Tiles R Us

Rating: 4.7 out of 5

Tiles R Us reviews (135)

  • Review from Eleonora Andretta
    Rating: 5 out of 5
    Review left on 10 Jan 2024

    Shower regrouting and sealing

    Excellent service, my shower looks like new! Tiles R Us replied to my request right away and scheduled the job very quickly. All in all, a 5-star service for me. Owen and his team are hard-working, reliable, and very professional. Highly recommended.

    Answer from pro:

    Thank you for your business. Much appreciated

    Reply created 11 Jan 2024
  • Review from Customer of Tiles R Us
    Rating: 5 out of 5
    Review left on 7 May 2023

    My bathroom looks like new!

    TilesRUs regrouted my shower and resealed my bathroom and kitchen sinks, and I could not be happier with the results. They did this back in February, and every single day since then I have been so happy with the way my bathroom looks. Having them do this work was worth every penny - and top of it they were professional and easy to work with. I will definitely be recommending them to others.

    Answer from pro:

    Thank you for your business and taking time to review our work. Much appreciated.

    Reply created 16 May 2023
  • Review from Joe
    Rating: 1 out of 5
    Review left on 16 Nov 2022

    No Satisfaction

    This is our second hire of TilesRus and our last. TilesRus was hired to repair 5 sq ft of cracked and missing grout. The initial job attempts failed to satisfy us. Unfortunately, after 45 days of trying to reconcile (redo or partial money return) we just redid the work ourselves. Pictures attached. * Response to TilesRus comments: Only one tile was loose. I removed it, cleaned it and reattached the tile bottom to the floor, then grouted the area with the proper colour grout. We have had a few get togethers since the owners repair with much activity on the tiles since everyone hangs out in a kitchen. If the one tile was removed and inspected by TilesRus the problem would have been noticed and dark grey colour grout applied this would have been resolved. The TilesRus owner moved forward with the project. Then told the owners after the 40 minute job that the grouting would not hold up and the subfloor will need to be replaced. Ethically, why did he move forward in putting something that he did not believe would work (3hrs). We contacted the TilesRus owner the following day and after 45 days of nothing we had to move forward ourselves.

    Answer from pro:

    Joe is one of our best client, prepared, great hospitality, friendly and pays on time. Unfortunately the second job was to re grout cracked grout on a small section of an entrance area. The cracked grout was removed and re grouted with new grout twice . However it seems like the subfloor is not stable or intact ( meaning that the floor is somehow moving once walked on ) . My job is to remove and replace grout with new color matching grout only. The service was rendered twice in a row, asking for 50% back is simply misunderstanding in my own opinion. If the subfloor is moving or unstable the grout will always crack again and that is something out of my control . Joe claimed he redid the job himself and I email him asking how he did that ? Did he change the subfloor? But got no reply. Am curious to know how he bypassed replacing the whole subfloor and solved the grout cracking problem ? I've been doing this for a long time and am considered one of the best , if not the best in the business

    Reply created 28 Nov 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Feb 2022

    Very pleased with work done by Tilesrus!

    We had TilesRUs / MarluResto recently do a clean up, restoration and sealing on the grout in our walk in shower; polishing and resealing our kitchen granite counter tops, and cleaning, fixing the grout and resealing of the slate floor in our front hall. The work in the bathroom and kitchen was excellent as soon as it was finished. There was a problem with the type of sealant used in the front hall. The staff were responsive, professional and returned to fix the problem within 4 days. We are very happy with the result. Highly recommend!

    Answer from pro:

    Thank you for your business

    Reply created 6 May 2022
  • Review from Vanessa Villani
    Rating: 5 out of 5
    Review left on 9 Dec 2021

    Beautiful work

    My shower and bathroom floor are like new. I’m so pleased with how it turned out. I work from home and had a day off and it was completed in 3 hours, fast and well done. thank you!

    Answer from pro:

    Thank you for your business... much appreciated

    Reply created 10 Dec 2021
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 13 Nov 2021

    NOT RECOMMENDED

    For the exorbitant price paid, Owen's job is shoddy at best. Take a look at the pics attached. He demanded payment at once but it has been over 3 weeks and he has not shown up to fix the damages. He is giving us the runaround. Totally unreliable. I would not recommend his service to anyone. DO NOT HIRE.

    Answer from pro:

    Derick it's seems like your running around writing reviews everywhere. TilesRus is one of the most busy in the niche and most of our days ate pretty booked up in advance. The idea was to pass bye and take care of the concern whenever we are around the neighborhood. Lisa, Simon and some other clients were all ahead on the list Derick. Lisa was taken care of yesterday. Your next on the list. Only for me to see a negative review. Saying our service is shoody at best … you know that not true ?. Your only mad we haven’t gotten to you yet. Derick Learn to be a little patience.

    Reply created 18 Nov 2021
  • Review from Ken McMullen
    Rating: 5 out of 5
    Review left on 31 May 2021

    Stone Floor and Shower restoration

    TilesRus has done a fantastic job restoring our marble floors; and cleaning and re-caulking the shower. They worked very hard to ensure we were more than satisfied and have left us with marble floors that look brand new. The general manager, Owen, was very easy to work with. I appreciate the hard work, responsiveness and professionalism. I highly recommend TilesRus.

    Answer from pro:

    Thank you for your business... we really enjoyed your hospitality.

    Reply created 31 May 2021
  • Review from Patty Murphy
    Rating: 5 out of 5
    Review left on 16 Apr 2021

    Interior Tile Rejuvenation

    I was so happy to receive the flyer from TilesRUs as I hated looking at the areas of missing grout , dirty grout and tile and moldy chaulking in our two bathrooms and front entrance. Owen was awesome to deal with - Quick To respond and quick to come do the job. And he was done in one day. He was efficient and very pleasant and professional to deal with - plus he did a fantastic job! Amazing what a little tile rebuffing can do to a 15 year old shower! I’ve referred a friend already and would gladly use him again when the need arises. Thanks Owen!!

    Answer from pro:

    Thank you so much for your business... much appreciated

    Reply created 22 Apr 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Apr 2021

    Shower tiles & grout

    Great work! The guys were efficient, professional and friendly. The shower looks brand new. They take personal care to ensure its a great job - and it is!!! I would recommend them to anyone!

    Answer from pro:

    Thank you for your business... much appreciated

    Reply created 7 Apr 2021
  • Review from Lauren Linton
    Rating: 5 out of 5
    Review left on 29 Mar 2021

    Excellent

    Owen did a fantastic job! He deep cleaned all tiles in 2 bathrooms: floor, bathtub, and shower. He removed mold, replaced broken grout and re-sealed. Bathrooms look brand new. I highly recommend.

    Answer from pro:

    Thank you for your business and taking time out of your busy schedule to give us a review. much appreciated

    Reply created 30 Mar 2021
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