Metro Snow & Ice Management reviews (438)

Thanks for advising and Im sorry you are disappointed.After 10 years your driver retired and a driver from another area has stepped in. You dont leave a name or address with us to visit and correct this issue. This is always frustrating for the office and myself when we cant respond or address because of a lack of information left with us. 12 hours is quite an exaggeration here, we are by on every driveway to clear within 4 hours of any grader passing through. Perhaps a sidewalk plow visited after bit again, without a specific address I can't confirm. Regardless, we will try to improve.

Your mother lives on a bus route. The driveway (and end) were cleared several times. I responded to you personally and addressed this. Of course we care....we cater to more Seniors and 'at need' clients then anyone and try to do so with compassion. Yes!...you DID call 5 times!....and not once did you bother to leave a name NOR an address! Do you have any idea during a storm how much time we have to call people back to get simple information so we can fix your problem! We operate on a 'live email system'....email us, we print it out, we text your problem directly to the driver....done! So next time you call...call once please, (and leave the address and issue)...once. Many thanks Ken

1st the driveway: We cleared your father driveway Christmas eve and returned after to clear the city plow dumps. 2nd the 'damaged lamp': We received your call only yesterday about the lamp in the driveway. I had a Manager visit- yesterday! Yes, the snow hit the lamp...he fixed the old loose wiring (which was wrapped in old cellophane tap-not up top code!).....the lightbulb worked so the damage was very little. 3rd Your complaints: You live in Spencerville and rely on your parents 'reports' of being done and when.....you aren't here...we are, we use GPS and we can confirm when they are done. Please explain how ' a burnt out lawn light' traps your father in his garage? Truly sorry you had these issue but we responded quickly to your complaints Your elderly father asked to cancel his contract and we respectfully have done so. Ken

Its says your are in Cambridge? We dont service that area but U will reply anyway. Sorry you feel that way and we will try to improve. Im sure with over 9 storms in a few weeks we've been there more then 3 times? They visit at least twice each storm. Once for their driveway and once for the city grader dump. Again, no address so I cant possibly look at your file and try to see if we can find a way to satisfy you. And...why is this coming in from 'Cambridge '?....i dont service Cambridge?

Very nice to get a high rating from a customer here and thanks. Adam is a great driver (4 years in your area). Of course Ann...they are now going to say we are related! Lol Cant win on here sometimes. I only hope people view these negative reveiws as coming from 1st time users that have totally unrealistic expectations from not just my company bit any snow provider out there. We work hard and cant be at every driveway at the same time as soon as you want to get out. There is a very clear reason we are the largest snow clearing company in the city with over 70 tractors, 200 hard working employees and a very 'tight system' of clearing snow well......for 25 years I might add. We're all proud of what we try to do every storm. Again, many thanks Ken

What is your address and I can review where you are on the drivers route? They do show up at least twice during an event. Once for the driveway and again after the city plows have gone by. Its rare someone gets missed, unless you are a late signup without stakes? Please advise. Ken Dale President

Drivers are trained to exactly NOT do this as. They can be fined over $500 by the city. (Which they pay). In some cases if city graders have not done streets the may leave a small pile beside the driveway if a car is parked on the road. I will investigate but i need an address to find out which driver it is? (We have over 70 drivers working for us here) Thanks Ken

Your claims, comments and allegations are ridiculous, simply unfounded and untrue. Enough said. A competitor or someone we cancelled for being abusive and rude to staff most likely. It happens. Ken

Wow! How nice to finally get a compliment here Bryan! I'm getting pretty 'beat up' here early in the season by 1st time clients who don't seem to understand the confines of a snow clearing service contract. Except for the very odd 'complete miss', we show up EVERY single storm...period! Long time customers realize this, have settled in and understood the 'rythym' of a storm and the clearing. We've been doing this (and in the same neighbourhoods) for over 25 years! Its not like we 'dont care' or dont know what we are doing. We're NOT a 'valet' clearing service or 'on demand'. Pizza Pizza might get there in 30 minutes when you want it but this business is different. New clients need to: Read their contracts clearly and understand their time of clearing thresholds. Realize they are not the only client with snow and we will be there. (Maybe not on "their schedule' but we DO show up within the contracted time.') The most common complaint? "I had to shovel myself'! No you didnt! You got impatient, shovelled the snow and didnt wait. Patience! You paid us...wait for us. Or... 'I've finally moved my car out....get here now and clean the driveway nice for me"! (Of course people don't say this)...they just say.."You missed me!" Let's be reasonable and fair here please. Im sorry.....snow companies just dont work that way!.....If thats what a client wants then best hire the neighbours teenager and wait on him. (between his hockey practices and time with the girlfriend) Thanks for letting me vent Bryan...and your honest way of 'getting the word out there' about how we work. Refreshing! Ken

Thanks for the feedback. Im not presenting excuses (I dont like when people do that) I'm offering valid reasons. We tell customers right up front..."walkway shovelling will be done 12 hours AFTER the storm has stopped" Few snow companies even offer 'walkway shovelling' anymore. We still do. It is the hardest position to fill regardless of how much we pay. We undertake something that you can't OUR prefer not to do. We have limited our walkway service only to Seniors or those at need' because of how hard it is to find mobile able bodied, reliable people to go out at 2 am in the cold and work 8 hours shovelling.(We go on an honour system when we ask people if they are senior or disable). Again, timing of your clearing is different depending on the storm. I know for a fact every driveway is cleared at least once within 6 hours of the storm ending. Thats what our contract clearly stipulates and what clients sign on for. Its standard in the snow business. Thanks Ken