The Restorators Water Damage Restoration reviews (87)

Fantastic service by Mark and co. I contacted Mark regarding a popcorn ceiling containing asbestos to be removed. He promptly provided a quote and was able to start within a few days. During the removal work, I was kept up to date regarding their progress. They did a fantastic job removing the ceiling and ensuring the work area was clean afterwards. Definitely recommend them!

Exemplary service! Mark and his team came promptly and repeatedly over several days to deal with a plumbing back up in a Toronto century multiplex. the space was cleaned exceptionally well and Mark advised us that the old linoleum tiles would have to be removed to ensure it could be sanitized and disinfected fully. They left the area clean and debris free and disposed of all materials. They returned with air cleaners and blowers over the next 3 days and ensured it was ready for renovation (a Reno that was in the planning when the back up occurred). Mark and his team were pleasant, reliable, honest and forthcoming about what to expect and if any other issues came up. He also explained that some things had to be done a certain way because there is a building restoration code that this company follows. Mark also worked exceptionally well with a plumber that worked with The Restorators to ensure the work got done. Communication between all parties was excellent. I highly recommend Mark and his team at The Restorators for any restoration work you may need. He made a difficult and alarming situation easy, simple and quick to deal with.

Mark and his team did a great job providing us a cost effective and really nice looking way to cover lead paint surrounding our garage and back door. The team were friendly, clean, quick and did a great job.

Found asbestos in my wall and ceiling plaster along with some flooring. Mark came out and provided a quote very quickly and worked with me on a few things that I could do to reduce the cost by prepping the house in certain ways. The crew came out and performed all the required work and stayed late to get the air clearance testing done. Price was very fair and I am happy with the final results.

We found asbestos tiles on a severely broken-up basement concrete pad (under an old sub-floor) all the way up our basement steps (under the carpet). Mark and his crew assessed the cost of cleanup and gave us a very competitive price. His crew started work within a few days of the quote and completed the job within a few short days.

I recently noticed water damage under the bathtub in the main floor. I contacted The Restorators Water Damage and Mark was super friendly and professional. Based on the picture that I sent, he said what the probable issue is, how to fix it and provided ball park estimate. He described steps that he is going to take to fix the issue. The crew was in my place in no time, they immediately fix the issue, checked for molds, fix the plumbing, air vented the place. All these time they were super careful and made sure house is not getting messy. Overall very satisfied with Mark and The Restorators Water Damage. Highly recommended!

Restored walls and removed some dry wall in furnace room. Great service! Kevin, Mark, Luciano, and John were a pleasure to deal with. Punctual, reliable, accessible, and professional! Work was conducted on time as expected and premises was left clean and tidy. Thank you!

Our kitchen faucet sprung a leak, causing water to drain through our floor and into our basement. I called The Restorators and Mark and his team arrived within hours. They immediately determined where the water damage was hiding between the floor and inside the wall. They carefully removed the wall panelling and drilled small holes into the ceiling, causing as little damage as possible, so things could be easily returned to normal once the work was done. They sanitized the area and brought in air fans and dehumidifier equipment. Every step of the way Mark carefully explained what was happening and clearly laid out the costs. He was very generous with his time, always making sure we understood the work being done. Mark is a great, honest, hard working guy who obviously loves what he does. Not your typical contractor. He was a pleasure to work with. Oh yeah, he even went to Home Depot to buy a new faucet, which he installed for us. We highly recommend the Restorators and would definitely use them again.

The company was smooth and comfortable to work with. Mark was available for feedback, even at late hours. That is important- to have both work and customer management skills. Work was done around the time, that I was given estimate. Work was done professionally and carefully, no rushing. I would certainly recommend this company for handsoff project work, as they manage professionally and technically solid. The air test passed on work completion smoothly. They are not pushy on payment and provide couple weeks staggered payments if needed. That should be appreciated by customers

I had called Mark to assist with removing some chipping lead paint on my balcony. He gave me great advice and offered a way more reasonable price than another company. During that inspection, I had him look into some suspected mold issues. He followed the signs which led to discovery of way more hidden mold behind the walls. He dealt with it quickly pretty much over the next few days. Thank you Mark and team!