Thermo Cool Mechanical reviews (345)

Thank you for taking the time to share. We are pleased to hear your issue was resolved promptly. We look forward to hearing from you again. Please stay connected to our social media for seasonal promotions and contests. The Thermo Cool Mechanical Team!

We apologize for our tardiness - we do provide a one hour notice call prior to our arrival, and try our very best to arrive within that time frame. Were pleased to hear your heat pump unit was repaired promptly with minimal downtime. Thank you choosing Thermo Cool Mechanical as your HVAC provider.

Good day! I will be sure to pass on your kind words to Jamie. Please stay connected to our social media for season promotions and giveaways. Thermo Cool Mechanical

Hello, Thank you for partaking in our semi-annual servicing program. Should you require any further assistance please contact us Thermo Cool Mechanical

Hello Allister, From all of us at Thermo Cool Mechanical thank you for the kind words. Hope to hear from you again, Thermo Cool Mechanical

Hello Mel, Thank you for taking the time to share. I have reviewed your file, as it was concerning to hear that 3 service calls were placed at your suite. Is seems there some discrepancies with the above noted; the May 22 2018 visit was your semi-annual pre-paid in suite maintenance. From that recommendations were made to ensure your unit was functioning during the summer months. The recommendations were deferred. On July 16 2018 a service request was placed for no air condition. Repairs were made, however a part which was proprietary to your unit was required. A quotation (inclusive of parts and labour) was presented shortly after (July 19th). The repairs were approved on August 22 2018 and the service work was complete. With respects to the the "labour costs" there was no separate labour charge, the estimate submitted and approved was a quote cost, inclusive of parts and labour. Should you have any further questions please do no hesitate to contact me directly Angela Thermo Cool Mechanical 905.264.8099 x 224

Hello, Thank you for taking the time to share and provide feedback. We are pleased to hear your air conditioner is working. With respects to the airflow, please feel free to contact our office to schedule a follow up call. Thank you, Angela 905-264-8099 x 224 Thermo Cool Mechanical

Thank you for your feedback. It was a pleasure working with you and we hope to hear from you in the future. Please keep follow us on facebook and instagram for season maintenance programs. Thank you, Thermo Cool Mechanical

Hello Mr. Fowke, We appreciate your feedback as we do understand you have had warranty issues with your heat pump unit. As the installing contractor, it has been our duty to ensure your unit is working to its upmost potential. With respects to the electronics of your heat pump unit - For this manufacture particularly, our service staff is versed and trained directly from the manufacture. I can ensure you, we are very familiar with the electronics aspect of your system. Concerning obtaining technician information, as our customer care is very knowledgeable, technicalities are best explained by qualified experts. As our service technicians not always accessible via phone as they are on the road, we do have in staff engineers / service managers who are fully accessible - this can be noted our main directory along with all the names and extensions. We are pleased to hear your unit is operating and hope to hear from you again soon. Thank you, Angela Thermo Cool Mechanical

Thank you choosing Thermo Cool as your HVAC provider!