Repair Care

Rating: 4.6 out of 5

Repair Care reviews (506)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Oct 2021

    Dishwasher repair

    Our dishwasher panel was not responding dispute our efforts. We contacted Homestars and the quickly able to get things going again. Very nice people to work with.

    Answer from pro:

    Awesome! Thank you for your review and letting us know about your experience with our company. At RepairCare, client care is at the forefront of all we do. We understand how difficult it is to run a home with a broken applaince. Providing service that is friendly and in a timely manner is top priority for us. Thank you for letting us know we are on track and thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your future major home appliance repair needs. Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 18 Nov 2021
  • Review from Mark Prelesnik
    Rating: 5 out of 5
    Review left on 24 Sep 2021

    Electric Range Repair

    Had an issue with our kitchen's electric range, was concerned about the safety of operating the unit. Tarah contacted me within a few minutes of my request, answered all of my questions, provided me a quote (clearly explained pricing), and promptly scheduled a service call. Misha (the technician) arrived on time, found and explained the problem, and promptly performed the repair. No surprises. Thanks to Tarah and Misha for your awesome service - fast, professional, and friendly. Would recommend.

    Answer from pro:

    WOW!! Thank you for your review and letting us know about your experience with our company Mark. We are so pleased that you received the RepairCare quality of service we stand behind. Our team understands how stressful it is to have a broken appliance in your home. We work very hard at being part of the solution and not add to the problem. We are so pleased that we were able to provide the fast, professional and friendly service your deserve. Thank you for choosing RepairCare, Mark. We truly appreciate your business and invite you to call us for all your major home appliance repair needs. Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 30 Sep 2021
  • Review from Customer of Repair Care
    Rating: 0 out of 5
    Review left on 9 Sep 2021

    Refrigerator repair

    Was first quoted $727.98 plus tax 13% for one slide and other parts. Payment was to be UPFRONT . Told no warranty on the repair if I ordered one slider. Asked for price if two sliders would be installed and was quoted $945.98. That means the one slider was $218.00 when Maytag quoted $155.00. Had another repairman to do the repair and the cost was $165.00 and I DID NOT HAVE TO PAY UPFRONT. Please note I was not given a phone number for repaircare Client Care Manager Ext 103. Estimated time for repair was 2-3 weeks once parts parts are ordered. The new repair was 4 days.

    Answer from pro:

    Thank you for your review and letting us know about your experience with our company, Jim. We really appreciate you letting us know about the quote discrepancy. We have reviewed your file and confirm part costs and availability from the supplier. Could you kindly send us a copy of the invoice for the repair that was completed and the parts used. At RepairCare we strive to be fair, professional and ethical at all times. If we have misdiagnosed, then a full refund is due. We know that sometimes we don't get it right, but are committed to making it right. Your email correspondence with the Client Care Manager as well as the invoice and booking confirmation email you received has our contact information. Thanks, Jim. We are so sorry to hear we could not manage your expectations. Please know you are a very valued client and we truly appreciate your business. Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 10 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jul 2021

    Refrigerator repair

    We received a prompt reply to our service request. Abu, the technician, was wonderfully efficient and explained all steps. He was also delightfully personable! And the price couldn’t be beat! Thank you Repair Care!!!

    Answer from pro:

    Fantastic! Thank you for your review and letting us know about your experience with our company. Bonnie. At RepairCare, we are a company that understands how stressful it is to run a home with a broken appliance. We want to be part of the solution not add to the problem. Providing service that is fast, efficient and friendly and economical. All our technicians and office staff work together to provide the high level of quality service our clients deserve. We invite you to call us for all your future appliance repair needs. Thank you for choosing RepairCare, Bonnie. We appreciate your business. Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 16 Jul 2021
  • Review from Ben Wynes
    Rating: 5 out of 5
    Review left on 13 Jul 2021

    Fridgidaire Galler Dishwasher

    Great experience - constant communication. Dishwasher needed a part replaced due to type of drain-pipe output. Technician came round, confirmed requirement, ordered the part and I was notified throughout the process on timing and when the part was in, and then booked a time slot for repair. Highly professional service

    Answer from pro:

    Amazing! Thank you for your review and letting us know about your experience with our company, Ben. At RepairCare, client care is at the forefront of all we do. We are so pleased you experienced the RepairCare quality of service we stand behind. Service that is fast, efficient and friendly. While keeping our clients informed every step of the way. We invite you to call us for all your future major home appliance repair needs, Ben, and thank you for choosing RepairCare. We appreciate your business. Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 14 Jul 2021
  • Review from Customer of Repair Care
    Rating: 0 out of 5
    Review left on 12 Jul 2021

