AMJ Campbell Movers, Moving and Storage

Rating: 2.3 out of 5

AMJ Campbell Movers, Moving and Storage reviews (202)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 16 Feb 2022

    Worst Move Ever

    Have done 6 moves and this is the worst ever. Lots of damages, broken items. My claim was denied so not only did I pay for move but also for damages incurred by the movers.

    Answer from pro:

    Hi "M" Thank you for taking the time to bring this to our attention. We apologize in advance if your experience has been less than what we intended, and can assure you that your concerns are taken seriously. We will begin a process to review and resolve your concern immediately and should you have any additional information that you would like to provide, please send directly to me at customercommunications@amjcampbell.com 

    Reply created 17 Feb 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2022

    Move out of Montreal to the countryside

    I wanted to leave a review as this move was the BEST move I have ever had - and I've moved a lot! The whole experience from beginning to end was fantastic. The guys showed up at 8:30 am on a Wednesday morning and put their festive music on to get them in the mood, and evidently us as well! Super professional, fast, hard working and such great guys! Having the Mexican/Colombian crew was brilliant. Love them all! Thank you so much!

    Answer from pro:

    Hi NKaufman! Thank you for choosing AMJ and leaving us this wonderful review. We are pleased to hear about your 5-star experience with us and our team. Wishing you all the best - Charlotte

    Reply created 24 Jan 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 4 Jan 2022

    Moving company

    No one should ever use this company - as the truck left it backed into, and knocked down, a masonry stone garden wall: after a year of trying with dozens of phone call and back and forth of excuses AMJ refuse to accept any responsibility - not trustworthy or acting in good faith - 100% go with someone else if you can !

    Answer from pro:

    Hi Bridget, Thank you for taking the time to bring this to our attention. We apologize in advance if your experience has been less than what we intended, and can assure you that your concerns are taken seriously. We will begin a process to review and resolve your concern immediately and should you have any additional information that you would like to provide, please send directly to me at customercommunications@amjcampbell.com 

    Reply created 7 Jan 2022
  • Review from Polina Levov
    Rating: 1 out of 5
    Review left on 20 Oct 2021

    Delivery of night mare from west elm

    Unfortunately, I was stuck using this company as a white glove delivery service contracted by West Elm. AmJ lacks customer service and professionalism. They cannot do the only job they are paid to do which is to deliver furniture. Either, they deliver partial orders, forgotten couches or forgotten headboard of beds, or they don't deliver anything at all after calling them and scheduling deliveries. When calling customer service, they are acting unprofessional where deliveries get scheduled but no confirmation is being sent and no record of this conversation is kept. The clercs that answer the phone and who specialize jn the west elm furniture deliveries don't call back and even hang up the calls not wanting to take initiative and fix the issues. I have called West Elm and notified them of this lack of professionalism on their end. West Elm will loose me as a customer if they keep using this company for delivery.

    Answer from pro:

    Hi Polina, Thank you for taking the time to bring this to our attention. We apologize in advance if your experience has been less than what we intended, and can assure you that your concerns are taken seriously. We would like to begin a process to review and resolve your concern immediately, however, we are unable to see what city your service took place in. Can you please send me an email with all your details at customercommunications@amjcampbell.com 

    Reply created 25 Oct 2021
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 15 Sep 2021

    Disappointed with my recent move

    Disappointed with my recent move. Foreman was rude and non-cooperative, cursed constantly and pretended not to hear requests. The crew seemed to take excessive breaks. Significant damage to areas of the home, pieces of furniture and household items. Items were left at incorrect locations. The crew left garbage behind. Definitely not worth the high cost. After tremendous effort, I was able to get a tiny partial refund.

