So my furnace broke down over a week ago. I had the original technician who installed it 7 years ago come to diagnose the problem. We spent $400 and 3 visits but still no success. He suggested a radical remedy including re routing a whole new exhaust system. I asked Steve for a 2nd opinion. He came and within a few minutes was able to diagnose the problem with the circuit board, fan motor, and transformer. He explained our options in a courteous and honest manner and after choosing to repair, he returned for a quick fix. Yes it cost us $1200 but it was done fast, it works, and we have peace of mind. It felt like he was an uncle coming to put our mind at ease. Very friendly and knowledgable is the best way to describe Steve. He was actually recommended to me by a friend in the construction business that swears by his reputation. I'm happy to have had a great experience.