Basement Builders reviews (198)

The Basement Builders team did a fantastic, very professional job with our basement. They were ready to start the project not long after we accepted their offer and the work was completed on schedule and on budget. Their vendors were pleasant to deal with and everything was delivered as per our selections. They were very careful not to damage anything around the house going down to the basement and even repainted some of the walls. Everything was also kept very clean during construction. I would recommend this company for any basement development or renovation needs.

The follow items where added:Wet bar;TV area;Full bathroom;4th bedroom added and additional storage.

It was an absolute pleasure working with Basement Builders. The entire process was very organized, coordinated, and collaborative. I appreciated their feedback every step of the way, and their liaising with third-party vendors on my behalf. Mathew and Ben (and their team members) were very friendly, professional, and detail-oriented. Highly recommended!

Efficient and professional! Basement is better than we could of imagined. Questions always answered promptly.

We had are basement developed. Ben and Mathew had ideas we never thought of. We are very happy with the finished job.

I had my basement developed by Basement Builders. When I met with the founder Mathew, he told me he wanted 10/10 from all customers. He and Ben sure delivered. I am very happy about the developed basement, and I appreciate Mathew and Ben's help during the basement development. For all emails I sent, Mathew replied within 5 - 10 minutes. Small issues I found were addressed quickly. All questions I had were explained with patience. Besides excellent customer services, Basement Builders also has great trades with quality products. I'm very happy about the flooring, tile, lighting and bathroom cabinet/quartz I chose for my basement. I'm also amazed by the pocket door they installed. It feels so much nicer than the rest of the pocket doors in my house. I recommend Basement Builders to everyone. They put pride into their work, and really provide the "red carpet" service to their customers. Thanks Mathew and Ben! Hope to work with you guys in future projects.

The work was completed as promised and all the contractors were very professional. We referred them to my cousin and they are also getting their basement developed with them.Thanks for the amazing basement we can use for a long time. Thanks to Mathew and Ben on keeping the project on schedule and answering all our questions.

Scope of work was a complete basement Reno in an undeveloped basement including Bathroom, Bedroom, Storage Room and Rec Room in a 2 year old home in Auburn Bay. Matthew and Ben were exceptional to deal with. Communication was clear and well organized, all contracts were present electronically and change orders were both clear and fairly priced. Over quality was excellent- the basement matches / exceeds the overall quality of a new home. Two small issues arose with paint colour and ceiling texture, both were delt with 100% professionally and without any concern. All trades were polite and clean. I appreciated the protection installed on the main floor construction traffic area throughout the build. Payment terms reflected the overall professionalism of the company. Duration of build could have been slightly quicker, however overall quality and experience was well worth the few extra weeks. Basement builders provided an exceptional product and experience. I am an executive in the home building industry and would be happy to provide a reference for Matthew and Ben anytime. Chris Richer

Basement Builders completed a full basement development for us. Their customer service, attention to detail and craftsmanship are amazing. We were very happy with the whole process from start to finish; great crews, clean worksite and fantastic communication throughout the project. I would use them again in the future and already recommend them to family, friends and neighbours.

Basement builders provided an unparalleled level of service when building my basement from start the finish. The straight forward pricing structure, ability to customize your own quote and ease of communication made the entire process absolutely seamless with no hiccups throughout the way. The quality of work was second to none and I couldn’t be more satisfied with the final product. The founders of the company were always available at any time of the day to personally respond to any questions or concerns that came up throughout the process and made sure to address those concerns immediately without any hassle whatsoever. I can honestly say this was the best customer service experience I’ve had in as long as I can remember. Thank you so much!