Jtl Alarm & Surveillance

Rating: 5 out of 5

Jtl Alarm & Surveillance reviews (163)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Dec 2017

    JTL Security

    JTL Security was a great fit for our needs in our home. I contacted David and he was very helpful in setting us up with the system that worked best for us. David did an excellent job on our install and made the transition to an alarm seamless. I have recommended JTL to friends and family and will continue to do so.

    Answer from pro:

    Thank you for choosing JTL Security services and kind words towards David, he knows what does and when it comes to user training, he will be pretty optimistic and supportive. If there are other needs like home automation, fire/flood/Co/extreme temperature monitoring,video monitoring etc please don't hesitate to contact us.

    Reply created 16 Dec 2017
  • Review from Customer of Jtl Alarm & Surveillance
    Rating: 4 out of 5
    Review left on 26 Nov 2017

    Security cameras

    Install went smooth I am just having a few issues with the online access portal. I would like some sort of guide on how to use the software that I have been asked to install to operate our system. I arranged a chargeable meeting with B Song but that meeting never happened I was a bit disappointed by this. Everything else has been great the install was excellent and the options of equipment they offered have severed us well. I can even say do to the quality of the cameras we were able to have someone changed for a break and enter. Thank you for that

    Answer from pro:

    Hi dear private user, it's good to hear that the security cameras supplied by JTL are reliable and clear. At JTL there are quite a few ways to be contacted to access support resources, if by any chance, we slipped an appointment from our booking system for you, please accept our apologies. If you still have any concerns,please don't hesitate to contact us through email, general office phone number or even a SMS, someone from JTL will follow up with you. Our general email address is info@jtlsecurity.com

    Reply created 27 Nov 2017
  • Review from Jay Kapicki
    Rating: 5 out of 5
    Review left on 19 Oct 2017

    Alarm Install and Service

    We purchased a new house and were looking for a solid alarm system and company. After contacting and reviewing other companies we chose to go with JTL. Dolby was very pleasant and accommodating to our security needs and wants. There was no pressure and Dolby agave us the time we needed to think about the alarm. When time came I called Dolby and he had his installer David booked for the install 2 days later. Install was clean and neat. David walked us thru the system and actually had to comeback due to a faulty lock. David returned a few days later with a new lock and got us going full operational. Once again Dolby and his crew are professional and very easy to deal with. It is worth your time to contact them and shop locally.

    Answer from pro:

    Thank you for giving us a perfect rating and for recommending our product and services, I am sure our entire team enjoyed helping you protect your family from beginning to the end. Take care!

    Reply created 27 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Sep 2017

    Excellent, Excellent, Excellent!

    As I work in the service industry, I must say, Dolby and his team have it right! For a first time owner of a security system, Dolby made it super easy and laid out all of the options for me. During the install, David, Dolby's technician, was super friendly and did an awesome job too! Without a doubt, I fully recommend JTL Alarm & Surveillance!

    Answer from pro:

    Very pleasant to work with you and your families and it's our pleasure to receive such a good comments from you, if you have any concern with your smart home security system please contact us, we would like to help you out again.

    Reply created 4 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2017

    Security System

    I was shopping around for alarm systems with different companies and stumbled upon Dolby. He was very honest and knowledgeable. Dolby is a very accommodating gentleman and will make sure you are happy with his system and pricing. He made the whole process a breeze and Dolby is definitely my go-to man when times come for an upgrade for other smart products. Will not hesitant to recommend Dolby's team

    Answer from pro:

    Thank you for your kind words, we love to hear that solution we proposed and setup is the right one for you. whenever you need help please don't hesitate to contact us.

    Reply created 4 Oct 2017
  • Review from Scott Spidell
    Rating: 5 out of 5
    Review left on 30 Jun 2017

    System Install

    Reviews looked good. Dolby came over and gave us the information needed to make an educated decision. Told us what he could use from an existing old system. Rajib did the install and was very personable and polite. He even removed the remnants of the old system.

    Answer from pro:

    Hello Scott,thank you for your good review! JTL and team pride ourselves in providing outstanding solutions and customer services, if you need assistance in the future, please let us know @ 780.328.3232.

    Reply created 4 Jul 2017
  • Review from Customer of Jtl Alarm & Surveillance
    Rating: 5 out of 5
    Review left on 22 Jun 2017

    Fantastic service and products

    This is the second home where we have used JTL security. Dolby is knowledgeable and won't "upsell" you something that you don't need. He truly just wants to make sure you feel safe and comfortable in your home and when you're away from home. The technician, Rajib, was the person who installed our security system and he was very professional and knowledgeable. He even asked to use my vacuum to clean up the small mess he made when he installed the panel. I have recommended these guys to many people and I will keep recommending them! Fantastic service and a great product.

    Answer from pro:

    Very nice to work with your and your family. It is good to hear that you are satifisfied with our home alarm solution and our technicians. More cool security product will be released, stay tuned.

    Reply created 28 Jun 2017
  • Review from Customer of Jtl Alarm & Surveillance
    Rating: 5 out of 5
    Review left on 20 Jun 2017

    New System Purchase & Install

    We did our research looking for an alarm system/company. After meeting with Dolby, JTL was an easy choice. Great price and choice of hardware! John did an amazing install! Thanks!

    Answer from pro:

    Thank you for your good review. We will try out best to help you and provide peace of mind any minute.

    Reply created 28 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2017

    Security system install

    I did a lot of research before choosing a company to install our home security system. Though a lot of other companies offered similar deals upfront for the system, I chose JTL because of reviews on services offered after the installation. I am extremely happy with this decision. I have had two small issues with my security system since is was installed Nov 2016 and both times Dolby responded promptly and sent someone to my home to fix the problem the same day. The technician, Bob, is also very friendly and courteous. Dolby has always been available to answer any technical questions I have had about my system as well. I highly recommend JTL and I am very pleased with their services.

    Answer from pro:

    Thank you for sharing your positive experience with our technician and good words here. We know your satisfaction and peace of mind are important to JTL all the time.If you have anything else that we can provide or help please don't hesitate to give us a call.

    Reply created 28 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jun 2017

    Security system install and monitoring

    Good rates, Great service and a professional looking install with no mess. After installation, the system worked fine and is easy to understand and operate. Follow up was prompt, supportive and friendly.

    Answer from pro:

    Thank you Gregory for sharing your experience with JTL, we will share your comments with the team so we remain a responsive,proactive and high energy team for every client all the time.

    Reply created 14 Jun 2017
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