HomeOwner
Rating: 1 out of 5
Kitchen faucet and tap leak in garage.
We had a tall kitchen faucet installed, worked well, still does but it wobbles. Last winter we had a leak in the garage at the tap close to the
house wall. The same guy came, was in December he stopped the leak,
said he'd be back in the summer to fix that faucet. I told him about the kitchen faucet being wobbly, he said he'd put a rod in the stem. Called
in the summer to have the garage tap finished, they send out a different guy, he has to make two trips because he doesn't have the part to fix the
tap and didn't know what the problem was even though I told him who was here initially and said he'd be coming back. This second plumber fixed the tap in the garage, but didn't turn on the hot water for the laundry tub which is on the other side of the wall. Told him about the rod for the kitchen faucet, but that would now be extra. I find this company frustrating, surely the original guy should have know that tall
faucets would require a stem to stop them from wobbling, and if you turn
off the water to repair a tap on the other side of the laundry wall, wouldn't it be nice to have asked if the hot water is needed at the sink since he had to be under there to fix the outer tap. I'm not at the age I can easily crawl under and do it myself. I have since found another plumber who doesn't do there barest minimum in servicing and charges half the cost they did.
Answer from pro:
Hi we appreciate your candid feedback and also apologize for the difficulty you have experienced. We will absolutely take this into consideration for our future services, so your customer experience can be much improved.
Reply created 6 Dec 2020