Customer of GreenFox Windows & Doors
Rating: 2 out of 5
Greenfox Windows and Doors
We have been working with our Greenfox project manager since March. We are also working with the Greener Homes and CEIP grants to support the project. Initially it went great, and we were really impressed with their responsiveness and knowledge of their products. However, as time went on, they became less and less responsive and we slow to respond to questions from the CEIP and Green Homes programs. We understand that it is a frustrating slow process working with these grants but it resulted in us losing one of them as our eligibility timed, Greenfox is especially slow when it came to getiing an energy starg rating for the doors. They really don't seem to be knowledge on how their products fit under these programs. At the moment we are trying to get a hold of our project manager to ask questions about the project but had to drop the doors from it as we could not get Greenfox get them certified. The project manger has ghosted us a few times for weeks. We are very close to dropping the project with them all together, they are to slow, not available for questions and really not interested in working with us and these programs. Very frustrating group to work with.
Answer from pro:
Hello, we sincerely apologize for the frustration you've experienced during the course of your project. It's concerning to hear that our responsiveness and communication fell below our usual standards. We truly value your feedback and are committed to rectifying the situation to ensure that your project progresses smoothly. We'll look into this matter further and address the issues you've raised, particularly regarding the CEIP and Green Homes programs, to improve our processes. Your experience doesn't reflect the high standards we set for ourselves, and we genuinely apologize for any inconvenience you've faced. Again, we will look into this matter further and update you in a timely manner. Thank you.
Reply created 27 Oct 2023