HomeStars user from Lethbridge, Alberta
Rating: 4 out of 5
GreenFox Windows & Doors
Rating: 4.8 out of 5
GreenFox Windows & Doors reviews (776)
Review from HomeStars user from Lethbridge, Alberta Review left on 11 Jun 2025Review from HomeOwner HomeOwner
Review left on 20 Jan 2025Rating: 5 out of 5Basement windows replaced
Took a while from ordering to install. Orderly and on time when windows were in inventory. Qualified installers did great job removing old basement windows and installing the new windows. Showed up on time and left after fully cleaning up the work areas. Thank you Green FoxAnswer from pro:
Hey Harvey! We appreciate the play-by-play description of your GreenFox experience, and the kudos to our expert staff ... They're taking a bow at this very moment!
Reply created 20 Jan 2025Review from HomeOwner HomeOwner
Review left on 15 Jan 2025Rating: 5 out of 5Window Replacement
We were very satisfied with the installers and the follow up in which we revived from green fox.Answer from pro:
Thanks, LK! Nice to hear you're satisfied with the install and the follow-up ... Enjoy those new windows!
Reply created 20 Jan 2025Review from Customer of GreenFox Windows & Doors Customer of GreenFox Windows & Doors
Review left on 15 Jan 2025Rating: 5 out of 5Windows Replacement
Thomas the salesmen was excellent, the installers were excellent. Follow up inspections with Devon went great. Everyone was helpful in regards to the government grant. Ive already recommended them to family and friends.Answer from pro:
Than you so much! Sounds like GreenFox came through with flying colours at every step of the process, right through to the final inspection ... in that case, go right ahead and recommend us to family and friends!
Reply created 20 Jan 2025Review from HomeOwner HomeOwner
Review left on 13 Jan 2025Rating: 5 out of 5Door & Window Replacement
I got all my windows and back door replaced. Greefox did an exceptional job. Polite and professional. Roman was my project manager, he was very informative. Installers where efficient and the follow up inspection with Devon went great. Highly recommend this company to family and friends.Answer from pro:
Thank you, Ks! We appreciate those kind words, and the hearty recommendation! We'll pass along the kind words to Roman and Devon -- yes, they really know their stuff!
Reply created 20 Jan 2025Review from Customer of GreenFox Windows & Doors Customer of GreenFox Windows & Doors
Review left on 13 Jan 2025Rating: 1 out of 5Follow up service
Got greenfox to install windows in my home. The work was done in november and was almost complete (save for a few pieces of brick moulding). I have followed up a few times and been assured that "I will be put next in the que". Nothing ever comes of it. The reality is that I paid in early November and this company doesn't seem to have alot of incentive or drive to finish the job. Very poor customer service and a disspointment.Answer from pro:
We apologize for the delays you've encountered, or for any aspect of our service that did not meet your expectations, or our own very high standards of customer service. Be assured that we take every customer interaction seriously. In order to help us to help us help you, we ask that you reach out to us at any of our GreenFox Windows & Doors offices and speak with a representative, so that we may identify you and look into your file ... From there we'll be able to respond to your situation as quickly as possible! Our most sincere desire is for EVERY GreenFox customer experience to be a positive one!
Reply created 13 Jan 2025Review from HomeOwner HomeOwner
Review left on 8 Jan 2025Rating: 1 out of 5no customer service
IF CUSTOMER SERVICE MEANS ANYTHING TO YOU, DO NOT USE THIS COMPANY. after being referred to this company by friends, we decided to visit their showroom to look at new front doors. Showroom was empty except for a receptionist. There was no one to show you around and advise on products. Set up an appointment for a sales rep to come to our home. Showed up at @ 2:30 pm on a Friday in August and couldn't get out of there fast enough. By 3 pm he was out the door with $2500 bucks and a proposed installation date of Nov. In Oct we get an email that door is delayed until Jan, then changed to Dec. Once door finally got installed they neglected to reconnect our alarm system before framing and capping the door. On the walk through we told them about the alarm issue and they said they would get back to us with details how to rectify it. 2 weeks go by, over the Christmas break so we will not hold that against them, however; their answer to our issue is to give us $100. No offer to correct the issue, so now we have to go out and get parts to correct and find another contractor to fix the issue they caused. Do you think $100 bucks will cover that! NOT. It was paying us to go away instead of making the customer satisfied. Your satisfaction means nothing to them once they have your money. Our door is very nice and I am happy with it but that doesn't make this situation any better customer service wise.Answer from pro:
Hello Vicki and Kori — We sincerely regret any inconvenience you may have encountered since your new door installation. Please bear in mind that your customer agreement clearly states that GreenFox® Windows & Doors is not responsible for alarm system connections or reconnections when carrying out product installations. Nonetheless, your concerns have been forwarded to upper management, and one of our managers will be in touch with you shortly. Thank you for taking the time to provide the feedback we value so much from our customers — our sincere desire is that every GreenFox customer experience be a positive one!
Reply created 10 Jan 2025Review from Customer of GreenFox Windows & Doors Customer of GreenFox Windows & Doors
Review left on 7 Jan 2025Rating: 5 out of 5Window and Doors
Greenfox is a very good company. We are very happy with the product and the pricing we received for our window and door purchase. The only issues we had was with the installers who provided a two hour window for arrival, however in two seperate instances they showed up two hours after the two hour window for one install and the next day (for the two hour window) for the second install. As well, we understand that there will be stucco damage when installing new windows, however it would be nice for them to fix the stucco and have it look like it did before, rather than just slapping it on to fill the holes. Have the proper trowels.Answer from pro:
Duly noted and thank you so much for the nine stars!
Reply created 9 Jan 2025Review from HomeOwner HomeOwner
Review left on 6 Jan 2025Rating: 5 out of 5Door replacement
Replaced our front door. The door has a great paint job looks more expensive than it really was. The installers were very helpful, answered any questions I had and explained the installation process in detail. They also cleaned up everything leaving our entrance way as clean as it was before they showed up to do the install. We are very satisfied with the whole process from the start, when we got our estimate, to the finish. I would highly recommend Green Fox to anybody who is interested in doors for their homes.Answer from pro:
Hi there, 'Mhm'! So nice to hear from you and your detailed description of your GreenFox experience makes our day ... ! Thank you for recommending us, too -- that's the ultimate review!
Reply created 7 Jan 2025Review from Customer of GreenFox Windows & Doors Customer of GreenFox Windows & Doors
Review left on 3 Jan 2025Rating: 5 out of 5Window Replacements
GreenFox was great from start to finish. Everyone was very accommodating. Very positive experience, would recommend to family and friends.Answer from pro:
Thank you so much for that perfect summation of your GreenFox experience ... and we're grateful for the recommendation to family and friends -- much appreciated ... !
Reply created 6 Jan 2025