HomeOwner
Rating: 5 out of 5
Marble Shower Restoration and caulking
Cleaned grout , resealed and cleaned marble floors in bathroom. Restored marble shower and made existing grout look much cleaner
Tiles R Us
Rating: 4.7 out of 5
Tiles R Us reviews (135)
Review from HomeOwner Review left on 6 Nov 2016Review from Customer of Tiles R Us Customer of Tiles R Us
Review left on 20 Oct 2016Rating: 1 out of 5ceramic tiles
No result....was here working for two hours..very shoddy. very expensive. Kept telling him it was dirt he insisted it was the color of the tile...it is not. I keep removing the dirt myself today. No apology. I have tried several times times to contact Owen since this review....he has not answered me privatelyAnswer from pro:
Client was advised and educated about ceramic tile before the job scheduled date. Glazed ceramic tiles usually comes with design or pattern embedded in them artificially by the manufacturer. These patterns and designs can never be cleaned off as they are part of the beauty of the glazed ceramic tile. Client was advised that those are not dirt but only pattern and designs of the glazed ceramic tile. Glazed ceramic tile does not attract dirt but the grout was dirty,soiled with some whitish looking cleaning products that were not removed properly by the client.Using our extraction machine we were able to restore the grout lines back to brand new and the client paid for the service only to call back few hours later that she is removing dirt off the tiles that we just restored. Why didn't she remove them when I was there at her condo???? In light of her concerns and prior to completing the work, client was advised to have someone else investigate the issue but she threatened to give a bad review.It is unfortunate that sometimes good work and knowledgeable does not get appreciated, but we as with all other clients we aim to provide the best service always and this is what we provided for this client.
Reply created 23 Oct 2016Review from HomeOwner HomeOwner
Review left on 4 Oct 2016Rating: 5 out of 5Shower Stall Regrouting and caulking
So pleased with the job done. The shower looks brand new! Thank you so much!Answer from pro:
Thank you for your business. Enjoy your shower
Reply created 23 Oct 2016Review from HomeOwner HomeOwner
Review left on 28 Sep 2016Rating: 5 out of 5Move in Restoration & Polishing
Great job! Owen worked very hard and tirelessly to finish the job in 2 days over a weekend. He did exactly what he promised he would.Review from garry s garry s
Review left on 18 Sep 2016Rating: 5 out of 5Marble Restoration
Professional, dedicated takes pride in his work. Very satisfied with the work done. Would highly recommend Tiles R Us to others.Review from HomeOwner HomeOwner
Review left on 18 Sep 2016Rating: 5 out of 5Shower Stall Restoration
Great job by Owen! My place looks like new again. He estimated 5 hours for the shower restoration and floor tile and grout cleaning and he was right on time. Will recommend him to anyone who needs similar work.Review from HomeOwner HomeOwner
Review left on 15 Sep 2016Rating: 5 out of 5Tile and grout restoration and caulking
Quick and profesional Service. Great results. I recommend the service any time. Excellent quality job. Very satisfiedReview from HomeOwner HomeOwner
Review left on 7 Sep 2016Rating: 5 out of 5Tile and grout restoration
Work-person was courteous and highly professional. He restored our tiles and grout to their original colors. Price appeared to be fair, given the amount of work he had to do. We will definitely use your services again, and recommend to others. It is great to witness professionalism and pride in workmanship.Review from HomeOwner HomeOwner
Review left on 28 Aug 2016Rating: 5 out of 5Bringing a Travertine floor back to its former glory
Our kitchen which extends into a beautiful sun room has beautiful travertine marble tiles, with a warm, vibrant color. However in the kitchen area, lots of wear plus most likely the wrong cleaning liquids had made the travertine tiles look dull and in many places the surface was black giving me cause for concern whether the stones were damaged. Owen spent a day zealously cleaning and polishing until the stones were brought back to their orginal shine. He also provide me with guidance on how to properly maintain the tiles to keep them beautiful. Owen is very passionate about his work and it shows. I give Owen my highest recommendations and would definitely use him again, whether it is for the travertine floor tiles or my washroom tiles. I know he will not rest until the work done to his own high quality standard.Review from HomeOwner HomeOwner
Review left on 25 Aug 2016Rating: 4 out of 5Tile and grout restoration service
Tile and grout cleaning. TilesRus took great pride in their work. Very well done complete job.