    Answer from pro:

    Hi Tarek, Thank you for taking the time to bring this to our attention. We apologize in advance if your experience has been less than what we intended, and can assure you that your concerns are taken seriously. We will begin a process to review and resolve your concern immediately and should you have any additional information that you would like to provide, please send directly to me at customercommunications@amjcampbell.com 

    Reply created 17 Sep 2021
  • Review from Tracey Hamilton
    Rating: 5 out of 5
    Review left on 4 Sep 2021

    Furniture delivery & White Glove service

    We purchased a bedroom set from Urban Barn & chose the option to have it delivered & setup. AMJ Campbell was the company that Urban Barn uses for their white glove delivery service. I received several updates on our order status before the delivery date & confirmation of the time window the day before delivery. The furniture arrived on time & Raymond & Prince did a fantastic job of setting it up & assembling the bed. They were very careful not to scratch my floors or ding my walls & they removed & took away all of the packaging. They even put felt protectors (supplied by me) on all of the legs so that if we needed to move the furniture in the future, we would not scratch the floors. Thank You AMJ Campbell for the great service!

    Answer from pro:

    Hi Tracey! Thank you so much for the wonderful review. We are so pleased to hear about your experience with us and hope you are enjoying that bedroom set! We wish you all the best! - Charlotte

    Reply created 11 Sep 2021
  • Review from Nadine Gimpel
    Rating: 1 out of 5
    Review left on 18 Aug 2021

    Bad estimate on size of truck with no compensation... VERY POOR

    A truck arrived and the crew started to load, however once it became evident everything wouldn't fit, the crew slowed down to try and work it out. Eventually we waited for a second truck and an 8 hour move turned into a 14 3/4 hour move at our expense. No compensation for their error.

    Answer from pro:

    Hi Nadine, Thank you for taking the time to bring this to our attention. We apologize in advance if your experience has been less than what we intended, and can assure you that your concerns are taken seriously. We will begin a process to review and resolve your concern immediately and should you have any additional information that you would like to provide, please send directly to me at customercommunications@amjcampbell.com 

    Reply created 23 Aug 2021
  • Review from Customer of AMJ Campbell Movers, Moving and Storage
    Rating: 0 out of 5
    Review left on 29 Jun 2021

    Waiting for a bed to be delivered

    AMJ Deliveries call Me last Friday to book bed delivery for today (Tues) before 12:15, call me at 11:30, tell me problems with truck, new delivery Sat. I ask where bed is now, they say Victoria (2 hours away). I ask why are the calling now and not earlier? Clearly they weren't going to meet delivery schedule. No answer, just told beyond their control. Ok, I get that trucks break down but maybe rent a truck? Call client once you realize there are problems? Completely unacceptable. I now have no bed to sleep in for 4 days. Earlier notice and this could have been avoided! Not impressed. I pray they show up on Sat.

    Answer from pro:

    Hi there, Thank you for taking the time to bring this to our attention. We apologize in advance if your experience has been less than what we intended, and can assure you that your concerns are taken seriously. We will begin a process to review and resolve your concern immediately. Can you please email me with your name and contact information to customercommunications@amjcampbell.com  Thank you, - Charlotte

    Reply created 30 Jun 2021
  • Review from Customer of AMJ Campbell Movers, Moving and Storage
    Rating: 5 out of 5
    Review left on 25 May 2021

    Careful, Thoughtful, Timely

    The team from AMJ Campbell Mississauga did an outstanding job. From estimate to confirmation and reminders, they were efficient, considerate and mindful. Much heavy Victorian furniture was moved with care and caution. In addition, through our CARP membership benefits, we were given boxes as well as a discount. This experience really could not have been better. They arrived on time, dealt promptly with a tricky loading situation due to nearby construction and managed a limiting elevator situation at the other end with speed and intelligence. I cannot recommend them highly enough.

    Answer from pro:

    Thank you kindly for the wonderful review. We are pleased to hear about your experience with us. We wish you all the best!! - Charlotte

    Reply created 28 May 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 1 Mar 2021

    Great Crew but...

    This was a partial move for home staging prior to listing condo for sale. I’ve used AMJ Campbell for moving several times. I would have given a rating of 10 but for one thing. My move was scheduled for a Monday. Friday afternoon my Move Management person, Sami called me and asked me if I was ready for my move TOMORROW. I almost fainted, my heart rate soared and I was speechless. Once I could speak again I told him that the move was Monday. Slowly he responded, “right Monday.” I was so upset, it took me over 1/2 an hour to calm down. The crew was delightful, personable and efficient.
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