Hopewell Residential

Rating: 4.2 out of 5

Hopewell Residential reviews (63)

  • Review from Fresh Cleaning Service
    Rating: 5 out of 5
    Review left on 7 Sep 2018

    New Home

    We had a great experience with Hopewell from beginning to end. Our sales team was thorough, and hilarious. The construction team was on time and diligent, and the after care was the best we have had. We have built a few times, and what we now know is that every home will have little issues. It is all about how that is dealt with that makes the experience a positive one. Highly recommend!

    Answer from pro:

    Thank you Kara! we are thrilled that you are living happy in your Hopewell Home. Thank you for taking the time to share your review

    Reply created 10 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Aug 2018

    Condo in Sandgate

    We purchased our first condo in Sandgate and from the time we walked through the door we know we chose the right builder. The sales staff were extremely knowledgeable on the product, the process and the over all construction. it was seamless! The possession process was so GREAT! The Site Supervisor met us at the front door and was really excited to show us around the building not leaving out one detail. Wow! who does that anymore? Our suite was immaculate and we did not have any deficiencies. It was Perfect! The move in process was so easy. Having two elevators was a great idea added in this building. Having the gym in our building is fantastic, saved us money on a membership too. The lake club is within walking distance and we go there almost every weekend to meet new people and just hang out on the beach. We even have a lending Library. Not one detail was left unturned. The suite numbers for each unit were well appointed. Koodo's to Colin and his team on a job well done. We can hardly wait for the other building to be finished and enjoy the Great lawn and BBQ area next spring. I would highly recommend Hopewell as a preferred Multi-Family builder. if I could rate them higher I would!!
  • Review from Terry Richard
    Rating: 0 out of 5
    Review left on 27 Aug 2018

    Purchased a home

    We purchased a home from Hopewell it was in the process of being built when we decided to move forward we put a $50.000 deposit that included some upgrades we had picked and hired there realtor to sell our current homes. There realtor did a horrible job at trying to sell our homes we have to make so many price changes that we would loose money on our home when all was said and done we had to let our dream house go and loose the $50.000 deposit we had paid them. Please when you purchase a home from Hopewell make sure your previous home is sold first when all this Fell apart Hopewell did not give us an ounce of help no meeting about options of any kind they took our money and resold the house for the original price plus the upgrades the made nothing but money of us ... loosing $50.000 is mental torture it’s takes most families a life time to save that much money and to just loose it like that is awful

    Answer from pro:

    Hi Terry – At the end of the day we rely on our home buyers to understand their financial situation when buying a new home, and can only do so much to assist with the sale of your existing home. We try and educate our buyers as to market realities, and have confidence that our realtors provide the best possible advice in terms of what your home should be reasonably priced at in order to sell. What you as a homeowner expect to sell your home for, and what the market will buy it for, can be two different things, and we’re sorry if you couldn’t sell your home for as much as you thought you might. We do our best to work with homeowners to ensure they’re making the right decisions around the listing of their homes, as well as providing as much flexibility as we can if you have difficulty. However, we cannot be held responsible when you’ve purchased a new home but have not yet sold your existing home and aren’t able to honour your Sales Agreement once your home is completed. Our ability to assist you only extends so far, and in your case it sounds like we did as much as we could. We’re sorry that you weren’t able to take possession of your new home, and we wish you all the best in future. We are always happy to continue the conversation offline should you feel so inclined. You can contact us at customerexperience@hopewell.com.

    Reply created 31 Aug 2018
  • Review from Customer of Hopewell Residential
    Rating: 1 out of 5
    Review left on 19 Aug 2018

    New home build

    I've put off writing this review until we've lived in our house for a few months. It's getting two stars because, for the most part, we like our house and the sales and building process was positive. Post-purchase has been a completely different customer experience than what we were primed for while building. We've had several issues go basically unaddressed until you complain about them on Twitter, and even then it took months to have some things fixed, while others are still unresolved. At this point, I think my wife and I wish we'd gone with a different builder because the experience overall has been pretty terrible.

    Answer from pro:

    Thank you for your feedback. We take our homeowners’ concerns seriously, and are happy to further address this with you. We take pride in the quality of our homes and of the Hopewell experience, and I’m sorry that yours has seemingly been less than ideal as you get settled in your new home. As it sounds like you are still in the warrantable phase of your homeownership I am confident that we will be able to work through your outstanding items, but we welcome any additional feedback you may have about your experience, best shared with us at customerexperience@hopewell.com. Thanks for choosing Hopewell, and we look forward to talking with you!

