Metro Snow & Ice Management reviews (438)

I'm sorry to read this, especially from a valued long time customer. On some routes I simply 'reversed the order' of service delivery around so those at the end of routes may also experience faster service. This is of course is going to make some people unhappy and others happy but changing routes around is sometimes necessary every few years . Your comment about 'greed' is quite frankly insulting. This business has absolutely nothing to do with 'greed'. If it it did....I'd charge much more like my competitors do but I don't. I keep my prices low in support of my many seniors that rely on us. Thanks of course I am sorry to see you go. If that's your decision. As no address is supplied I can't investigate your address and attempt to make changes to improve. Ken

Our apologies Sarah that you feel you were not cleared in the time you wanted.' All drives were in fact cleared yet some streets had late City Graders go though some areas or simply missed streets completely.'all should be resolved now. Thanks Metro Team

We have. Very efficient 'ticket issue' program that is responded to quickly 'when used' by a customer. Simply click on the 'issue tab' on the website, it is dispatched to the driver and usually the issue is quickly resolved for people. Metro Tean

We serviced ALL clients ON Christmas Day starting at 2 pm as quoted. Snow did NOT stop falling until 4 pm Christmas Day. I usually respond personally to each and every email during storms.'sory you were not pleased. Ken

Apologies if you are not satisfied your first yet using. Snow clearing company. Metro is the ONLY form that even attempts to communicate with customers before, during and after storms on an ongoing basis providing information on clearings. With most companies you are simply 'flying blind' throughout the winter season. We are always happy to refund the balance of the service contract if you fee[l you can be better serviced elsewhere. Metro Team

We have in fact cleared your property each=h and every time. Just not as fast as you expect us to be there for you. I do reply to each and every email. Sending many emails simply puts your emails in. Spam/Spoofing file and are not received. Ive stated this to customers many times but they insist on emailing every hour over and over again. Use the 'Issue Ticket; system suggested and things are resolved;bed much quicker during events. Metro

Rachel, Every customer has the right to complain at any time. And we encourage feedback. Just not in a rude, aggressive or belligerent manner. I've been nothing upfront about this policy every year since 2005. Thanks bud sorry you may be leaving next year. Ken

We cleared every driveway on Christmas in the westend starting at 2 pm. All were visited by 6am Boxing Day. GPS reports bear this out. We're happy to refund any client according to the cancellation policies if you're expectations are higher then that held in the service contract. Thanks Metro Team

It's really sad when someone makes their review 'personal' such as above,as this is a large company with many moving parts. When someone basically is 'rude, insulting or belligerent' as this reviewer has resorted with us by phone or email or even here , its a fine example of why our 'no abuse policy' is employed. I sent all men out 'on Christmas ' to clear. Difficult for any company over Christmas Day , yet most came to the plate and worked hard until late Boxing Day. We don't mind polite criticism and constructive feedback back as our right, we draw the line at rude aggressive people at attacking and yelling at the staff who are giving up their Christmas Day to address needs of customers. I make no apology here for simply deleting or cancelling rude, aggressive clients whose level of 'expectations ' are unrealistic, demanding or exceed the service thresholds in the contract. That's why I'm 'upfront' always about....don't abuse my staff. Pretty simple and my choice as a business owner. Many companies now are employing this exact position now and simply firing rude customers on the spot. We work hard doing a job that most people either 'can't do unfortunately ' or 'choose not to do' for whatever reason. And we do this for a very small, affordable cost. As per the 'fluff', most of my clients, (many shut ins and seniors' appreciate the information, the 'connection with them' and I will never stop engaging with them through my emails and contacting them. They've been with me for many years, I cherish them, look after them and value them. Thanks Ken

As you stated I personally visited your property and spoke with you. We DO return after city graders, do 'car clean outs' the following day but obviously not as quickly as you would like. Ken