Gotcha Wildlife

Rating: 4.9 out of 5

Gotcha Wildlife reviews (332)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Mar 2023

    Racoon through roof vent

    We heard noises in the attic & noticed one of the roof vents was damaged. Ken from Gotcha came over, inspected the attic & confirmed racoon had nested there. Ken installed 1 way door on the damaged vent. Also installed mesh guards on all existing vents. Ken was very good at his job & knowledgeable. I found their rates less expensive than the other companies I called. In a few days Ken is scheduled to close off the 1 way door that installed. I highly recommend this company.

    Answer from pro:

    Hey Crams, Thank you so much for the wonderful review. We are so happy we could help you fix the damage caused by the Racoons. Baby season has arrived so we are glad we were able to get that one way door installed and mesh the guards on the vents. This will all help the racoon move along. Let us know if you need anything else. Take Care We Gotcha!

    Reply created 13 Mar 2023
  • Review from Norine Love
    Rating: 5 out of 5
    Review left on 25 Feb 2023

    Securing back bedroom against attempted raccoon invasion

    Very pleased. Ken and his companion came in the time window stated, the morning after I called. I was impressed by the fact that they used their big ladder to check the upper floor as well, though we spoke only of coons breaking into the lower floor bedroom roof. They were here for an hour and a half, and reported before they left on exactly what they had done and why--very thorough. Over the years I have had 2 other experiences with raccoons and squirrels breaking in. The estimates for total costs for those jobs by a different company were exceeded both times. So pleased to find a good reliable company now!

    Answer from pro:

    Hello there Norine We are so glad that we were able to help with the problem. Our technicians are happy to do a thorough inspection and report to you what was being done.We always want to make sure our customers know what to expect. Thank you for your kind words, and please give us a call if there is anymore help you need. Gotcha Wildlife Team

    Reply created 27 Feb 2023
  • Review from Customer of Gotcha Wildlife
    Rating: 5 out of 5
    Review left on 16 Feb 2023

    You don't need to call anyone else!

    A creature came down our fireplace chimney. Ken knew exactly what it would be... A squirrel! He was able to come out even earlier than promised and was very professional in his removal of the varmint. The chimney cap has been reinforced against further entry by animals. Ken, the owner, is extremely knowledgeable and efficient. All work is guaranteed for three years. Great communication from beginning to end. Highly recommend.

    Answer from pro:

    Thank you for your review. It is very nice to hear this kind of feedback from customers like you. We as a company always strive to provide customers with the best service, through excellent knowledge and great communication. We are happy that we were able to help, and look forward to help you with any other wildlife issues you may have in the future. Thank you for recommending us. Gotcha Wildlife Team

    Reply created 16 Feb 2023
  • Review from katyamuse
    Rating: 5 out of 5
    Review left on 8 Feb 2023

    Prompt and friendly

    I called Ken on a Tuesday and he showed up on Wednesday and went the extra mile to fix potential future problems.

    Answer from pro:

    Thank you Katyamuse for sharing your experience with our company. We are so happy that we were able to help you with your problem. Regards, Gotcha Wildlife team

    Reply created 8 Feb 2023
  • Review from Customer of Gotcha Wildlife
    Rating: 0 out of 5
    Review left on 2 Feb 2023

    Removing of squirrel

    Hired to remove squirrel problem in roof. Removed cage prematurely without allowing the animal to leave. Squirrel remains in roof/attic/house. Ken does not want to rectify problem, rather be combative and rude. Horrible, worse customer service. I do not recommend his services.

