Brad was awesome! He not only explained the services, but he showed me what he was doing in a very non-intrusive way. He up-sold me on two additional items, but that was because he explained why and was very knowledgeable. His courteous, professional way of conducting business made what most would view as a "dirty job", one that he was clearly proud of and obviously wanted to do very well. At one point I asked him why he was showing me everything, because he certainly didn't have to, and he said "I'm a consumer too, so I understand the value of understanding why we pay for a service". Outstanding service, and I would highly recommend this company and Brad to anyone that wants a professional job at reasonable prices.