Sick and tired of the un professional free lance workers, I hired the shack shine "professionals" to power wash a large patio at our rental property in downtown Vancouver. I called in, and found their booking service quite good - they even gave me a quote or the job right there. The only appointment available in the near future was 9:00AM the following day, and despite being severely inconvenient, I took it.
The next morning, with no "shiny van" in sight at 9:15, I called into the office to get an update. A few minutes of confusion and I was connected with Brad, the local franchise manager who told me the crew was running half an hour to forty five minutes behind and would come if I was willing to wait (thanks for the heads up guys). I waited.. an hour and a half (and over two hours late from the original time) for a single crew member to arrive who needed my help carrying his machine up the stairs.
Not 30 minutes into the job, he informs me that his machine has run out of gas and he needs to go get some. Another hour before he resumes work. Eventually, 3 hours past the original scheduled time, I left the crew member outside to finish his work and went off to finish mine.
Upon returning I found that he had left part of the deck unwashed and broken a large ornament in the process. I still give shack shine two stars (one for their online booking, and the second because the part of the deck they did wash looked pretty good), but I had an extremely un professional experience with shack shine, and management did nothing to try and make the situation right. Oh wait, they offered me $50 off the job for the (far more expensive) broken vase.
