Steam Dry Canada

Rating: 4.6 out of 5

Steam Dry Canada reviews (617)

  • Review from rui cui
    Rating: 4 out of 5
    Review left on 19 Sep 2017

    Removed

    Temporary put down the online review per Steam Dry Canada request , Steam Dry Canada Ottawa considers to resolve the issue. See if the broken tile in the washroom can be fixed.

    Answer from pro:

    Good morning Rui, We are currently working on finding a match for the tile so that it can be repaired. This is a high priority for us and we working towards a prompt resolution Thanks Steam Dry Customer Care

    Reply created 3 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2017

    Carpet Cleaning Calgary

    I am writing my review for Shawn Garland. Awesome Service! Great Guy! He was very informative as to care of carpets after the cleaning. Friendly, helpful and did a Super Job!

    Answer from pro:

    Thanks, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 26 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Sep 2017

    Clean downstairs carpet and stairs

    Your technician Shawn Garland was not only on time for the appointment but was a bit early.great timing.Shawn went through what he would do and gave me some options but didn't try to upsell. He completed the task in an hour and did an outstanding job.We were very pleased with the result.5 out of 5 stars David and Diana

    Answer from pro:

    Thanks David and Diana, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 7 Sep 2017
  • Review from Customer of Steam Dry Canada
    Rating: 5 out of 5
    Review left on 1 Sep 2017

    SERVICE, CARPET CLEANING AND DRYER DUCT CLEANING

    Thoroughly enjoyed having Doug , from Steam Dry Canada, over to clean my dryer duct one day and my carpets the next day. He was professional, courteous, and personable on both occasions, and did a fabulous job, especially with my carpets, which I thought were beyond cleaning and would have to be replaced. I was amazed they came out so clean on the stairs!, white colored carpets are now white again! Thanks Doug, I will keep your card handy. Linda.... in Nanaimo

    Answer from pro:

    Thanks Linda, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 4 Sep 2017
  • Review from dan_nir
    Rating: 1 out of 5
    Review left on 31 Aug 2017

    Duct Cleaning

    We ordered duct cleaning through Steam Dry Canada, which was a very unfortunate mistake. Steam Dry's employee showed up and after looking inside the furnace for a few seconds, immediately informed us that we needed to have the furnace cleaned in addition to the ducts. He wouldn't clean the ducts unless we paid an extra $160 to clean the furnace. This furnace is 4-5 years old and has an upgraded filtration system. Since we didn't think we had a choice, we agreed and at least we hoped the service would be performed well. Steam Dry's one employee was able to perform the duct cleaning on 18 registers AND clean the inside of the furnace, which we apparently needed, all in 30 minutes. Basically we were charged for nothing. We called their customer service and after being passed to a manager, we were told he would try to "knock" $80 off the price. He didn't seem to care that the whole job was done in 30 minutes, which is impossible. This is the kind of story you see on the news. I wouldn't expect it from a company like this.

    Answer from pro:

    Good morning, we are sorry to hear about your experience. After reviewing the work order, you were not charged $160 to clean the furnace. There was a charge for $40 to clean the ac coil, $40 to clean the blower fan and $80 to sanitize the duct system. These are all charges that could have been declined. They are clearly stated on the invoice which was signed. If there was an issue with the services provided, this could have been addressed at the time of payment and before the invoice was signed. These services were clearly communicated and agreed upon before being performed. We would be more then happy to have another technician come out to your home and go over the work performed if you do not feel it was adequate. Our manager John Della Mora has also communicated this to your wife but she stated that she wanted you present and would get back to us. We understand that you would be quite busy seeing that your wife is pregnant and our offer still stands. If you would like us to set up a site inspection and service call, please contact John Della Mora @ 647-501-6582 Thank you Steam Dry Customer Care

    Reply created 3 Oct 2017
  • Review from Kristal Heise
    Rating: 5 out of 5
    Review left on 23 Aug 2017

    Carpet cleaning

    When I need carpet cleaning, I always think of Steam Dry Canada. As a landlord, I have had multiple opportunities to use SDC & every time they fully impress. Shawn Garland is a hard-working, knowledgeable pro who not only takes care of the task at hand, but provides great advice about keeping our carpets looking & performing their best.

    Answer from pro:

    Thanks Kristal, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 31 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Aug 2017

    Carpet cleaning

    We have been very pleased with every cleaning Steam Dry Canada has performed for us. We are especially happy with Shawn Garland's customer service. He has been friendly, professional and gone above and beyond every time.

    Answer from pro:

    Thanks Amanda, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 11 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2017

    Upholstery Cleaning Success

    Shawn Garland was on time, fast and did an amazing job of our filthy love seat. Thanks so much! I won't hesitate to call again for my sofa and upholstery cleaning needs.

    Answer from pro:

    Thanks Dionne, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 11 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2017

    Yeay

    Shawn Garland is passionate about his job. He takes the time to do it right. He is the only one I use. Many people feel the same way. So If you want it done right, ask for Shawn.

    Answer from pro:

    Thanks Bev, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 2 Aug 2017
  • Review from Customer of Steam Dry Canada
    Rating: 5 out of 5
    Review left on 31 Jul 2017

    Duct Cleaning

    The technician Brad was very professional, prompt and thorough with his work. Would be happy to use his service again in the future. Very happy with the service that we received.

    Answer from pro:

    Thanks, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 2 Aug 2017
Get in touch