    Refrigerator repair appointment

    The technician did not show up at all. We were waiting from 1:00 pm to 7:00 pm. the technician could call us and cancel the appointment. But he didn't care. This is shameful for a company which pretend to value customers. So disappointed, Mike

    Answer from pro:

    Thank you for your review and letting us know about your experience with our company Mike. Our records show that the technician was running late and he did try to call you but there was no answer. Unfortunately, he did not let the office know. So we could have let you know and made other arrangements and not wasted your time. We sincerely appreciate you letting us know. As we partner up with our technicians, we hold them accountable for providing service that is inline with our company motto of being fair, professional and ethical and all times and providing our clients with the courtesy and respect they deserve. Anything short of that is unacceptable to us. Our records show, that you accepted a new appointment and the service was completed at a reduce fee. We sincerely apologize for any inconvenience or frustration this caused you. Please know you are a very valued client and we truly appreciate your business. Because of you, we were able to show the technician the impact this has on our client and the company. Thank you for helping us get better at what we do. Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 14 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jun 2021

    Fridge repair

    From communicating to the insurance company Then receiving call within a few hours from repair care Updating us on the approximate time and day of the repair The tech called to confirm time ,repair was done with In the hour Great service

    Answer from pro:

    Amazing! Thank you for your review and letting us know about your experience with our company. At RepairCare we understand how stressful it is to run a home with a broken appliance. We strive to be part of the solution, not add to the problem by providing service that is fast, efficient and friendly. Keeping our clients up to date throughout the whole process. We are so pleased you received the RepairCare quality of service we stand behind. Thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your future appliance repair needs. Stay safe! Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 30 Jun 2021
  • Review from Customer of Repair Care
    Rating: 5 out of 5
    Review left on 15 Jun 2021

    dishwasher repair

    I had a very good experience with Repair Care. The dishwasher required important internal parts ordered and replaced. But happily the entire process took less than 24 hours. The customer service throughout was efficient and friendly, especially the technician who came to my home. I highly recommend this company.

    Answer from pro:

    Awesome! Thank you for your review and letting us know about your experience with our company. At RepairCare, client care is at the forefront of all we do. As such, we hold our technicians and office staff accountable for providing a high level of quality service that is fast, efficient and friendly. We are so pleased you experienced the RepairCare quality of service we stand behind and look forward to providing service for you in the future. Thank you for choosing RepairCare. We appreciate your business. Stay safe! Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 17 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2021

    Future Customer - General Electric Washing machine broken

    For my experiences on 06 June 2021. I am very satisfied with the customer service from the Edmonton Department of the RepairCare. First by asking for quotes for the repair on the website. Email and phone called followed on the next day. The Client Relations Manager (Tarah) is on the phone to confirm the appointment to have a technician come on the followed next day in the afternoon. Unfortunately, once the technician could not repair the GE washing machine base on his diagnose that the drum is broken and detached. He gives suggestions it would cost more for the repairs with a new pair of the drum and it would be cost-effective to purchase a new washing machine and don't buy the same washing machine because it has broken a lot (GE Washing Machine). The technician billed me on-site using a secured Moneris integration with his cell phone. The company accepts Visa or Mastercard. NO cash and follow the email of the invoice. This company is fair, professional, and ethical at all times. They sometimes go above and beyond whenever they can like suggestions and following up with a phone call once the job is completed. They make me feel that they care about their customer's service and the quality of their work by giving me a phone call follow-up with an additional email. I would recommend this company and I will be using them again in the future related to appliance repair services. Thank you, Mr. Phommathep

    Answer from pro:

    WOW!! Amazing! Thank you for your review and letting us know about your experience with our company Mr.Phommathep. You seem to really understand our company's motto, vision and values. Client care is at the forefront of all we do. Thank you for letting us know our efforts are successful and we are achieving our goals and thank you for choosing RepairCare. We appreciate your business and look forward to providing all your appliance repair needs. Stay safe! Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 15 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2021

    Five star customer service- highly recommend

    RepairCare has never failed us, they are extremely knowledgeable, highly professional, excellent customer service, communication and always striving for excellence. As a property manager I practically have RepairCare on speed dial! I highly recommend!!

    Answer from pro:

    Awesome! WOW! Thank you for your review and letting us know about your experience with our company, Chrystal. At RepairCare, we understand the added stress our Property Managers have in maintaining a happy tenant when something goes wrong. As such, we strive to enhance that relationship by providing a high level of quality service that professional, fast, efficient and friendly. Always communicating the status of the repair during every stage of the process. Thank you for letting us know we are achieving our goals. You are a pleasure to serve, Chrystal. Thank you for choosing RepairCare. We appreciate your business and look forward to continuing our relationship. Stay safe! Best Regards, RepairCare Team Don't pull your hair. Call RepairCare!

    Reply created 9 Jun 2021
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