Ryan My Fireplace Guy Ltd

Rating: 5 out of 5

Ryan My Fireplace Guy Ltd reviews (169)

  • Review from Shelly Sylvester
    Rating: 5 out of 5
    Review left on 4 Apr 2019

    Cleaning two different gas fireplaces, maintenance, and repair

    Excellent service - prompt - got right to the problem- offered solutions - courteous and respectful - will always use Ryan My Fireplace Guy for our fireplace upkeep and repair!

    Answer from pro:

    Thank you Shelley. We appreciate your feedback and are pleased you are happy with the quality of our work. We look forward to doing business with you in the future. Ryan My Fireplace Guy Ltd

    Reply created 5 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Mar 2019

    furnace and fireplace service

    Ryan and Joel did a great job servicing our fireplace and correcting the problem. They ensured our furnace is in good working order. They were being th friendly and professional. Thank you!

    Answer from pro:

    We are happy to hear that you are satisfied with the service we provided, and appreciate your positive feedback. You were a pleasure to work for and we thank you for your business. sincerely, Ryan My Fireplace Guy Ltd.

    Reply created 8 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Mar 2019

    Fireplace repair and maintenance

    Fantastic service from beginning to end. Incredibly professional, great communication and reliable . They were honest and fast, Ryan was great with explaining what was happening and what needed and didn’t need to be done. I would definitely recommend using Ryan the fireplace Guy , you won’t be disappointed, Thank you for your excellent service.

    Answer from pro:

    We are pleased you were happy with our service and with your recommendation. It was a pleasure working with you. Sincerely, Ryan My Fireplace Guy Ltd

    Reply created 6 Mar 2019
  • Review from Sophia Weaver
    Rating: 5 out of 5
    Review left on 1 Oct 2018

    FireBox repair

    I contacted My Fireplace Guy after looking online for someone or a company to assist me. I have a wood burning fireplace in my home, the box casing was cracked and I was told I’d have to replace the entire firebox. Several reputable companies told me it couldn’t be fixed “after the fact”. Ryan’s dad came out to look at my fireplace, he initially thought I wanted to replace the fireplace. I told him I was looking to get the panels replaced but it seemed impossible. He left and told me he’d source them. I called another company and was told it would cost me $15K to replace the fireplace. Feeling discouraged, I figured that wasn’t it, no longer be able to use the fireplace. A week later Ryan’s company called back and were able to source the panels. They gave me a quote that was a small fraction of what others were telling me. We ordered the panels and 2 weeks later ( today, Oct 1 2018 ) Ryan came to put them in. He was courteous and did an excellent job. After putting them in he was upset because he left a fingerprint smudge on the newly installed panel...which would NOT even be seen once the wood started burning and smudges occur naturally. Ryan was very professional and I took several of his business cards to keep for future references. Would HIGHLY recommend him. And I saved $14.5K too

    Answer from pro:

    It makes us feel good knowing a customer is satisfied with both the work quality and the service provided. We were glad that the panels could be located and that your fireplace did not have to be replaced. Thank you for this wonderful review and we look forward to any future opportunities to work together. Sincerely, Ryan My Fireplace Guy, and his team

    Reply created 4 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2018

    fireplace insert

    Ryan went above and beyond. He sealed the drafts that made our home cold. He was professional and his work was perfect. We love our new fireplace.

    Answer from pro:

    It was a pleasure meeting you. We are very happy that you are enjoying your new fireplace. Thank you for your hospitality as well. Sincerely, Ryan My Fireplace Guy

    Reply created 22 Sep 2018
  • Review from Customer of Ryan My Fireplace Guy Ltd
    Rating: 5 out of 5
    Review left on 20 Sep 2018

    Furnace, Hot water tank and Humidifier installation

    My old furnace, hotwater tank and humidifier needed replacement. Ryan was very professional and knowledgeable. He gave me a solid quote, patiently answered all my many questions. He always calls ahead of time to let me know he is on his way. It was a lot of work and he also helped me to relocate my washer and dryer. He did a fantastic job. I think Ryan is very good at his job, most of all, he is honest and trustworthy. I would be glad to give him my recommendation to anyone who needs Ryan's service.

    Answer from pro:

    Thank you for your recommendation and for the opportunity to work with you. I am glad you are happy with the finished product. Your questions were all good and I'm pleased I was able to answer them so you could better understand what was going on with your repair/ renovation. Thank you for using Ryan My Fireplace Guy. Sincerely, Ryan

    Reply created 24 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Sep 2018

    Fireplace cleanup and fix

    Our fireplace igniter was malfunctioning and couldn’t start. I searched online for a fireplace repair company. After seeing all the good reviews I called Ryan for the job. He gave a call about 1/2 hour before he arrived and repaired the broken part. He then cleaned up and repainted the inside of the fireplace. Now it looks like brand new!! I think Ryan is professional, honest and knowledgeable. I would definitely give him my recommendation to my family and friends for any fireplace needs.

    Answer from pro:

    Thank you for both your recommendation and the opportunity to work with you. I appreciate that you are happy with my work and look forward to any future business you send my way. Sincerely, Ryan My Fireplace Guy

    Reply created 4 Sep 2018
  • Review from pgajda
    Rating: 5 out of 5
    Review left on 31 Aug 2018

    Fireplace repair and maintenance, gas stove hookup

    Ryan and his office manager were a pleasure to deal with: the price quoted was spot on. Our fireplace looks and works better than it did when we moved in ~10 years ago, and the gas stove hookup went smoothly and very quickly. Ryan was friendly, professional, and left our home just as clean as when he first entered. We trust his work and will definitely use his services in the future.

    Answer from pro:

    We thank you for using Ryan My Fireplace Guy and we would look forward to the opportunity to provide any future gas services you may require. It was a pleasure meeting/ chatting with you as well. Sincerely Alice and Ryan

    Reply created 4 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2018

    Fireplace Maintenance

    Our fireplaces hadn’t been checked for a while. Called HomeStars and they said they would have three businesses give me quotes. I only heard from Ryan but I’m really glad. Very pleasant guy, great work and left me with some good looking fireplaces. Will definitely have him come again next year and I recommend him highly. Thanks Ryan!

    Answer from pro:

    Thank you for using my services. it was a pleasure meeting you and I look forward to seeing you next year. Sincerely, Ryan My Fireplace Guy

    Reply created 9 Jul 2018
  • Review from Ciana and
    Rating: 5 out of 5
    Review left on 21 Jun 2018

    Fireplace Service

    Ryan is professional, super courteous and does amazing work! He is officially my Fireplace Guy for life!

    Answer from pro:

    I am pleased you are happy with my service. Thank you for both your recommendation and your business. I look forward to working with you again. Sincerely, Ryan My Fireplace Guy

    Reply created 26 Jun 2018