    Answer from pro:

    Dear Private customer, Thank you for resubmitting your review and clarifying your experience. As explained to you on the phone, in person and written on the invoice, our service includes the installation of a one-way- door system, that allows the animal to vacate your property and not re-enter through the same point of entry. This one-way-door system is usually left in place for a period of 3-4 days, which is clearly communicated to the customer. We ask the customer to give us a call after that time frame. If they don't it is assumed that the issue has been resolved, and a second visit is scheduled to remove the door system and secure the entry point. We allowed the door to stay for a few more days, then we proceeded to remove the door after a week, since we had not heard from you. Please review your invoice as there is information that was communicated to you by the technician, regarding areas that needed to be secured for future animal entry prevention. On our last phone call, we tried to give you a few options to resolve the problem and all of them were denied by you, based on new charges as the recommended work was already denied on the first visit. In addition, it was suggested that a mice problem could be the issue, as now that the squirrel has vacated and left behind a food source. Regards, Gotcha Wildlife Team

    Reply created 7 Feb 2023
  • Review from Customer of Gotcha Wildlife
    Rating: 5 out of 5
    Review left on 1 Dec 2022

    Bat removal and house protection

    Waking up at 3 am to find bats flying around the house is alarming! I phoned Gotcha Wildlife at 7 am and by 8am Frank and Phoenix were on hand to reassure us and assess the situation. Within 36 hours the nest was found a one-way entrance installed and the house sealed against further incursions. Brilliant job, thank you! Tony

    Answer from pro:

    Thank you for the review! We appreciate your business and and hope you enjoy a bay free home. -WeGotcha

    Reply created 4 Dec 2022
  • Review from Customer of Gotcha Wildlife
    Rating: 5 out of 5
    Review left on 28 Nov 2022

    Wildlife in our walls

    After unsuccessful search for the source of gnawing and scratching in our walls and ceiling, by 3 different crews, we had called Ken. Lucky! He had looked on the roof, inside and around the house, and concluded: it's mice! So, he had explained clearly our options, his price and guarantee. In 3 visits he had solved our problem. We recommend him highly. Ken is a true professional who exudes confidence. Prompt, efficient, and affable. Thanks to him we sleep well now. Our house is quiet again.

    Answer from pro:

    Thank you for the stellar review! It always great to hear from another satisfied customer and don't hesitate to reach out if we're needed. -WeGotcha

    Reply created 28 Nov 2022
  • Review from Customer of Gotcha Wildlife
    Rating: 5 out of 5
    Review left on 28 Oct 2022

    Rat removal

    Kenneth was on time, very knowledgeable and was able to Come up was a solution to the problem. Highly recommended. 5 stars

    Answer from pro:

    Thank you for your feedback, I am glad we were able to help! We Gotcha!

    Reply created 29 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2022

    Mice laid seige on my house and Gotcha Wildlife took care of the issue

    I called and left a message on holiday Monday and got a call back early the next day. We set up an appointment for the day after. Ken was incredibly nice the minute he got to my house. Took the time to explain what he was going to do to figure out my issue and why. There was a bone on my roof that he brought down and threw out for me. As soon as he figured out the issue he went straight to work getting traps set up to fight off the mice that have laid seige on my house. Ken was nothing but nice and incredibly helpful. I would 100% recommend Ken and Gotcha Wildlife to anyone and everyone in the Durham region.

    Answer from pro:

    Thank you so much for your review, it was a pleasure to help you! Gotcha wildlife is committed to provide the most reliable services. Our many years of experience allow us to identify quickly wildlife and pest issues and provide the right treatments. Please let us know if there is anything else we can assist with. We gotcha!

    Reply created 11 Sep 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Aug 2022

    Bat Removal

    Friday night / Saturday I had a bat in my kitchen. Phoenix from Gotcha Wildlife came. After noise and light persuion, followed by having to cut a hole in a cupboard he finally caught the bat. It was young. After resting on a windowsill the bat flew away. Phoenix checked my home including the roof. He coould only find a couple of small holes on the roof as possible site of entry. Phoenix was very friendly and thorough. Office staff,Ken, was also friendly. I highly recommed this company.

    Answer from pro:

    Dear customer, thank you for the review. We are glad that we could help you get rid off your unwanted visitor. Please contact us if we can assist you with any other pest / wildlife issues. We gotcha! The Gotchawildlife Team

    Reply created 23 Aug 2022
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