Furnace Ac Experts Inc reviews (315)

Thank you Paul, We’re really glad you enjoyed our service! Feel free to contact us for any HVAC need in the future.

Thanks so much for your feedback! We’re really glad you enjoyed our service!

Thanks Ayesha, We’re really glad you enjoyed our service! Feel free to contact us for any HVAC need in the future.

Hi Algis, Thanks for trusting our company and services. We appreciate your feedback.

Dear customer, I read your review thoroughly and found out that its been almost a year when we installed your furnace. Surprise to see your review after a year. We provide trainings on Carrier Furnaces to all our technicians and they are certified licensed gas technicians. Each and every technician is responsible for their installation as well as our company and they leave their license number and name on their furnace installations. If you will check your emails back in Feb 2021 I sent you the same email as below, also extended labor & installation warranties upto 10 years and offered a thorough inspection of your Furnace heat exchangers. FurnaceAC Experts <info@furnaceacexperts.ca> Wed, Feb 24, 10:46 AM to SAM, Omar Hello Mr. Sam, I read your concerns and I really apologize for this mistake on behalf of my installer, which should not happen at the first time. After reading your letter, I discussed everything with this installer and I instructed him not to make any negligence like this again. During testing and commissioning installers use jumper wire (W1 and W2) as per to the manufacturer instruction to test the furnace on high fire setting and adjust the manifold gas pressure accordingly, in your case after this test installer forgot to remove the jumper wire, which doesn't happen all the time, I will consider it as a human error by installer and as a company director, I'm taking his responsibility. During this time if your furnace was running on high fire then it doesn't mean that it will damage the heat exchanger. These heat exchangers are designed to run on both high fire and low fire and the sensor high limit switch trips the furnace at a high temperature of (170 F) before heat exchangers get over heat for safety purposes and that's why your furnace was stop working and restarting back after cooling down. These heat exchangers are aluminized steel and stainless steel and can't get damaged with high fire running unless safety high limit switch stopped working. Your heat exchanger is under warranty for 40 years from Carrier on parts and to compensate this mistake we can renew your two years warranty on labor & installation which is on your original contract and upgrading to 10 years at no additional cost. Within the next 10 years if you have any issues, our company will send a technician to check and fix the issue at no charge. We will make sure that we will be there for you in case of an emergency of breakdown. If you would like, I can come by myself with my senior technician to retest the operation of your furnace as per Carrier guidelines and to make sure your furnace is operating properly at low fire and high fire settings. Once more, my sincerest apologies for the inconvenience. We would like to keep a healthy and life long relation with our customers. Let me know your thoughts. Thanks, Asif Khan HVAC Consultant | Lowe's-Rona Certified Installer Furnace & AC Experts

Hi Paul, Thank you so much for your review! We’re really glad you enjoyed our service! Feel free to contact us for any HVAC need in the future.

Hi Peter, Thank you so much for your review! We’re really glad you enjoyed our service! Feel free to contact us for any HVAC need in the future.

Hi Diane, Thanks so much for your feedback! We’re really glad you enjoyed our service! Feel free to contact us for any HVAC need in the future.

Hi Albert, Thank you so much for your feedback! We’re really glad you enjoyed our service! Feel free to contact us for any HVAC need in the future.

Thanks so much for your feedback! We’re really glad you enjoyed our service! Feel free to contact us for any HVAC need in the future.