This was one of the worst jobs I've seen. The kid they sent out to clean our couch, really complained about removing his shoes when I asked him to. He asked if we could bring the chairs downstairs so he wouldn't have to take his shoes off!! Are you kidding me!! I told him no we couldn't, and he begrudgingly removed them. When we get upstairs he starts cleaning the couch and keeps saying..."this is not coming clean". Then he finally said that if we paid $40 more for the sanitizing, it would come cleaner. When I balked at that he said he would do it for free as long as I gave him a "generous tip"! I said sure, just to see what this kid was going to do. Then and only then, did he go outside to the truck and bring in the bottle of pre-treatment. Well of course, I was wondering why he hadn't used it in the first place, but now I understood his shakedown. I didn't call him on his dishonesty because I didn't want him destroying my furniture. But the next day when it had all dried, it was obvious that all he did was move the dirt around. Now I have a couch that is streaked with dirt and has patches of dirt all over it. Not only was this kid incompetent, but he was completely dishonest as well. While he was here, I phoned the company and asked them about the pre-treatment and sanitizing, and they confirmed that sanitizing did not remove dirt any better. I also told them what the kid was saying to me, and what a lousy job he was doing. There was no manager available to take my call, but the woman I talked to assured me she would pass along the info to the kid's manager. Since I have heard nothing back from the company I can only assume that they are fully aware and supportive of their employee's deceit. I cannot emphasize enough...Stay Away From This Company!!
