerely.

    Reply created 11 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Nov 2018

    Gas Fireplace Purchase & Installation

    Sonny at Toronto Custom Zone was very easy to deal with and responded to my every question. He helped guide us through the various options that might work in our home and we ended up with a fireplace unit that both fits well in our living room and gives off a comfortable level of heat. We're now looking forward to spending cold winter nights sitting on front of the fireplace! Thanks again Sonny! Toby

    Answer from pro:

    Dear Toby, I am proud I had the chance to know you and your family and very pleased that you chose us over all other showrooms in Toronto. Sincerely.

    Reply created 11 Dec 2018
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