    Reply created 23 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Aug 2018

    Buy new house

    First time buyers, and this was a great experience buying from Hopewell and the awesome team from the front attached garage Chalsey and Rachel were beyond our expectations always helpful and worried about to find a perfect match for our family, we highly recommend Hopewell and their awesome staff to buy your home.

    Answer from pro:

    We are so happy to hear that you had a great experience with us! We hope you continue to enjoy your new home!

    Reply created 23 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2018

    Hopewell Home Buying Experience

    Kudos to Chalsey and Rachel who always offer great advices, even while selecting our upgrades. At the beginning, we were a bit stressed as this will be our first home but both Chalsey and Rachel made the process look so simple, easy and stress free for us. They took care of everything! They are also very prompt in responding to emails anytime we have questions. Thank you ladies! We really appreciate all your efforts in helping us achieving the home we wanted. Hopewell has amazing floor plans with high standards which are reasonably priced. We did not even think of choosing another builder after comparing prices and the minimum standards they had. We knew it was going to be Hopewell! Our site supervisor, Brent, was also very attentive and always answered our questions and explained everything as we are not construction experts! He gave great ideas of how to develop our basement in the future! And we love our home sweet home!! We rate our overall experience with Hopewell 10/10!!! We will always recommend friends & families to Hopewell Residential. Thank you to the Hopewell team and keep up the amazing work and service!! Sushant & Anamika

    Answer from pro:

    Thank you for taking the time to leave us such an awesome review! we are happy to hear that you are enjoying your new home, we will be sure to pass this feedback onto our team!

    Reply created 23 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jun 2018

    New Home in Mahogany

    We were absolutely blow away with everyone at Hopewell. From the moment we walked into the showhome until the moment we got our keys and even after, everyone has been so helpful, kind and easy to work with. I had met with other builders and felt a bit pressured about purchasing a home with them and all the costs that got added on after the fact. With Hopewell, they were super easy going and transparent about what we get with the house, what we would have to pay extra for, and never once did I feel like they were just trying to make a sale. Sarah, Olja and Lauren were with us every step of the way, answering any little questions we had and keeping us updated all the time. Our site supervisor Dennis was really on it about addressing any concerns and making sure we walked into an amazing home. I can't say enough good things about Hopewell and their team. They made the overwhelming task of buying our first home so much fun and we are absolutely in love with our new home!

    Answer from pro:

    Hello! Thank you for taking the time to leave us a review. We are so happy to hear that you're enjoying your new Hopewell Home!

    Reply created 5 Jun 2018
  • Review from Customer of Hopewell Residential
    Rating: 5 out of 5
    Review left on 20 May 2018

    New House

    Great experience overall. Stacy and the team at Mahogany were great. The house looks great and everyone who looks at it loves it. Great finishings and quality work. Would recommend to anyone who wants to live in the SE near a lake.

    Answer from pro:

    Thank you for taking the time to leave us a review! We are happy to hear that you are enjoying your new home!

    Reply created 29 May 2018
  • Review from Customer of Hopewell Residential
    Rating: 5 out of 5
    Review left on 3 May 2018

    New Home

    At first, we were looking for a house and weren't really even interested in the area, after seeing Hopewell's houses, we quickly changed our mind and were able to find exactly what we were looking for. since the house was a spec home, it was only 4 months away from completion which fit our schedule perfectly. we were amazed at how the basic selection for the interior finishes were very modern and high end (much different than what we were told by other developers) we mainly worked with Stacy, Justine and Jenn and they were great to work with, always available to answer questions, giving us constant updates of the building progress and accommodating our visits even if they were just random drop-ins :). We just received our house and we couldn't be happier with how it turned out (i advise anyone buying to seriously consider recommendations from the interior designers because they really know what they are doing, the house turned out beautiful) This has been a wonderful experience and i would recommend Hopewell to anyone looking to build a new home

    Answer from pro:

    Thank you so much for your kind words! We are so happy that you're living happy in your Hopewell Home!

    Reply created 22 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Apr 2018

    New Home Purchase

    In an attempt to find the right home for my family, I started to visit various residential new developments in Calgary. One weekend I found myself in Mahogany checking out the neighbourhood, services, parks, roads and accessibility, etc. and decided to check out some of the show-homes. I couldn't help notice the difference in customer service Hopewell provided me and my family from the very beginning to signing a purchase agreement. Welcoming, knowledgeable, accommodating, genuinely listening to our needs and providing the best options and recommendations for our budget. Stacy, Justine & Jenn you are doing an amazing job!

    Answer from pro:

    Thank you so much for your review! We are happy to hear you have enjoyed your experience with us!

    Reply created 22 May 2018
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